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Nerds Support Recognized for Excellence in Managed Services [Press Release]

Nerds Support, Inc., “Proactive Approach To Technology”, announced today that CRN ®, a brand of The Channel Company, has named Nerds Support, Inc. to its 2017 Managed Service Provider (MSP) 500 list in the Pioneer 250 category. This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed services. Their offerings help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments.

In today’s fast-paced business environments, MSPs play an important role in helping companies leverage new technologies without straining their budgets or losing focus on their core business. CRN’s MSP 500 list shines a light on the most forward-thinking and innovative of these key organizations.

The list is divided into three categories: the MSP Pioneer 250, recognizing companies with business models weighted toward managed services and largely focused on the SMB market; the MSP Elite 150, recognizing large, data center-focused MSPs with a strong mix of on-premise and off-premise services; and the Managed Security 100, recognizing MSPs focused primarily on off-premise, cloud-based security services.

Nerds Support, Inc., is recognized as one of the top businesses heavily weighted in managed services. With their ability to leverage small- to mid-sized businesses with enterprise technology, for over 10 years, Nerds Support, Inc., has successfully assisted their clients with gaining a competitive edge in their respective industry.

“Managed service providers play an increasingly important role in the day-to-day operations of businesses across North America,” said Robert Faletra, CEO of The Channel Company. “MSPs help organizations streamline their spending, effectively allocate limited resources, and benefit from advanced expertise in the latest technologies. We congratulate the service providers on CRN’s 2017 MSP500 list, who have continually succeeded in meeting their customers’ changing needs and help them get the most out of their IT investments.”

“What sets us apart from other IT support companies is our guaranteed commitment to our clients and their business goals,” said Scott Richman, CEO of Nerds Support, Inc. “We understand that round-the-clock IT service is a must for today’s progressive companies. Our clients need to focus on their business, which is why they leave the IT responsibility to us. It goes beyond providing IT support, it’s introducing proactive technology solutions to businesses so they can achieve their goals of today and tomorrow.”

For more information visit:

The MSP500 list will be featured in the February 2017 issue of CRN and online at

For the official press release, click here.


Romance Scams

‘Stop Playing Games With My Heart’: Romance Scams Cause Highest Amount of Financial Loss in Online Scams

It begins with a simple message to your Facebook inbox – same interests, similar personality – love at first sight. Having to settle for a long distance relationship due to this mysterious admirer having to work out of the country, the pace of the relationship is a lot quicker than expected. Nonetheless, the undivided attention and desire to be together convinces the “wooed’ that this individual is certainly the significant other they have always been waiting for. Little do they know, they are one of the 15,000 victims of romance scams, aka confidence fraud.

2016 Statistics
In 2016, The FBI’s Internet Crime Complaint Center (IC3) had nearly 2,500 more complaints from the preceding year categorized as a romance scam, totaling 15,000 complaints with losses exceeding $230 million. This category now results in the highest amount of financial loss to victims than any other online crime. The largest volume of victims this past year were in the states of California, Texas, Florida, New York, and Pennsylvania, with 1,000 victims from Texas reporting more than $16 million in losses. With numbers in victims and losses escalating, knowing the signs of a romance scam must become basic Social Media 101.

The Scammer’s Profile
Individuals who have not yet experienced some form of “catfishing” (when an individual lures a user(s) into a relationship under a false identity via social media) may wonder how so many individuals fall victim to this scam. After understanding these scammers’ systematic approach to gaining these users’ trust, individuals begin to realize the scope of deception that is possible due to the World Wide Web.

The FBI profiles these predators as individuals who:

  • Portray themselves as “average-looking people”
  • Establish a relationship then propose marriage in a rushed-manner
  • Tend to work in the building and construction industry causing them to be out of the country
  • Make plans to meet in person, without ever following through due to their “work engagements”
  • Suddenly need money for a medical emergency or unexpected legal fees, with promise to quickly repay the loan

Unfortunately these scammers will use the trust they have gained and the information they collect on their victim’s personality and habits to convince them to send the requested money. Using everything from religion to personal weaknesses, these predators will stoop to any measure to convince their victim the necessity of the loan.



Precautions to Take
The criminals behind these romance scams invest hours into fully understanding their victim to increase the chances that they will successfully receive the funds. Many victims have a detailed profile on them and are included on “sucker lists” to other scammers if they have sent out funds in the past.

It is important to be cautious of what you post online. It is these detailed comments about life that the scammers use to take advantage of their victims. But of course, even the most reputable social media websites are vulnerable to these attacks. If you do happen to form a romantic relationship online, take the following precautions:

  • Research the individual: do an image search to see if their pictures have been used before or see if there are any pages that can confirm their information
  • Be wary of sending sensitive content/information to the individual as it could be used as blackmail
  • If a few months have passed and in-person meetings keep getting cancelled, this is a major sign of a romance scam
  • Try to keep all modes of communication on the social media platform – the scammers usually try and move the conversation “offline” and even isolate you from family and friends
  • Do not send money to individuals you do not know – if they are truly here for you, they will understand
  • Take it slow – long-lasting relationships do not have a time-limit

Don’t let strangers play with your heart. Know the signs of a Romance Scam and protect the life you have worked hard for. Learn more about Email and Spam Protection to further detect phishing scams.



