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a man using the cloud on his tablet

How To Help Your IT Department with Managed IT Services

If you’re looking to grow your business, you should consider managed IT services in Miami. Managed IT Service Providers help improve business’s operations by reducing costs and providing superior technology solutions. Here are a few ways an MSP can help you achieve your business goals.

You can take a look at 10 examples of cloud computing on our blog.

Hybrid Cloud Solutions Increase in Popularity

It’s no secret that Nerds Support’s Miami cloud solutions is increasing demand day-by-day. A lot of companies are turning to the hybrid cloud. Organizations need to learn about hybrid cloud to grow. But hiring an MSP can help them.

Experts expect  the hybrid cloud market to grow from $44.6 billion in 2018 to $97.6 billion by 2023.

The hybrid cloud market was valued by Markets and Markets at $45.70 billion in 2019. Furthermore, hybrid cloud is expected to reach $128.01 billion by 2025.

These numbers indicate that Hybrid cloud systems are growing in popularity and use. Therefore, it’s not a surprise that 94 percent of enterprises use cloud systems. This is according to Right Scale annual state of the cloud report.

More and More Businesses Embrace Multiple Cloud Applications

In addition to using the hybrid cloud, companies are using more cloud applications like Citrix & Vmware. So, it becomes important for organizations to integrate all of these different solutions. An MSP can provide integrated solutions so that companies have a smooth workflow.

Sticking to one type of cloud solution might resolve some issue but create others. Both public and private cloud solutions have benefits and drawbacks.

Pros of Public Cloud

  • Based on a pay-as-you-go model. Lower upfront costs.
  • Large enough to meet the needs of a majority of organizations
  • Massive network of servers which protects the system from failure.
  • Servers are physically housed in a secure, offsite data center
  • Large public Cloud providers like Amazon Web Services and Comcast Business Cloud have enterprise level infrastructure and top grade security.
  • Scalable on-demand resources and applications

Cons of Public Cloud

  • Options are limited if a company requires more customized solutions.
  • The public nature of cloud puts your data at risk. A hacker targeting the public cloud vendor could expose your data even if the hacker was not targeting you specifically.
  • Public cloud may be a one-size-fits-most, and has limited flexibility in configuration and security.
  • Public cloud is not ideal for companies who use sensitive data or is subject to compliance regulations.
  • Data centers might be located overseas where specific regulations don’t apply or compliance standards differ.

The Pros of Private Cloud

  • Hosting and infrastructure are not shared by customers, providing a higher level of control, security and customization.
  • Server can be stored onsite or offsite
  • Capable of delivering different service models
  • Strong security features make it ideal for companies who operate using private data.
  • Can adhere to strict compliance standards
  • Has more flexibility and controls
  • Cost could decrease over time
  • Lower security risk. Private clouds are not as targeted as larger public cloud vendors.
  • Higher scalability than public cloud.

Cons of Private Cloud:

  • Remote access of a private cloud could create security risks
  • More expensive up-front costs than public.
  • Private clouds might require hardware that you will have to own and maintain.
  • Security, in many cases, is up to the user

The Pros and Cons of Hybrid Cloud

Hybrid cloud harnesses the capabilities of both public and private clouds. Hybrid clouds offer more customized options than public cloud by giving companies the option to choose decide where to place your IT applications.

Pros of Hybrid Cloud:

  • Flexibility and scalability depending on individual application needs within the company.  For example: interacting with clients on the public cloud, but keeping their data secure on a private network.
  • Scalability and flexibility is determined by the needs of the company
  • Higher level of security than a public cloud alone
  • Can choose what aspects of IT will be private and which will be public.
  •  Integrates benefits of both private and public cloud solutions

Cons of Hybrid Cloud:

  • Keeping track of multiple different platforms and vendors
  • If you’re using multiple platforms and vendors it it could get overwhelming to track.
  • Using both public and private clouds may require more complex IT management that could equate to higher overall costs
  • Using a combination of public and private clouds could require advanced IT support and management that will raise costs

Fortunately, many of the drawbacks associated with hybrid clouds are resolved through managed it services. A managed IT services company like Nerds Support offers co-managed IT. That means we provide the business with supplementary IT department capable of handling the transition. Not only that, but we also provide the hardware necessary for a successful cloud migration.

Moving Enterprise Applications to the Public Cloud or Private Cloud

Cloud migration, for those of you who don’t know, is the act of moving business operations into the cloud. It is more a digital move than a physical one but it is at least partly physical. Cloud migration involves moving applications, data, IT processes, and data to the data center or centers.

