workspace updates 2018

New Workplace Update: What You Should Know

We all deserve a gift this time of the year, whether we’ve been naughty or nice. So, here are some good news from us to you: a Workplace update is about to launch! Read more about what’s new with your favorite digital business hub before you go on your Holiday vacation.

With new features, design improvements and workflow enhancements, Workplace will now facilitate remote team collaboration as well as individual employee productivity in your company even further. A new, cleaner user-friendly interface will allow you and your co-workers to find, access and share files, websites and apps easier than ever before!

What’s more, Workplace’s key upgrades will assure its users better security and regulatory compliance, as well as make the platform a truly amazing tool for remote workers and organizations who care about keeping their data safe.

So, what are the main changes that will transform your Workplace_? Keep reading to find out!

Makeover of the Workplace Web App in Windows and Mac

In Windows, you will be able to resize the app as big as you wish and even enter full-screen mode in your computer. You could also minimize it as small as you want so it doesn’t take the entire screen if you’re working with multiple applications or browser windows.

In Mac, Workplace will work perfectly with the new OS version, Mojave. The upgrades also fix an issue that previously affected users: the inability to see some virtual graphics products. Developers working on improving this app went above and beyond not only fixing what users weren’t able to see or the app wasn’t able to display, but also enabling Workplace to function on multiple monitors.

Pin Any File or Folder to Your Launch Page

Say goodbye to good ole boring shortcuts! Workplace’s new feature allows users to “star” websites, applications, folders and files that you can now open your favorites directly from the Launch page with just a simple click.

Introducing Workplace’s New Feature: Websites

You will now be able to see all the websites you visit and work with on a daily basis in a section dedicated specially for that! You can “star” (or pin) a website to your Launch page and see the Websites section there, or you can visit the sidebar menu on the left to see all of your featured and frequently visited sites.

Also, you can save websites with or without including login credentials and set up your username and password without depending on a company manager to do so. And let’s not forget about the new neat feature that allows you to share bookmarks and websites with your colleagues, increasing collaboration and team productivity levels.

Find All Your Hosted Apps in One Place Now

Talking about simplifying workflows and increasing productivity, Workplace now has given Citrix (“hosted”) applications their very own section. Click on “Hosted Apps” on the app sidebar and you will find all your hosted applications, or “star” the apps you use the most so they can appear in your Launch page for quick and easy access.

See If You Have Compliance Issues

All apps in the Workplace desktop platform have a new feature that perfectly aligns with the company’s mission of keeping our customers’ data safe and improving security compliance. “Compliance Status”, the last but not least important upgrade in Workplace, is being implemented on both Windows and Mac machines and will check your devices to see how your compliance level compares to the industry’s best practices.

What’s more, if you have compliance issues, recommendations will be made to fix the problem and get you to 100% compliance.

What You Can Do to Upgrade Your Workplace_

The new and improved version of your workplace, Workplace 3.0, will launch on December 12th, 2018. Ask us about the upgrades you need so you and your team can enjoy the latest features, or join an online demo to get a sneak peek of the platform before the launch (and the Holidays)!

Cybersecurity Business

How to Stop a Rogue Employee?

If you have a business, it is very important to take care of your data the best way that you can. This means you have to learn what social engineering is and you have to make sure that you avoid any issues that can appear from it.

Social engineering is a system that allows hackers to gain access to your information by manipulating your employees to offer them access. Social engineering can be detected through a variety of things, such as emotional manipulation, spam emails and so on.

What is a Rogue Employee?

A rogue employee is a typical employees whose seek confidential company information then sell it to hackers and other companies for a profit. While they technically work for you, they promised someone else that they would give them access to your data. However, rouge employees do not generally start out bad. They begin their tenue as happy employees, but overtime, employees go rouge because they find that the company information they carry is very valuable to other companies.

There are many rogue employees out there. Sure, it may not seem like it, but when your data starts leaking and you did not have any outside interference, it is clear that there is a rogue employee in your business.

Why do employees go rogue?

Most rogue employees tend to be like that because they want more money fast. Maybe they do not like their current salary or they are just looking for a quick payday. Things like this are very important to identify early on. If you do not do that, you can end up handling a major issue that will only grow bigger if it is not managed in a meaningful and professional way. Some rogue employees also believe that they can start their own business with the information that they get from you. There are multiple factors to consider, and each one comes with its own relevant stuff.

How can you combat a rogue employee?