I’ve Got my Eyes On You: How to Protect Your Business From Ransomware

In an era where technology is constantly progressing, users face the difficulty of keeping up with the various trends.  From virtual reality glasses to game-changing Uber; individuals are sure to find a topic of interest.  This is exactly what happened in 2016, when numerous users not only found interest in ransomware, but profited $1 billion through this illicit act.

What is ransomware?  It is a form of malicious software that restricts access to data stored on computer systems and the criminals implementing the attack can use threat of exploitation or impeding the administration of a business in exchange for a ransom.  The use of ransomware isn’t necessarily new, but the reason it presents a threat more than ever to companies is due to the fact that it is now a service for other illegitimate users.

Referred to as Ransomware-as-a-Service (RaaS), by IT World’s Ryan Francis, criminals are now offering services that provide unique variations of ransomware for purchase by users.  Many IT professionals are becoming concerned.  With the large potential profit to be gained through these services, the criminals behind ransomware are constantly developing the software to break through anti-viruses.  The concern is for good reason.  An intensive study conducted by discovered that a staggering 38% of companies were successfully compromised by ransomware, almost a 100% increase from the 20% in 2014.  Nearly half of the individuals who partook in the survey stated that “they would be forced to pay the ransom”.

So what can you do to be proactive?  61% of those surveyed deemed email attachments as the biggest exposure to ransomware.  89% of IT professionals agree that Security Awareness Training by end-users is one of the best proactive solutions to deterring ransomware, with backup of computer systems following at 83%.  Security Awareness Training is encouraged because software that can detect ransomware is not always efficient due to the rapidly evolving developments to the software, and therefore, may or may not intervene the hack.  Unfortunately, this does not guarantee that subjection to the threat will not occur, which is why a backup for your computer systems is suggested as well.

We implement both of these measures at Nerds Support, Inc. by providing our clients with Security Awareness Training, through, and generate offsite backups to their systems.  This way, in case there were to be an intrusion, we are able to access our clients’ data via the offsite location and reinstate regular business functions, while our IT experts work diligently to remove the ransomware.

In a world of rapidly-progressing technology, threats will unfortunately follow the trend.  Nonetheless, this should not discourage companies from taking advantage of new technological advances that can headway their growth.  By staying up-to-date with potential security breaches and educating employees on proactive measures, businesses can enjoy the conveniences of our technology-driven world.

If you have a concern or want to make sure your company has implemented effective measures against ransomware, contact us for a Security Network audit at 305.551.2009.


Valentine’s Day Phishing Scams, Romantics Beware

Scam of the Week: Valentine’s Day Phishing Attacks

It is the time of year when cupids and love bugs set out to spread love in the air.  Unfortunately, heartless con artists prey on individuals looking for love through social engineering tactics.  Disguised as a friendly gift, or even as an alluring woo, phishing scams deceive unknowing romantics more and more every year.

How?  By using poetry, flowers, and other gifts , scammers take advantage of their victims by attracting them via email or trolling social media sites and chat rooms.  There is a whole industry with planned criminal campaigns that focus on days like today!

There are many ways they aim to entice you.  One way is through emails that include a gift/gift purchase deal, but when you click the provided link, malware will release onto your servers — your valuable data now exposed.  Another prominent method is a notification of a gift basket delivery where a small credit card fee for the delivery of alcohol is required.  Once you input your information, the scammers are able run up charges.

We suggest the following… DO NOT TRUST:

  • Emails or ads from online florists or other gift retailers until you are sure they are valid
  • Online greeting cards, particularly if it does not indicate the sender
  • Special deliveries, there is no special charge for alcohol so there should never be a need to pull out your credit card
  • Anyone who indicates he/she is in love with you and wants to communicate immediately via email outside of the dating site, claiming to work abroad, asking for your address, or has poor grammar is a huge indication of a scammer (many romance scams originate in Eastern Europe)

Valentine’s Day is a wonderful opportunity to show your loved ones how special they are to you.  If you are a little late and still looking to send a gift to that special someone, or simply notice a gift notification from a ‘secret admirer’, the old rule still applies…

THINK before you CLICK


Happy Valentine’s Day From Your Partners in IT

Nerds Support, Inc.



Announcing Our Exclusive Magaya Partnership


We’re pleased to announce that Magaya has chosen us as one of their exclusive authorized partners, integrating our technology into their core software.

Magaya is one of the Supply Chain and Logistics industry Software’s Providers Leaders.

Our services are now being offered directly to their entire user base (thousands of companies in more than 40 countries ) and are available as of right now.

At Nerds Support, Our teams have spent the past 12 years working with Freight Forwarders all over South Florida and South America.

We have been helping them Minimize IT expenses, Maximize Profits in addition to Reducing Delivery Time and Costs.

Integrating Magaya Software to our Supply Chain and Logistics Focused IT Solutions makes Nerds Support the perfect answer for your IT needs.

Contact us for more information.