Nerds Support Inc. Privacy Policy

‍Effective Date: May 19, 2021

Nerds Support Inc.(“Company”, “we”, “us”, or “our”) operates https://nerdssupport.com/. This privacy policy (“Privacy Policy”) describes our collection, use, and disclosure of the following categories of information. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@nerdssupport.com.

‍Information that we process as a “controller” (“Customer Data”). When you visit our website https://nerdssupport.com/. (the “Website“), and more generally, use any of our services (the “Services“, which include the Website), we appreciate that you are trusting us with your personal information and you agree to the terms of service in this document. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important.

‍Information that we process as a “processor” (“Service Data”). If you are a visitor to or user of a website, application, or service on which a Customer uses our Services, then any information that you provide through our Services is subject to the Customer’s privacy policy and applicable terms. When we provide our Services to a Customer, we act as a “data processor”, and the Customer is considered to be the “data controller”. You can learn more about our Services here.

‍Overview of this Privacy Policy

‍1. Customer Data Collection, Use, and Retention
2. Service Data Collection, Use, and Retention
3. Data Disclosure
4. Automatically Collected Data
5. Interest-Based Advertising
6. Do-Not-Track Disclosure
7. Your Options and Rights
8. Security
9. International Transfer of Personal Data1
0. Links to Other Services
11. Children’s Privacy
12. Changes to this Privacy Policy
13. How to Contact Us

‍1. Customer Data Collection, Use, and Retention

‍If you are a Customer, we may ask you to provide us with certain information, such as your name, postal address, email address, and employer. You do not have a statutory or contractual obligation to provide us with your information; however, certain information may be required in order to enter into a contract with us.

We may also collect information from third parties, such as other users of our Services (e.g., we may receive your email address from a Customer that provides it to us in order to invite you to our Services).

We also collect data about you automatically through your use of our Services, as described in the “Automatically Collected Data” section below.

Data we collect from or about you as a Customer, regardless of the source, is considered to be Customer Data. We may combine the information that we collect directly from you with information that we collect from third parties and/or automatically.

We use Customer Data as follows:

To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time.
Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
Accepts terms of contract: If you register your account for any of our programs and log in to the content, you agree to the contract terms of your purchase and our completion-based refund policy. That means that in order to qualify for a refund after logging in, you will need to complete the entire program and implement. If you are still not happy, you can request a refund. All information in our programs cannot be shared, sold or taught as your own and you agree to use the information provided in the way that it was instructed. Intellectual property theft will not be permitted in any way.

We retain Customer Data for as long as necessary to fulfill the purposes set forth in this Privacy Policy or as long as we are legally required or permitted to do so. For example, we retain our Customers’ account information for as long as their accounts are active and a reasonable period thereafter in case a Customer decides to re-activate our Services; we also retain Customer Data as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, and to continue to develop and improve our Services. Customer Data may persist in copies made for backup and business continuity purposes for additional time.

2. Service Data Collection, Use, and Retention

‍We receive Service Data from or on behalf of our Customers. Because of the nature of our Services, this Service Data may contain any type of data, but typically includes name, contact information and company information, such as company name and number of employees. We also collect data about you automatically through your use of our Services, as described in the “Automatically Collected Data” section below.

Data we collect from or about you as an end-user of our Customers’ websites, applications, or services, regardless of the source, is considered to be Service Data, and we may combine the information that we collect directly from you with information that we collect automatically or other information that a Customer provides to us through the Services.

Subject to our contractual obligations, and depending on the particular Services a Customer uses, we use Service Data as follows:
To provide, maintain, and improve the Services, and the features, services, and products available through them;
To troubleshoot the Services and provide technical support;
For internal research, analytics, and reporting;
To comply with the law and protect the safety, rights, property, or security of Nerds Support, the Services, our Customers, you, and the general public;
To enforce the legal terms that govern our Customers’ use of our Services; and
For other purposes requested or permitted by our Customers.

3. Data Disclosure

‍We disclose Customer Data and Service Data in the following ways:

Service providers. We disclose data with third parties who perform services on our behalf, including without limitation customer support, data storage, data analysis and processing, legal and other professional services.
Third-Party Integration Partners. We disclose data with third parties with which our Customers have integrated our Services, such as a customer relationship management (“CRM”) system. For example, if a Customer provides third-party account credentials to us, some content and/or information in those third-party accounts (“Third-Party Account Information”) may be transmitted into the Customer’s Nerds Support account, and that Third-Party Account Information will be covered by this Privacy Policy as Customer Data.
Legal compliance and protection of Nerds Support and others. We disclose data if required to do so by law or on a good faith belief that such disclosure is permitted by this Privacy Policy or reasonably necessary or appropriate for any of the following reasons: (i) to comply with legal process; (ii) to enforce this Privacy Policy, or any contracts with you, including investigation of potential violations thereof; (iii) to respond to claims that any content violates the rights of third parties; (iv) to respond to requests for customer service; and/or (v) to protect the rights, property, or personal safety of Nerds Support, our agents and affiliates, our Customers, and the public.
Business transfers. As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions (including in contemplation of such transactions, e.g., due diligence) your data may be disclosed. If any of our assets are sold or transferred to a third party, Customer Data and Service Data would likely be among the transferred business assets.
Affiliated companies. We may disclose data with current or future affiliated companies.

