Posts

The cloud connects you to your team and devices

What’s Better: Google Cloud or Nerds Support Cloud ?

These days, cloud services have become more than a corporate luxury, it has become a necessity for every business. Commercial clouds, like Google Cloud, seem like a great way to run your business. But once you do the research, you might find that having cloud computing, mixed with a great IT consulting team can increase your business productivity and help you grow in the long run. Our Miami IT Service Providers have listed key differences between running your business on Google Cloud and running your business with a reliable IT consulting team.

 

CloudServices_ITservices_Miami

Hosted Solutions

To have hosted exchange services in Miami means to have support with software systems and application support. Nerds Support offers Hosted Solutions for just about any business application you need to have a full-functioning business. As a proud partner of Microsoft, our cloud services include Office 365 for your business’ fundamental needs. We also include other great services, like Quickbooks hosting and even Adobe, to help your business become more efficient.  Hosting solutions are not included with Google Cloud. This means you will have to pay an additional charge for Google’s email option, G-Suite. Eventually, you will have to pay more money to have space saved in Google Drive. Contrary to popular belief, Google Drive and Google Cloud are two separate things. Google Drive carries all the tools needed to keep a business organized. However, after filling up the free space, you must begin paying for Google Drive for space. Google does not keep all its business applications in one place, so organization can be difficult, especially for a business.

Client Support

Did you know that when you purchase cloud services from Google, some plans will have you wait up to four business hours to receive support for a critical issue? That means that if your business network is down at 3pm, your business might as well just close for the entire day, because according to Google’s 9-5 business hour wait, the earliest time you might receive help will be at 11am, the next business day. If you choose not to wait, then you may attempt to figure out the solution to your issue by yourself. As a business owner, you know that finding a solution can cause downtime, which is bad for business. But waiting for support to help you can cause a complete business shut down, which is worse for business. When faced with a critical issue that can slow down your business, Nerds Support’s IT help desk is a 24/7 immediate IT support service that will always answer your call and have your business issues handled within the hour. When you hire an IT services team, you get professionals that are committed to keeping your business running. Having Managed IT services in Miami means that your business will always have the help and support that builds successful, long-lasting businesses.

Data Recovery

Data Recovery is undisputedly one of the most important factors to look for when looking for an IT consulting team. As the term implies, data recovery is a service that saves a backup copy of your data. So if some type of disaster happens, you will have another copy of your information so you can keep working. Our IT support experts backup your company’s data at a recommended rate of once a day. Should your business be caught in a horrible situation where your company information becomes lost, you can count on Nerds Support to have backups your systems and data in multiple locations so that your business can get up and running again as soon as possible. When you run your business through Google Cloud, you don’t get the constant monitoring that an IT services team provides. Rather, you would have to do the data backup yourself. Your only guidance would be a webpage with directions that you could only hope you would do right. If you do not follow those instructions carefully, you could end up losing all of your business information. Losing all your data would known as a business owner’s worst nightmare. At Nerds Support, we understand that these things can be nerve wracking and our Miami-based IT experts are well-versed in small things like backing up data and files, so you would not have to worry about completing that task.

Finding Cloud Services in Miami

When you start out on business, you are most likely one person, or a team of people, with one idea. You may still be looking for a solid marketing plan and you might not have a clear execution in place. For that moment of time, keeping your business in Google Cloud seems like a great idea. However, as your business grows, so will your ambitions and your business model will mature with your business. When that time comes, your business is ready to seek out an IT service provider. With IT consulting by your side, your business will have everything it needs in order to become efficient and successful. From Data protection to Hosting Solutions, if you are looking to build a better business by gaining an experienced, reliable IT support team in Miami, FL, then call Nerds Support today at 305-551-2009 or simply fill out a contact form here.

Windows 10 May 2019 Update IT Downtime

Microsoft Windows 10 Makes a Mess of its Newest Update

Windows 10 1903’s History

Microsoft struggles to get updates for its Windows 10 users up and running. In the past several months users encountered failures and a variety of error code warnings when installing updates. Since its launch in May, users reported issues with Bluetooth, Wifi and Bluetooth connectivity. Microsoft has tried to remedy the issues the update created but it didn’t do enough and now the company issued a warning to Windows users. The company started displaying a warning to users running on this 1803 update. It read: “ You’re currently running a version of Windows that’s nearing the end of support. We recommend you update to the most recent version of Windows 10 now to get the latest features and improvements.”

This wouldn’t be an issue if Windows 10 1903 wasn’t so flawed and filled with bugs. However, Microsoft is now advising some users to not install the update because it might break the Windows Defenders Advanced Threat Protection (ATP) services.

