The cloud saves you time and money

Achieving Zen: Finding balance between productivity vs. security and compliance

These days, many IT professionals are stuck between a rock and a hard place. One minute, you’re struggling to maintain user productivity. The next, you’re trying to meet compliance and governance.

The problem is, this inner battle keeps intensifying and getting worse and worse. New technology such as the cloud and new workforce benefits, including employee mobility, work from any device policies and vendors that have access to your networks and information, are creating IT issues that never existed before.

It can be difficult, especially for a small or medium sized business, to keep up with both simultaneously.

What’s clear in all this activity is that a new approach to IT security is needed— and needed urgently. To succeed in this new modern, digital era, your security strategy must:

  • Protect your firms from cyber hacks and breaches
  • Prepare for compliance
  • Allow people to access the apps and data they need from any device, anytime
  • Ensure applications and data can be reached from any network connection and cloud environment
  • Reduce the risk associated with disruptions, have a business continuity plan in place

It’s also clear that traditional security is no longer effective for protecting organizations and keeping their data safe and hacker proof.

Save time and money with the cloud.

A man working on his laptop through the cloud at the beach

Make your digital workspace work better—for everyone

Now, more than ever, digital transformation is the fuel companies are using to boost productivity and engage consumers. It is spurring organizations of every size to reimagine how work gets done by creating secure digital workspaces that are designed to promote agility, enhance service and growth

No longer exclusive to desks on site, employees are working successfully in virtual teams—communicating and collaborating anytime, anywhere, on any device using the applications freely. And according to recent surveys, this trend shows no signs of slowing. 70% of workers are now working remotely at least one day per week.150 IT Decision makers on what makes virtual desktops better

For IT, this on-demand, work from home environment is creating new challenges and security risks. In many cases, admins are lacking end-to-end visibility and control and they’re increasingly struggling to deliver the best experience for their employees and customers.

 IT teams find themselves purchasing disparate products for specific types of applications and device profiles. As a result, workers have to go to multiple gateways or access points to use different types of applications, creating a poor user experience.

As branch offices and remote workers become more pervasive, the need for an effective balance between usability and security has never been more important.

Fortunately, the next generation of remote access solutions, like Nerds Support’s cloud services,  offer many capabilities that can help overcome the infrastructure challenges and security risks that today’s distributed businesses and users are creating.

Here’s just a few things these new solutions can deliver:

•             A better overall user experience for remote and mobile workers – Next-gen remote access solutions provide users with one access point and single sign-on (SSO) to applications regardless of where they’re located or how they are deployed.

•             An effective way to consolidate infrastructure  –  These new solutions provide one URL and streamline your remote access infrastructure – helping to reduce IT costs and improve the ease of keeping with compliance and security policies.

•             The ability to view your entire infrastructure – Instead of seeing only what your point solutions could control, these next-gen solutions provide true visibility into your application traffic, ensuring higher uptime and reducing help-desk calls.

Nerds Support is one of the top MSP in the world

Nerds Support is Among The World’s Most Elite MSP. Only Miami IT Firm to be Included in the List.

Nerds Support is one the world’s premier managed services provider on the 12th annual Channel Futures MSP 501 rankings for 2019.

In 12 years, the MSP 501 has grown from a competitive ranking list to an eclectic group of service providers, vendors, distributors and industry analysts that now define the managed services industry.

MSP’s across the world complete an extensive survey and application reporting their services, rate-of-growth, annual total and recurring revenues, pricing structure and more to determine their eligibility.

MSP’s are ranked using a unique methodology developed by Channel Futures that weighs revenue figures according to how well the applicant’s business strategy predicts and adapts to trends and growth within the industry.

Nerds Support is a Miami based managed IT Services Company that provides IT consulting, support, cloud computing, Software-as-a-service (SaaS) and cyber security support to a variety of industries but focuses on manufacturing, logistics, financial and CPA firms.

 Scott Richman founded Nerds Support in 2004, hoping to provide small to medium sized businesses the assets need to gain a competitive edge by the strategic use of IT and support technologies.

 Using his knowledge as a Microsoft Certified systems engineer, Scott built infrastructures unique to each of his clients and partners to provide them with a fully functioning IT services department.

In the 15 years since its founding, Nerds Support has become the reliable partner of now successful companies and as they have grown so have we. The success of Nerds Support’s partners has coincided with our own because our partner’s success is Nerds Supports as well.

Nerds Support now has a thriving team of industry systems engineers and IT professionals with a combined 30+ years of experience in Technologies support, services and security.

“We have a real passion for helping our clients,” says Scott. “We want to make sure our clients have the IT infrastructure, that they have the tools, that they have someone working with them helping them develop in a world that’s becoming more reliant on tech.”

That is why Nerds Support was ranked “…among the most elite, innovative and strategic IT services providers on the planet,” according to Kris Blackmon, Content Director of Channel Partners & Channel Futures.

Riviera Beach Got Hacked : Forced to Pay 600K in Bitcoin

Cyber-attacks are becoming ever more frequent, affecting local business, schools and even cities.

Most recently, it was reported that Riviera Beach had to pay 65 bitcoins, which is the equivalent of $600,000, to hackers after a government employee clicked on a malicious email link three weeks ago.

This was a classic case of ransomware. A hacker uses social engineering to attack unsuspecting people to click on a link or an email attachment. Once they click, malicious software encrypts files, making them inaccessible until the victim pays to get it encrypted, hence the name ransomware.