Enterprise applications are located in the private cloud to maintain the security of an organization. But more and more organizations come to know that cloud is actually the more secure solution. So, companies are moving enterprise applications to the cloud. An MSP, like Nerds Support can help you move your enterprise applications to the public cloud safely.

Optimizing IT Cloud Strategies

As more and more companies are using the cloud, it becomes important to optimize and refine services and reduce expenses. As companies know the benefits of cloud solutions, they are looking to improve on the costs related to cloud. MSPs can assess the status of an organization’s cloud infrastructure. They can provide an all-in-one solution at an affordable cost.

Well, MSP service is not just about growing your business. It’s about achieving meaning growth. Let’s build a stronger foundation for the future with reliable managed services.

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Be careful with social engineering scams that install malware

Reduce Malware Infections in 7 Steps

7 IT Solutions To Reduce the Risk Of Malware Infections

Friday, June 26 2020 The University of California at San Francisco School of Medicine paid over $1 million to regain access to data after hackers encrypted it with malware.

Situations like this happen all the time. Unfortunately, businesses and institutions across the world have failed to properly prepare for cyberattacks. In many cases it’s a matter of outdated infrastructure and insufficient funding. In other cases, it’s neglect or improper training.

Because of the fact that if your system is infected, you likely won’t be getting your files back unless you pay the ransom, you likely don’t want this to infect your work systems. One of the ways to limit the possibility of this is to educate your employees on how to minimize the chances their systems will be infected. Here are seven practical IT solutions to reduce the risk of malware infections.

1) Watch out For Vulnerabilities

Cyber attackers are using all kinds of technology to exploit networks and systems. One piece of malicious tech they use are exploit kits. Exploit kit, also exploit packs, are programs used to deliver malware to a vulnerable network.

What do I mean by vulnerable? A vulnerability in software is a mistake, or error, in the code. The hacker manipulates the user into visiting a malicious website and if any errors exist in the code of the system, the exploit can be implemented.

Furthermore, exploit kits function in the background making it difficult to determine when you’re experiencing an attack.

Update your operating system, browsers, and plugins. If there’s an update to your computer waiting on queue, don’t let it linger.  Additionally, updates to operating systems, browsers, and plugins are often released to patch any security vulnerabilities discovered.

You can protect yourself from these types of attacks by avoiding links and remembering to update your software. Many of us have the nasty habit of putting off systems updates. The little icon in the corner that reminds us of a new update is often seen as a bother. However, consider the alternative.

These systems updates fix any security vulnerabilities the developers and programmers uncover. There is actually a type of vulnerability called a Zero-Day vulnerability and it happens when hackers exploit undiscovered or unintended vulnerabilities. The malware is actually called zero-day exploits.

This applies to mobile phones as well. Software updates on your phone are meant to strengthen the software and patch any flaws the programmers missed when releasing the software. Software is constantly improving because code is constantly improving.

This explanation in many ways oversimplifies the process but it works for our purposes.

2) Remove Software and Files From your Systems You aren’t using

We’ve all heard of spring cleaning. We look through all the things we have and toss out what we don’t use. If we let things accumulate they create clutter and can create big problems. Well, the same thing applies to software on your devices.

You have to periodically look through all the software on your devices and determine which ones are outdated and which ones are worth keeping. For example, Microsoft no longer releases software updates for Windows 7 and Windows XP. Furthermore, using these applications without support or patch updates puts you in a position to get hacked.

How old are the applications you use? When did you last update them?

Do your homework and find out or someone else will.

3) Be aware of Social Engineering

Cybercriminals spread malware into your systems through social engineering tactics like phishing. There are older, less commons ways too that are worth going over. In some cases, a hacker will place an unlabeled USB in a public place or an office. The idea is that an unsuspecting victim will pick it up, consider it harmless and claim it as their own. This is also a form of social engineering because it still manipulates users into executing a certain action.

There are anti phishing tools you can use like Retruster that protect against fraudulent emails, phishing and ransomware. There are also many plug ins available for free that help users identify malicious links by creating a “safe to click” marker on them.

4) Inspect your Inbox Like Your business depended on it: Because it does.

Understand that the biggest vulnerability your business has walks on two feet. It doesn’t matter how many tools, tips and software updates you have if you fall for a social engineering scam. And it doesn’t just happen to small companies either.

Facebook and Google put together were victim to a payment scam of over $100 million. Between 2013 and 2015 a Lithuanian hacker managed to send each company fake invoices while pretending to be an Asian manufacturer they were in business with.

This is an example of Vishing, a.k.a. voice phishing. Leading to the next point:

5) Always Verify credentials with Cold Callers

Vishing is a bit more difficult to pull off on companies. However, when done correctly it can generate a huge amount of profit for the scammer like I mentioned with Facebook and Google.