Windows 10 Can’t Figure it Out

This is a problem for businesses also, considering the end-of-life period for Windows 7 is almost here. Microsoft advised Windows 7 users to migrate to the secure and monitored Windows 10 as support leave Windows 7 altogether. Many businesses like accounting and financial firms operate on Windows 7 and have done so for years. Migrating to a newer Windows program will be difficult and challenging, as these businesses learn to use the different features and setup offered with Windows 10.

Windows 10 1903 came out with a new update that is supposed to fix the bugs mentioned earlier. However, installing the update, according to Microsoft themselves, could create failures in the threat protection program. Now, this won’t impact Windows 10 consumer users, but it could create problems for those businesses who rely on Windows Defender ATP to protect them.

Windows has said it is “working on a resolution and estimate a solution will be available in mid- November 2019,” that still leaves businesses vulnerable. Flawed updates like this can lead to downtime for businesses relying on Windows 10 or Windows Defender ATP.

Windows 10 Update IT Downtime Statistics

Managed IT & Software as a Service

Managed IT service providers that offer Software as a service (SaaS) install all software for the company they work with. In SaaS, the hosted application management model, the provider gives customers access software over the internet. The provider hosts the application in a data center and a customer accesses it through a web browser. Many industries use SaaS, Nerds Support, for example, provides cloud  SaaS solutions for accounting firms and financial services.  SaaS falls under the broad category of cloud computing, which continues to grow and develop in use and popularity.

In the case of cloud accounting or finance IT solutions, Nerds Support provides Microsoft office as part of its services. Moreover, The cloud provider updates and configures all applications provided to the user. SaaS is a popular service as it frees the company from managing the installation of programs like Windows on their own.

Microsoft Users, Don’t Worry

Microsoft’s faulty update will only impact devices in an “affected environment,” which are those running Windows 10 version 1809 or Windows Servers 2019 alongside Microsoft Defender ATP. Windows 10 Enterprise edition has Defender built in and it’s a useful, comprehensive antivirus and security tool, but that might change if you download the cumulative update.

This news might seem complicated if you’re a small or medium sized accounting firm. Maybe you don’t have the proper resources necessary to comb through the technicalities of these updates. But rest assured, not all 900 million users of Windows 10 are impacted by the update nor is it mandatory.

Cloud technology and Software-as- a- Service is becoming the pragmatic solution for businesses that want to focus on delivering their products or services to their clients and not have to worry about faulty updates. Many cloud providers offer to install, update, monitor and backup all applications a growing business needs to operate. Technical support for finance and accounting firms doesn’t just include software. There are even vendors that do Hardware-as-a-service as well. They take care of the installation, repair and maintenance of computers, monitors and all other hardware.

Microsoft’s code is complex, fragile and massive and maintaining it might prove challenging to say the least. That said, they should do a better job with Windows 10 considering it’s will be the default Windows program.

For more information on Microsoft office, the cloud and cybersecurity visit our website!

Cisco Network Outage Data IT Support Breach Downtime

Cisco’s Outage Leaves Them in the Dark & Without Disaster Recovery

Cisco Outage

On Thursday, October 10, 2019 a network outage hit Cisco Systems affecting their entire network. A Cisco spokesperson said in an interview with TechCrunch that the disruption was traced to an internal system change. The problem, however, isn’t the outage it’s the absence of a disaster recovery plan.

The outage lasted for about five hours and prevented users from accessing Cisco’s learning portal, downloading software, signing on, and slowed down response time to support tickets.

The company’s blog also suffered from the outage.  WordPress’ install page appeared on the blog and could not be accessed. Downtime started at about 2pm GTM and lasted for approximately an hour.
It wasn’t a security threat per say but it was an odd sequence of events that could provide insight as to the internal flaws inside the company. The company tweeted later in the evening, “We have traced our disruption to an internal systems change, and are in the process of being fully restored.”

HTTP 500 error displayed on the website. The curious aspect of this story is the message that presented itself on the failed page. “Please contact the server administrator, it-webmasters.cisco.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.”

Cisco hasn’t opened up about what exactly happened and how, saying on twitter: “Cisco is continuing to address the disruption to our IT systems.” However, there are things to be learned from this event.

This outage was a huge issue for Cisco, a large company, but it’s much more common among smaller tier organizations. A business needs power to run, obviously. However, unexpected outages create situations from which it’s difficult to recover.

Outages aren’t Uncommon

Lloyd Banking Group, a British retail and commercial bank branching across England and Wales, also experienced an outage in February of 2019. Customers could not log in to their bank accounts. Furthermore, IT outages in the banking sector are becoming more of an issue, not only for banks but for their customers. An outage prevents customers from accessing valuable financial information and regaining control after such an outage is a logistical nightmare.

If a large companies such as Cisco or banks like Lloyd Banking Group can experience outages then it can happen to anyone. Outages and downtown can mean a host of services rendered useless and inaccessible. That is why it’s important to get your downtime as low as possible. 9/10 data center professional professionals say that company management is more about lessening downtime than it was in previous years.