Ransomware, like in the case of Riviera Beach, is delivered through email via links, downloading attachments and in some cases social media messaging.

Many Nerds Support partners who receive suspicious emails, send them to our IT and Software experts to analyze and vet to determine whether the email is safe to open or not. This is just one way to prevent a situation like the one in Riviera Beach.

According to a report by The Council of Economic Advisers, malicious cyber activity cost the US economy between $57 billion and $109 billion in 2016 and since then, cyber-attacks have become far more common.

Juniper Research, a cyber-security firm, projected cybercriminals will steal an estimated 33 billion records by 2023. Juniper expects more than half of all data breaches globally to occur in the US by 2023 as well.

The most important thing businesses can do is back-up their data regularly and consistently. Here at Nerds Support, we provide our partners with daily automated back-ups, for example, and filter out potential malicious websites and emails.

Also having cyber security measures in place to mitigate the risks is a big step. Training staff in yearly, quarterly, or semi annual trainings is an effective strategy.

Should your business suffer a ransomware attack, at the very least you’ll be able to access your important information, mitigating the impact of the attack.

As an organization, you can also employ anti-ransomware software to prevent ransomware from successfully launching. Nerds Support has IT engineers along with sophisticated security software, monitoring suspicious activity 24-7 and alert our partners of any potential threats including strange files, email links, or attachments.

 The DOJ reported an average of 4,000 ransomware attacks occurred per day in 2016 with over a billion dollars in ransoms paid. These numbers have increased since.

A Beazley Breach Response study revealed, about 70 percent of ransomware attacks in 2018 targeted small businesses with an average ransom demand of over $100,000, the highest demand topping at $8.5 million.

Ransomware is becoming increasingly lucrative because it offers cyber-criminals a low-risk, high reward method for monetizing malware.  The malicious software typically isn’t very complicated because most businesses are underprepared to deal with ransomware anyway, which appeals to even the most amateur cybercriminal.

In March, Albany New York, the state capital, admitted being hit with ransomware on a Saturday. There are minimal to no IT staff on Saturday’s.

Neither the private nor public sectors are adequately prepared to handle even the most primitive malware attack precisely because IT security has traditionally been a minimal concern, only now are we seeing the damaging consequences of underappreciating it.

Nerds Support is working hard to protect medium and small businesses from experiencing any cyber breach, including ransomware with its dedicated team of engineers and IT professionals.

Contact us today at 305-551-2009 and hacker proof your firm!

Golden Gate bridge symbolizes the IT technology revolution

Mining for Gold in The Cloud

There’s another California Gold Rush of the mid-1800s, only this time, it’s with technology. Promising technologies like AI, analytics and hybrid, and multi-cloud computing hold  hope for businesses that can “mine” it effectively for their benefit.

But before companies can strike it rich and create competitive advantage through these innovations, they must first prepare their infrastructures for the future. And sadly, most organizations have a long way to go.

That’s because most initial forays into the cloud have created more complexity, more silos, more security risks, and worst of all, more user dissatisfaction over how work gets done.

Why? Adopting cloud services has required a greater investment in point solutions for management of app delivery, security, content collaboration, networking and endpoints. These point solutions are not typically integrated, have their own unique requirements, and often require specialized resources to manage them.

Fortunately, with a secure digital workspace, you can bring all these solutions together in an integrated fashion, so that your users can tap into the true potential of the cloud—and achieve maximum productivity.

The premise of a secure digital workspace is simple: do more with less. Everything is managed under a “single pane of glass.” That means fewer point solutions, fewer siloes, fewer security gaps, and even fewer passwords for your users to manage.

Nerds Support, for example, integrates its partners into a cloud service that provides their businesses with more agility and visibility over their entire infrastructure.

Here’s some important benefits that a secure digital workspace can deliver:

1. Centralized intelligent workspace management

As mentioned, with a digital workspace, an IT team has the ability to manage multiple services and solutions from one place. App delivery, identity management, access control, and network security are just a few of the things that are available. Better yet, you get visibility across your infrastructure to mitigate or eliminate risks and vulnerabilities—or proactively address them before they become greater issues. Infrastructure

2. Faster onboarding

A secure digital workspace gives administrators the power to quickly onboard new employees, contract workers, or entire offices—wherever they’re located and regardless of the device or network they’re using. No more traveling to remote offices or redundant training sessions for multiple services. Users can be authorized and empowered to work in significantly less time.

3. Quicker rollout of new apps and services

Instead of building, testing, and launching new applications or desktops in weeks, or even months, a secure cloud based work space can significantly reduce roll-out time to days—and in some cases, hours. Nerds Support’s  IT teams can test and deploy Windows apps in one workload while simultaneously running daily operations to roll out and manage updates to apps—regardless of where workloads are hosted.

4. Fewer help-desk calls

With the multitude of services now available on the cloud, users are having to manage multiple passwords and user names to gain access to the apps and data they need to do their jobs. With a secure digital workspace, you can enable users with single sign-on access to all apps (SaaS, web, virtual, or mobile) and dramatically cut the number of help-desk calls from employees requesting resets.

When it comes to the cloud, the new gold rush is happening. The organizations that adapt are the ones that are going to stay golden or should we say win the championship.

Will your business be one of them?