Softphones

From Bricks to Softphones: How Mobile Communication Has Changed

As you go about your day, you don’t even notice the weight of the smartphone in your preferred pocket. That candy bar shaped gadget is as invisible and weightless as a wallet or a tried and tested pair of glasses – not a tool so much as a natural extension of your person. It allows you to connect instantly with the world around you, records your experiences and broadcasts them to your digital network, and carries more music than your parents’ CD rack could ever hope to accommodate. The smartphone is an impossibly complex and useful facet of modern life.

Mobile technology is developing at an exponential rate. The possibilities today would have raised eyebrows just two years ago and been seen as science fiction when the first smartphones hit the market. As video streaming and web browsing became everyday activities, the trend of miniaturizing phones has reversed, and larger devices have since dominated the market. Mobile communication is in a state of constant flux and has been ever since cordless technologies were first pioneered in the 60s and 70s. By understanding the past, it becomes easier to predict the future.

Building Networks Brick by Brick

When 1G and 2G networks began to develop, America began to move beyond clunky and inconvenient briefcase and radio phones and started to adopt what we recognize as mobile phones today. That’s not to say that primitive cellphones were that much more accessible; in its first year on the market in 1984, the Motorola DynaTAC was priced at $3,995 (roughly $10,000 in 2016) and took ten hours of charging per half hour of talk time. The next decade was kind to cell phone development, culminating in the mid-90s with the first truly miniature cell phones and the Nokia 9000, the first marketed smartphone (though incredibly dumb by modern standards). While phones capable of managing emails were invented a few years before, they made little progress on the market.

In the 80s cell phones were symbols of wealth and futurism, but by the mid-90s they were gaining real mainstream popularity.

The Slimming Effect

By 2000 cell phones were essential pieces of technology for both business and personal reasons. Digital assistants like the PalmPilot were also on the rise but were fundamentally different devices. The marriage of phones and task managers was one of the trademarks of the smartphone revolution a few years later.

Miniaturization became fashionable as phone manufacturers strove to make devices as small as possible. This aesthetic epitomized the Motorola Razr and similar ultrathin phones. The early 2000s also saw the inclusion of cameras, games, and very, very limited web browsing capabilities. The impending revolution wasn’t a difficult thing to foresee.

The Smartphone Wars

In 2007, Apple released the iPhone and set the world on fire. Modern smartphones had been drifting around the edges of the market for a few years, but the marriage of a quick and user-friendly operating system (the iOS that’s still evolving today), a futuristic aesthetic, and a touch screen had a profound effect on mobile technology. The iPhone kicked off a golden age for Apple that doesn’t seem anywhere close to ending. The arms race between phone manufacturers and programmers blossomed into a genuine patent war in 2009, and the legal conflicts are in and out of the news with each new release. Early modern smartphones weren’t much larger than their flip phone equivalents, but as networks grew to make data more affordable, web browsing and video streaming on the go became an essential part of the millennial lifestyle, device sizes began to grow to accommodate larger screens (and batteries).

The Auspicious Future

Mobile technology seems to be heading for a convergence with more traditional technology. Many devices are designed to integrate with other platforms. If you own an iPhone and a MacBook, for example, you can send and receive text messages, audio and video calls, and emails seamlessly regardless of the device you’re on. Phones are no longer reliant on hardware, and can function as software on any device with a speaker and a microphone – these “softphones” are the latest way around landlines.

Laptops are still massively popular but are slowly being upstaged by convertible notebooks that work as both laptop and tablet. Phones are growing large enough to be mistaken for smaller tablets. Perhaps new developments will force the pendulum to swing back towards miniaturization, but for now it seems that bigger is better. The functioning adult of 1996 had a veritable tool belt of electronic devices. In 2016 a single handheld communicator stores more tools than a Swiss army knife. The technology of 2036 is an unknowable and exciting dream.

Soft Phones

Soft Phones or Hard Lines: Which One is Best for Your Business?