First, you need to be very strict when it comes to sharing sensitive data to employees. Give access only to people that are supposed to have that information and make sure they do not share it with anyone else. The social hackers are always attacking you, so you might as well limit access. In addition, using encrypted solutions and security cameras will also help pinpoint any type of intrusions like that. This is why using business technology solutions can be a very good idea. It does wonders if you use such a system wisely, and you might as well want to do that right away.

However, the best way to fight a rouge employee is by having a reliable IT support team constantly monitoring your company activity. Nerds Support’s data protection services keep companies across South Florida secure. Our highly monitored data centers make it possible for our data team to see the activity going on in your servers and to notify you of suspicious activity immediately.

There will always be rogue employees, which is why you need to pay a lot of attention to the employee behavior and other similar factors. As long as you know how and when to tackle and manage all these things, nothing can stand in your way. Of course, it will be a very challenging thing to do. However, it will surely be worth it so you might as well want to do that if possible!

Cyber Security

Five Common Social Engineering Tactics

There is no denying that the internet has become an amazing extension of our world. However, with such new advances that have taken place recently, people can now do more good, or bad, than ever before. Unfortunately, there are people who have chosen to do harm and they are quickly learning how to take over companies through using the internet. These Social Hackers are different from your average hacker. While average hackers tend to take over company information through malware, these hackers are intent on using their charm and investigation skills in order to get company information from employees. These techniques are all part of a bigger company attack that is known as social engineering.

Social engineering is the practice of using company information on the internet and using it to manipulate employees to provide more company information that can be used to fraudulent purposes. In this blog, our Business Technology Solutions team will talk about the five most common practices that social engineers use.

Phishing

The idea here is to obtain information by trying to seem legitimate and creating fake sites that are clones of legitimate sites to retrieve passwords and other personal information. The social hackers use these methods for emails and social media as well. Some social engineers have multiple Facebook and LinkedIn accounts, all of which claim different identities. With these multiple identities, social engineers look through company and employee profiles in order to learn more information about you. They take the information that they know about you and use it to manipulate you into trusting them.

Pretexting

This system works by creating a sense of trust between the victim and the attacker in order to gain access to valuable company information. Social engineering attacks usually start over the phone, after the social engineer usually has found your social media and learned more about you. The social engineer begins to interact with the people on the front lines (such as the receptionist or the sales team). The social engineer uses the information they found online to their advantage. As they talk to the employee, they gain the employee’s trust so they can later use it to get to company information.

Baiting

Baiting is a technique that tricks people into giving company information. The most common way that a social engineer can do this is by creating an email that mirrors a typical company email and asking for something valuable, such as credit card information or a wire transfer. They can also pose as someone from a different company and use regular email phishing techniques to give your computer a virus. With this method, they can access your company information faster.

Quid Pro Quo

This social engineering technique is all about creating a sense that both you and the person contracting you will benefit from your interaction. This social engineering attack allows the hacker to hide under the guise of a company that they could have very easily made up. The social hacker could use their disguise either to ask you for company information directly, or to go inside the building.

Tailgating

Tailgating is the practice of following someone into a protected facility. The social hackers do this so that they may enter a protected facility without needing to show any form of identification. Someone can have more chances of tailgating if they start a conversation with a company employee while they are entering the building. The best way to avoid tailgating altogether is to make sure that company security verifies the identity of everyone who walks into the company facility, with no exceptions.

Protect Your Company With Business IT Support in Miami

The best way to protect your company from social engineers is to educate your employees about keeping company information safe. However, the best way to keep your company safe is to hire a knowledgeable & experienced IT Support team, like Nerds Support. Our IT Support Miami team has made strides in helping companies across South Florida stay secure. If you need any help making your company  safer, feel free to fill out the form here or call us at 305-551-2009.

IT Support Miami

Data Protection 101: Keystroke Loggers

Keystroke Logging is a software that tracks the keys that you type on your keyboard, as you type them. In example, if you were to start typing a document, a keystroke logger would be able to use their own special software to be able to monitor each key you have typed and figure out what you typed.

While this may seem a little shocking to hear, Nerds Support’s experienced business IT support team has been aware of programs like these for quite some time. In fact, hackers that carry keystroke logging programs are called Keyloggers. In the hacking community, Keyloggers have developed Keystroke Logging software that can access any type of computer. Nerds Support’s IT support Miami team would like to advise that this also includes highly monitored business computers.

Who uses Keystroke Logging?

Believe it or not, keystroke logging is an open secret. Even regular business owners, with a good sense of computer knowledge, access keystroke logging software for everyday use. Generally speaking, companies are more commonly use keystroke logging software to monitor their employee’s computer productivity. That means, that as a business owner, you can use this type of software to see what your employees are doing on company computers.