Cisco stores its bits and updates firmware internally. In other words, it handles its IT processes internally. Publications like Tech Republic suggest the company would be better served adopting a cloud platform. If Cisco had the company blog hosted on the cloud or separated from production systems, they could have communicated their network status during the outage.

 

The Cloud and Disaster Recovery

Cloud solutions for financial businesses is not new, but financial cloud computing has one particular advantage that mitigates downtime. See, if an outage impacts a business, it should have a plan for accessing its data. Institutions who adopt a  financial cloud service have the advantage of accessing their files and backups from anywhere. Cisco failed to plan accordingly beforehand and there was no way to communicate to its users and customers of the outage, leaving many confused and disgruntled. Hosting their blog on the cloud could have prevented this.

If your facility is compromised by an outage, recovering data stored in house requires waiting for the business to regain access to the facility and hoping nothing was lost. However, a hybrid cloud approach to disaster recovery reduces risks of downtime. Some cloud providers, like Nerds Support for example, offer Disaster Recovery as a Service. Meaning, that there are financial  cloud service providers, not all, that assist with developing a strategy and recovering data stored on the cloud servers.

Disaster Recovery Plan & Downtime Prevention

The cost of downtime rose 60 percent from 2014 to 2016 according to the Aberdeen Group. In other words, cost went up from $164,000 per hour to an average of $260,000 per hour across all industries. Although costs are incredibly high, downtime prevention is often overlooked. As we’ve seen above it doesn’t matter how large or small your firm is, it’s incredibly important to have a business continuity and disaster recovery plan in place. If you or your staff don’t know what to do in the event of an outage, things could spiral out of control.

In the UK the Treasury committee launched an inquiry into banking IT failures. Last year, TSB bank in England also experienced an IT outage so disastrous the CEO, Paul Pester, was forced to quite. Even if an institution has the most advanced cybersecurity and backs up their data regularly, they’re still at risk of experiencing downtime if the infrastructure and environment isn’t monitored properly.

 

Another reason that downtime is a problem for your firm aside from the financial loss is data loss. Critical data loss often occurs during downtime. Over three-quarters of executives experience serious data loss caused by downtime, according to a 2016 poll.

Cisco Network Outage Data IT Support Breach Downtime Statistics

Is your Firm Vulnerable to an Outage?

Ask the following questions to determine whether your business is properly protected and has the necessary oversight:
• Is there a time when the digital environment is unmonitored?
• How long has it taken to recover from downtime in the past? Was it past a certain time frame?
• Are there sufficient IT personal with the required experience to manage software maintenance and respond to threats?

Some businesses and financial institutions have the resources needed for constant monitoring. However, those who don’t should consider adopting a financial cloud infrastructure. Cloud service providers should provide 24/7 support, detailed service level agreements and experienced systems engineers.
You can avoid downtime when you have the proper tools, guidance and expertise. Achieving maximum up-time is possible with the cloud. Visit the Nerds Support website to read more about Downtime prevention, cyber security, or cloud compliance.

South Florida Business Journal CIO Technology Awards 2019

Nerds Support Among Fastest Growing Tech Companies

South Florida Business Journal Honors

Nerds Support ranked among the top ten fastest growing companies in South Florida according to the South Florida Business Journal. Almost 200 people attended the South Florida Business Journal’s 2019 Technology Awards on Thursday at the Signature Grand in Davie.

The event recognized the journals’ CIO Awards winners and finalists, coupled with the region’s fastest growing technology companies by percentage revenue growth and dollar revenue growth.
Nerds Support ranked 9th in the region’s fastest growing tech company by percentage revenue growth. SFBJ Editor-in-Chief welcomed the attendees and Master of Ceremonies Tom Hudson, a special correspondent for WLRN, announced the honorees. He had a countdown on how the companies ranked on the list.

Nerd Support is a Miami based managed IT Services Company with two decades of experience working with top financial and accounting firms in the country. The managed IT services company has been recognized by Channel Magazine, South Florida Business journal and Cloud Futures. We specialize in providing services to small and medium size finance and accounting firms.
Scott Richman, the CIO and CEO of the company said he was honored by the ranking and would stay committed to working with his team and deliver services and assistance to small businesses.

Scott South Florida Business Journal CIO Technology Awards 2019

“It’s exciting to get recognized for all our hard work. Hopefully this tell people how passionate we are to the work we do,” he said.

Richman also said the company’s growth is attributed to its focus on providing  IT support for account firms and IT solutions for finance and the financial services industry. Nerd Support specializes in cloud solutions, specifically FINRA approved cloud storage, IT compliance, and IT security.

This award is the latest in a series of awards Nerds Support has received in the last year. Among others won by the company is South Florida business journal’s “Fast 50” celebrating the 50 fastest growing companies in South Florida. As well as CRN’s “Fast Growth 150 list” earlier this year.