The lines have blurred. Land lines are very nearly a way of the past, a forgotten time when memorizing a phone number was a requirement of life. In the office we now meander between the world of using the tried and true hard line phones and soft phones. Hard lines, still connected directly through whatever preferred vendor you most likely have a longstanding relationship with have been with us all through the thick and thin. They helped us connect with our clients of the past, which have allowed us to be where we are today. There is another way, though. With soft phones, using a system otherwise known as VoIP (Voice over Internet Protocol), you are able to connect simply by using your internet. Now where do you and your business fit into all of this? Let us help you figure that out.

 

Mighty Mouse Scenario

 

This is great! You’ve started a business and you feel good about where you’re at. There’s room to grow, but your priority right now is focusing on your clients and keeping them happy. To do this though you need to stay connected, which means a reliable way of communication. Given the size of the company, the soft phone could be a solid option to save a bit of money instead of having to use a vendor with a high priced monthly plan. This would allow you to reach out office-wide, but also even world wide as the internet is nearly limitless in it’s reach.

 

Up, Up, and Away!

 

Your business is growing, it’s time to expand. The sky’s the limit and you’re unsure of where your current phone service fits into your grand scheme. It’s a hard question, but a necessary one to take into account as you grow. As the business grows, a blend of both hard line and soft phone could be a smart way to be able to offer the flexibility for your clients as you may have clients of varying size. The soft phone will allow you to keep in contact with your smaller or international clients while the hard line could allow you the most reliable and highest quality service that larger clients would come to expect.

 

Nerd's support and automatic backups

The Importance of Automatic Backup

Let’s start off with a joke –

A woman calls a computer help desk to inquire about a problem. She explains her problem to the IT consultant, and he eventually figures out a few files were lost from a USB disk. “Do you make backups?” he asked hopefully.

“Oh, yes, we were instructed to copy all of our USB disks every day.”

“Well, put the backup copy in the computer, and I’ll show you how to restore the files.”

“You mean put it in the printer?”

“Huh? Put it in the disk drive.”

“How am I going to do that?”

You see, each night they used a Xerox machine to copy their USB’s, and neatly store pictures of them in a filing cabinet.

Automatic backups are no joke. Imagine this as a real scenario – incorrect storage of critical data. Can you afford to lose your business’s intellectual property? The process of backing up refers to the copying and archiving of computer data. The importance of automatic backup is the restoration of original data. In case of emergency, backups provide companies with the reassurance that their files are safe and sound.

Why Should You Care?

Eliminate the time spent backing up your data by automating the process. You can locally store your backups on-site, or choose to save them online. If you’re searching for reasons to care about the safety of your entire hard drive – you can begin with taking into consideration how inexpensive the process is. It’s extremely convenient which means you have more time to focus on your business objectives. It provides constant support and notifications to give you accurate reports on your infrastructure.

Nerd’s Support Are the Jocks In Tech Support

Don’t let your business become another victim of critical data loss. When you work with Nerds Support for business continuity planning, backup and data recovery, you are working with a team of dedicated industry experts who have the skills and knowledge to help you retain your data, no matter where your business takes you. Connect with us today!  

Woman repairing the clock, concept of time management.

Time Management with Cloud Computing

Improve your business’s efficiency and organization by becoming more conscious of how you spend your time. Time management supports the wide range of tools and techniques used to accomplish a business’s goals. When companies are mindful of the planning and process of a project’s completion time and scope, they create an effective environment. Cloud computing maximizes a company’s services by enabling companies to consume computer resources as a utility. Cloud computing advantages extend far outside of time management – there is no doubt the Cloud will offer your company many benefits.

Time Management through the Cloud

Time to Work Anywhere

Got Internet? As long as you are connected to the Internet, you can work from anywhere. Companies are experiencing more productivity and expanding their footprint to new locations with ease. Your company will have the capability to open and invest in new offices anywhere at any time. Through Cloud services, your efficiency will increase without any lengthy delays when it comes to technology. According to Goldman Sachs, spending on Cloud computing infrastructure and platforms will grow at a 30% compound annual growth rate (CAGR) from 2013 through 2018, compared with 5 percent growth for overall enterprise IT.

Time to be Effective

The deployment of Cloud computing will allow you to upgrade on a regular basis, keep up with maintenance, and give you the time to actually take care of your business’s core values. Companies that adopted Cloud services experienced a 20.66% average improvement in time-to-market, 18.80% average increase in process efficiency, and 15.07% reduction in IT spending. Together, these benefits led to a 19.63% increase in company growth.