In addition to the above, if you are a Customer, we disclose Customer Data in the following ways:

Consent. We will disclose Customer Data to any third parties based on your consent to do so.

If you are an end-user of one of our Customer’s websites, applications, services, you should review that Customer’s privacy policy to learn more about that Customer’s privacy practices, including how it discloses your data and, as applicable, transfers your data across borders.

4. Automatically Collected Data

We collect information about you when you provide it to us and automatically when you use our Services.

Log Data

‍We collect information that your browser sends whenever you visit our Website or engage with one of our Customers through our Services (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, location information derived from your IP address, browser type, browser version, the pages of our Services or a Customer’s service that you visit, the time and date of your visit, the time spent on those pages and other statistics. When you access our Services, or engage with one of our Customers through our Services, by or through a mobile device, we also collect information such as the following: the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, and your general location information, as described further below.

In addition, we use third-party services, such as Google Analytics, to collect, monitor, and analyze this type of information in order to understand and improve our Services. These third-party service providers have their own privacy policies addressing how they use such information. To learn more about Google’s privacy practices, please review the Google Privacy Policy; to prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.

‍Cookies

‍Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The “Help” feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you are a Customer and do not accept cookies, you may not be able to use some features of our Services and we recommend that you leave them turned on; if you are an end user of one of our Customers and you do not accept cookies, our Customer may not be able to engage with you through our Services.

Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari).

We use first-party and third-party cookies, some required for technical reasons in order for our Services to operate while others enable us to track and target the interests of our users to enhance the experience on our Services.

5. Interest-Based Advertising

We may allow third parties such as ad exchanges, web analytics vendors, and social networking platforms to use cookies, web beacons, pixel tags, and similar technologies to collect certain data and information about our Customers’ and other users’ interaction with us on our Services and elsewhere on the internet (e.g., search and click stream information, browser and device type, time and date, cookie and session ID, and the identity or type of advertisements clicked or scrolled over) and to use this information to display ads for Nerds Support and other entities when Customers or other users use our Services or other websites or applications. These third parties may tie the data collected with information such as the Customer’s name, email address, mailing address, and other demographic and behavioral information about you. Such third parties may also tie the device identifier associated with a user’s current device to device identifiers associated with other devices that the user may use (e.g., a user’s computer, tablet, and phone) in order to measure and target advertisements tailored to the user’s interests across the user’s devices.

We neither have access to nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your device to access the Services by such non-affiliated third parties. If you are interested in more information about tailored advertising and how you can generally control cookies and other tracking devices from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative (“NAI”) opt-out link or the Digital Advertising Alliance (“DAA”) opt-out link to opt out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for display advertising or customize Google display network ads, visit the Google Ad Settings page. We do not control these opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

Please note that even if you exercise the opt-out choices above, you may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective.

6. Do-Not-Track Disclosure

Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT. You can learn more about Do Not Track here.

7. Your Options and Rights

Customer Options and Rights

If you are a Customer, we may use your information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by emailing info@nerdssupport.com.

End User Options and Rights

If you are an end-user of one of our Customer’s websites, applications, or services, we do not contact you with newsletters, marketing, or promotional materials unless you agree to receive such communications from us. If you receive communications from a Customer, you should consult that Customer about your options for opting out of receiving that Customer’s communications.

8. Security

The security of your information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the information we have collected about you.

9. International Transfer of Personal Data

Your Personal Data may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide Personal Data to us, please note that we transfer Personal Data to the United States and process it there pursuant to our Privacy Shield Certification, described below.

10. Links to Other Services

Our Services may contain links to other websites or online locations that are not operated or controlled by us. If you click on a third-party link, you will be directed to that third party’s services. We strongly advise you to review the privacy policy of every site or location you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

11. Children’s Privacy

Our Services are not targeted to be used by anyone under the age of 18 (“Children”), and we do not knowingly collect personally identifiable information (as that term is defined in the Children’s Online Privacy Protection Act (“COPPA”)) or Personal Data from Children. If you are a parent or guardian and you learn that your Children have provided us with personally identifiable information or Personal Data, please contact us. If we become aware that we have collected such information from Children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to this Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your agreement to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you as required by law, such as by emailing you or by placing a prominent notice on our Website.

13. How to Contact Us

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, or if you have any questions or concerns about this Privacy Policy, please contact us at: info@nerdssupport.com or call us (305) 551-2009.