However, there is a community of hackers who would use this keystroke logging software to do some serious harm to your company. Keyloggers disable antivirus software on unsuspecting computers in order to install keystroke logging programs. Often, they use social engineering tactics, such as email phishing, to trick employees into downloading the malware onto company computers. They use their own special software to access company computers and disable the antivirus.

From there, keyloggers can find now configure everything that you type in your keyboard. They can access valuable information that can be used against you. Such data includes:

  • Important email login information
  • Very Important company files on clientele and analytics
  • Super Important company financial information

This information is only a fraction of what a keylogger can access if they were to ever hack your business computer to find company information.

How to Combat Keystroke Logging?

It can be frustrating to fight against keystroke logging software. It might even be hard to prove that such a software is installed in your work computers. But one suggestion to combat keyloggers is that your company have Nerds Support’s Miami IT support data protection team to take care of keyloggers and ensure the safety of your company.

Having a reliable IT Support Miami team has become essential to a company’s survival. That’s why Nerds Support’s data centers are so secure. Your company would have heavily monitored data centers that conduct daily scans on their servers. When a heavily monitored data center conducts their scans, they make sure that their servers are clean and free of any trace of hackers or malware. Such a team would even alert your company of what is happening and remove the threat immediately.

A good business IT support plan should come with the latest firewalls and antiviruses. That would mean that so that business’ protection against malware can be guaranteed. That means you, the business owner, can focus more on your business and maximizing profit. So if you are in need of a great business protection plan, contact Nerds Support & find out how we can help you achieve your business goals!

Prepare Your Miami Business for World Backup Day

One of the most important days for every Business in South Florida is World Backup Day. World Backup Day occurs every year on March 31st and it is a time to reflect on business safety and the importance of backing up company data. Considering that 2017 gave us a year of plenty cyber attacks, there is a lot to reflect on for this year’s World Backup Day. Every single day you have spent millions of hours, as a workforce, on the computer and internet. There were times when files were lost, hard drives crashed or even cases of viruses infecting your system. World Backup Day was created to remind every tech user to backup the data stored in their system. So that when disaster strikes, you are prepared.

What is the World Backup Day and Does it Affect Miami?

The phrase “Save early and save often” holds true when it comes to Miami data recovery. In the most basic form, backup is simply copying your existing files to a secondary location, using either an automated process or a manual one. This process will allow you to save drive storage space.

If these things don’t interest you, then definitely the fear of losing the most important documents stored on your laptop or computer surely will. Everyone might have heard a story about friend’s tragic hard drive crash, a night before assignment submission. As per statistics, more than 70% of organizations have experienced data loss at the workspace and small businesses reported that a single loss of data significantly affected their business.

Actually, data is SO valuable, that data records are lost, or stolen, every minute and 93% of businesses file for bankruptcy within 12 months if their data has been lost for more than 10 days

You might not think these kinds of attacks would happen in your business, but they are more common than you know. As of right now, the city of Atlanta has been working non-stop for the past six days to recover City government information from a ransomware attack. If an entire American city can become the victim of a ransomware attack, then what is stopping a hacker from accessing your business information?

Do I Need to Backup my Data on the Smartphone too?

If you do not want to lose your irreplaceable digital memories, then go ahead and do the data backup. The data loss can happen anytime and anywhere, it usually occurs when least expected. Therefore, yes backing up data on the smartphone is also essential; backup it either on your computer or on any other application, which can be easily accessible.

How to Do Data Backup?

One can create a secure data recovery according to the 3-2-1 rule. The rule creates triple redundancy for your files, which means if your one backup fails, you still have two left. Follow the below-mentioned process to do the data backup.

1. Download and install the backup software.
2. Select the files you want to back as some online services just backup all available files.
3. Schedule your data backup at least on a daily basis.
4. The downloaded software will upload your files to the server and data Centre.

Your Data is Valuable than Your Device

Make sure while doing the backup, your business technology solutions provider should offer local encryptions with a private encryption key that you only own. This feature will ensure complete safety on the server. In addition, the business IT support provider should use SSL encryption technology when duplicating the files onto the server. Once the upload is done, your provider should offer another security layer with an AES- 256-bit encryption technology to safeguard all the uploaded documents.

In a nutshell, backing your data won’t only save your time and effort but will also reduce future cost and World Backup Day is a summary of the future. Contact Nerds Support if you’ve any query regarding our data recovery plan.