Nerds Support Improves Time Management with the Cloud

Cloud computing IT services from Nerds Support gives your company a way to improve your technology capability without the need to invest in all-new equipment or retrain employees to use new software programs. Your business can take advantage of the newest technologies through Cloud services! Connect with us today!

 

Woman happy with automatic backup

With Automatic Backup, You’ll Always Have the Latest Version of Your Data

One of the worst feelings on the face of the planet is powering up your computer to see your data – inexplicably – vanished. There are several different reasons your data could easily go the way of the dodo, but if you have automatic backup on your side, it becomes little more than a small inconvenience. Let’s look at a few scenarios in which automatic backup can be your hero of the day.

Automatic Backup Can Restore Accidentally Lost Files and Folders.

You’re happily working away in your office. Then, one of your co-workers comes in – a ghastly look on their face. They begrudgingly tell you they were reviewing the 300 page document you finally finished yesterday and, in their attempt to “select all” and just change the font size, they hit the letter “k” instead – changing your 150,000 word document – and six month’s worth of work – into a “k”. They tried to click “Undo”, but accidentally clicked “Save” instead. The work is GONE. After you’ve restrained yourself from throttling them, you realize you can simply pull up the file from the automatic backup performed yesterday. You do so, and – boom – your work is back. Only this time, you opt to change the font yourself.

Automatic Backup Can Save Your Data from Hard Drive Death.

Here’s another scary tale: you come into work, try to pull up a client’s file from your external hard drive, and . . . the computer can’t find the drive. Huh?! You call IT, and after a quick investigation, it is determined that your loyal, faithful old hard drive tragically perished sometime in the night of natural causes. Along with ALL your data. Luckily, your IT guy has a spare external drive. He hooks it up, starts your restore from your last automatic backup, and you’re back in business! Now you’re free to get your work done, and even have some time to plan the expired hard drive’s memorial service. (Hey, it was your first one ever!)

Automatic Backup Can Rescue You from Hackers and Ransomware.

A last story: A client calls to ask you to send them a file. You start to go into your hard drive – when a window pops up. It says all your work files have been encrypted, and unless you pay $100,000 to a certain ambitious hacker, all the data will simply be deleted. Are you now out a hundred grand? Nope, because you have automatic backup! You get your IT guy to simply format your hard drive, restore the data from backup, and you’re rolling again. Then, you have a nice, productive talk with your IT guy about beefing up your network security . . .

Nerds Support Can Handle Automatic Backup and your Other IT Needs.

Not only can we set you up with automatic backup, we can also pump-up that network security, beef-up your network infrastructure, and remotely keep close tabs on your network to see if any issues – hard drive or not – start to come up. Tell us what you’re looking for; we’re ready to hear YOUR story!

Working concept of Internet of Things as a man works with laptop with other objects around.

Exploring Some Communication Between the Internet of Things

The Internet of Things- where ordinary things have extraordinary powers to connect to one another through networks. People tend to overlook the everyday things that have the power to connect with one another – interrelated computing devices, mechanical and digital machines, objects, animals, or people whom are provided with unique identifiers and the ability to process data through a network. The Internet of Things promises to change the way we live and work, as broadband Internet is expanding and the cost of connecting is decreasing. The analyst firm Gartner says that by 2020, there will be over 26 billion connected device. That’s a lot of connections (some even estimate this number to be much higher, over 100 billion). The IoT is a giant network of connected “things” (which also includes people). The relationship will be between people-people, people-things, and things-things. Today, we’ll explore the communication between the Internet of Things in the medical field.

Medical Solutions of Internet of Things

The Healthcare industry has established the highest standards for electronic healthcare devices. The integration of Internet of Things-features into medical devices will improve the quality and effectiveness of medical attention for patients. The elderly, patients with chronic conditions, and those in desperate need for constant supervision can be set up with the Internet of Things, healthcare solutions. Not only are patients benefiting from the Internet of things but the medical healthcare professionals as well. Hospitals are able to monitor the location of wearable medical devices on both employees and patients.

Examples of Medical Solutions in the Internet of Things

  • Grow service margins by reducing the number of field-service deployments and increasing first-time-fix rates with remote access, diagnosis and repair
  • Reduce the cost of care by leveraging predictive maintenance and enabling pay-per-usage
  • Deliver “home-care” offerings that provide real-time information and alerts to physicians and patients, wherever they are
  • Deliver a secure solution that ensures regulatory compliance with Health Insurance Portability and Accountability Act (HIPAA) and Medical Device Directive (MDD) requirements
  • Differentiate your products, and improve hospital productivity and patient outcomes with complementary web and mobile apps

The Nerds Support the Internet of Things

As technology is develops, we make sure we are up-to-speed with the latest and greatest ways to implement them into your everyday life. We know that keeping up with the pace of the Internet of Things might be overwhelming, but we want to show you how they can simplify the way you do business. Call today and let’s talk more.

 

street signs to backup and restore incremental backup software

How Incremental Backup Software Works

Incremental backup software is growing in popularity like crazy. Each day, more and more businesses are using it for its many, many benefits and the typically low cost of utilizing it. However, some people have never even heard of it, or just don’t know how it works. So, here’s a quick breakdown of what you can expect when you ultimately decide to put incremental backup software in place in your business.

First, Your Data is Uploaded to an Off-site Data Center.

When your incremental backup software is activated, the big backup upload begins. All your indicated data begins copying through the Internet to an off-site data center, where it will be kept and secured to ensure your data cannot be compromised. In essence, your entire database is sort of being “cloned,” so if anything irreparable were to happen to your existing database, the healthy off-site “clone” could always replace it.

Next, Every New or Changed File is Uploaded Incrementally.

Once the complete backup transfer is complete, any file you change or create after that backup will also be backed-up on an incremental basis of your choosing. That means much less backup time and data transfer for you. If you decide you want all new or altered files backed-up once a week, once a day, even once an hour, it’s up to you.

Finally, You Can Access or Restore Data from Anywhere.

Remember our “clone” comparison? If your network suddenly – inexplicably – experiences a data loss, that “clone” is here to save the day. Just download some (or all) of the backed-up files, and you’re back to work. Another unique benefit of incremental backup software is that it can also act as a sort of basic cloud computing: if you’re on a business trip, and one night, you really need to work on a file from your office desktop, you can sign into the backup program, download the backed-up file, and you’re off!

Nerds Support Can Totally Set You Up with Incremental Backup Software.

It’s great. It’s awesome. It’s helpful, it’s stress-reducing, it’s life-saving. Well, okay – maybe the last one was more metaphorically speaking, but you get the drift. Incremental backup software can totally benefit your business, and Nerds Support is totally the company to call to set you up with it. Let’s do this.

Business person waiting for slow computer incremental backup software

Why Technology Has Shifted from Differential to Incremental Backup Software

Backing up data. It’s not a lot of fun. It takes time, hardware, software, planning, executing, and maintenance. It can be a pain. In fact, the only time you’re really happy about it is whenever you happen to experience data loss, as you can then restore the lost data fairly quickly.  The good news is, data backup has evolved since its genesis, and the old-style differential backup software is quickly being replaced by incremental backup software. Here’s why:

 

Differential Backup Software Takes Incrementally Longer.

Yes, it’s confusing: differential backup software takes incrementally longer than incremental backup software. But it does. Let’s say you do a full differential backup on Monday. On Tuesday, your differential software will only backup files that changed since Monday. Then, on Wednesday, your differential software will then backup all files that have changed since that full backup on Monday. (Yes, even the stuff it backed up yesterday.) By the end of the month, your differential backup software is backing up around 30 days worth of data, and it will continue to do so until your next full backup. Sound time-consuming? That’s because it is.

 

Incremental Backup Software Significantly Cuts Backup Time.

Now let’s look at how incremental backup software handles things: let’s go back to that full backup you did on Monday. On Tuesday, your incremental software will also only backup files that changed since Monday. Then, on Wednesday, your incremental software will only backup files that have changed yesterday. And so on and so forth. This dramatically shortens the amount of daily data transfer and backup time. Plus, when you need to grab a file from your backup system, it’s available for you at your leisure.

 

It’s Time to Step into Modern Data Protection with Incremental Backup Software.

If you’re still using differential backup software, you’re using outdated technology. Let Nerds Support show you how much better, faster, and easier your backup system can be with incremental backup software. Give us a call and let’s discuss.

 

 

Nerdy Lady Discovering System Backup Software on Computer system backup software

System Backup Software: Which is Better?

Okay, so you’ve chosen to invest in some system backup software. You’ve started to shop around, but there are just so many different products out there! Which will work best for you? We took some time to review a few of them, and these are the system backup software products we think you’ll like the best.

NovaBACKUP System Backup Software

Our overall winner. It costs $49.95, and it features virtually every bell and whistle you can think of. The backup features alone include Registry Backup, Complete System (Image) Backup, Backup Wizard, Cloud Storage, Backup Verification, Bootable Backup Creation, Backup Scripting, File Filtering, Backup Password Encryption, Pre- & Post-Run Commands, Drive Spanning AND Virus Scanning. Oh, but that’s not all! When you’re ready to recover and restore, NovaBACKUP also restores file paths and hard drive images. Oh, and it’s universally viewable, too. Think we’re done? Not even close. NovaBACKUP also features scheduling and reporting functions such as Remote Scheduling, Email Notifications, and Event Logs. Need support? You’ve got it! It comes with assistance from Telephone, Live Chat, Email, a Knowledgebase, AND FAQs! And you have an older PC, you say? No worries! NovaBACKUP supports Windows 10 all the way back to XP! Folks, we have a winner.

Acronis Backup for PC System Backup Software

Another great one at around the same price.  For a little over $61, you get almost all the same features as NovaBACKUP, except the Virus Scanning, Remote Scheduling, and Live Chat capabilities. If you can’t find a copy of NovaBACKUP, Acronis is an excellent backup. (no pun intended – but we wish it had been!)

Genie Backup Manager System Backup Software

Same price as NovaBACKUP, but less expensive than Acronis and fewer features. Again, Genie Backup Manager features many of the same features of NovaBACKUP, but lacks the same ones as Acronis, along with – and these are pretty big ones – the Complete System (Image) Backup and the Backup Wizard. While those are some relatively large losses in comparison, in the event you cannot pick up the other two, Genie Backup Manager should perform nobly for you until whatever time you feel you must upgrade or one of the other two become available.

We love talking about this stuff.

Hopefully, this has given you some insight into which system backup software you’d like to buy. If you still have some questions, we love to discuss software! Let’s talk about it and see which system backup software will work best for you.

Excited nerd with laptop system backup software

What are the Pros and Cons of System Backup Software?

Backing up your data. It sounds like a great idea, right? Well, yeah, it is. But with it comes to some natural side effects that must be dealt with on an ongoing basis. Do the pros to using system backup software outweigh the cons? Let’s take a look.

The Pros to System Backup Software:

Okay, let’s knock out the most obvious perk straightaway: the safety. When you use system backup software, it’s predominantly to protect your data in case of a systems failure, theft, or a disaster. That much is clear. If the worst happens, you can immediately download your data to another computer and get back to work. Another great perk is that you can download files from anywhere even if there’s nothing at all wrong with your network! If you’re across town, across the state, across the country or the world, you can access and download backed-up files wherever you are, and get to work. One last great perk is that backing up data can clear onsite storage, and so act as a sort of “cloud” for your files as needed. We could probably go on all day extolling the virtues of system backup software, but as we promised, here are the cons.

The Cons to System Backup Software:

Yes, you have to take the bad with the good. But in the case of system backup software, the pros do outweigh the cons. Still, that doesn’t mean they don’t exist. One of the biggest cons to system backup software is the downloading time. If you are unfortunate enough to lose all your data, it can be recovered – but you’re going to have to download it all. And that could take a long time. Of course, it’s worth it to recover your data, but no business owner loves downtime at work. Another less-than-positive aspect is that, as with any method of transferring files, it does present an element of risk for data theft. Luckily, much of today’s system backup software includes encryptions to safeguard your data against such an occurrence.

Let Us Help You with Your System Backup Software Needs.

If anyone knows data, it’s Nerds. We can devise a great solution for your system backup software, incorporating all the necessary safeguards and encryptions you require for your business and sensitive information. Give us a buzz, and let’s talk about what we can do for you.