Depending on the company you might get a call from someone pretending to be Microsoft. In other cases it’ll be a vendor or a bank checking in. It’s difficult to say in what form these scams will come because the scammers tailor them specifically for a business.

In the case of Facebook and Google, for example, the scammers had to know they two companies were working with that specific vendor.

For your company it will be different according to your specific circumstances. If it isn’t believable then the victim won’t fall for it.

6) Make sure You have a Secure Connection

Whether you’re working in the office or remotely, you need to ensure your connection is secure. If you’re working from home, perhaps you’ll need a VPN to protect your Wi-Fi connection. Additionally, when you’re browsing on the web make sure the website is secure.

7) Use strong passwords with Multi-layer authentication

A large percentage of people reuse the same passwords for the personal and professional logins. It’s time to change that habit. Companies like Google and Apple created password generators that create strong, complex passwords. However, don’t leave it up to google.

If your business doesn’t use multi-layer authentication for access to important documents, files or websites, you’re living in the past. Nerds Support uses multi factor password authentication to ensure whoever is logging in can only do so if they are the right person.

Our systems require a mobile phone confirmation, email confirmation and password confirmation in order to provide access to our systems. That way, if a device gets stolen or a hacker gains access to a password, neither will be enough to access files alone.

Conclusion

Malware attacks are growing. Now that businesses are moving towards remote work, protecting against these types of attacks are more important than ever. Cyber security is not just about the technologies that protect your important data. It’s also about what you are doing to protect your business. It is the first and the last line of defense.

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Two business employees strategize their IT plan

Three Things Your Miami IT Strategy Needs to Succeed Now

Cyberattacks are among the biggest concerns in today’s world. A Varonis study reveals 62 percent of small businesses experience a cyberattack in 2018. However, this problem doesn’t simply affect small business.

The following companies were affected by cyberattacks in 2017

  • Whole Foods
  • Equifax
  • Deloitte
  • Yahoo

This doesn’t even begin to talk about other major breaches in cyber security. But nonetheless, the message is clear: cybercrime is at an all-time high and it shows no signs of slowing down.

Our Business IT Support team at Nerds Support is making it their resolution to keep providing their clients with the best IT services in Miami and to give prospective clients a new IT Strategy, designed to make their businesses efficient.

If you are looking to plan an IT strategy for your business, then the following three components are key to making your business safer.

1. Miami Data Backups:

Ransomware ignited a new fear within business owners. For months, business owners without an IT strategy imagined what they would do if their company was under a ransomware attack.

  • Should they pay the fine and hope the hacker would return the files?
  • Should they find someone to help them?

They struggled to make a solid choice.

Nerds Supports clients, on the other hand, did not have to make such a choice. Not only did our 24/7 IT Support team carry extensive knowledge on how to take down such malware, but Nerds Support also conducts daily backups.

This means that at the end of the work day, Nerds Support always saves a copy of all your company data. That way, if something happens the next day, at least you still have the data from the previous work day. Having a data backup plan not only makes a company feel safer, but also guarantees their company safety.

2. Miami Cloud Security:

The 2020 Lockdown proved that working at a secure office location might not always be possible.

Many businesses across multiple industries were forced to continue operating remotely. Although technology has enabled successful transition to a remote work environment. That doesn’t mean your business is safe with any security system.

If you can’t guarantee that all the devices of your employees are secured with advanced security features like multifactor authentication, compliance review and network security checks then you are taking a big risk.

When our Managed IT team explains cloud solutions to our clients, we always drive the point that the cloud’s strongest advantage is the security that cloud solutions provides. Nerds Support’s data centers are heavily monitored and constantly scanned to make sure your company files stay safe.

Our Business IT Support team also makes sure your company files are secure, so you may work from any place, at any time, with complete ease. Our cloud ran efficiently with no problems in 2017 and it is just as ready to take on Cyber Security.

3. Business Continuity:

How many businesses shut down after a hurricane hits?

During 2017, South Florida hit a major setback with Hurricane Irma. Businesses were left in the dark for anywhere between days up to weeks, leaving Miami business owners anxious to get back to work. But at Nerds Support, all the company’s clients were able to continue running their business through the hurricane. This was because Nerds Support’s servers were running at 100% capacity before, during and after the hurricane. That meant that nothing happened to all of our clients’ company data and even if their workplace was inaccessible, employees could have just opened their laptops from other locations and resumed working.

If you cannot operate under these conditions you are risking your business. Companies like Twitter, Square and Facebook are committing to a fully remote business model. Other companies like Goldman Sachs are looking into partially remote operations. That is because the world is waking up to the tentative nature of a business that depends on an office space to function.

Look around at all the retail stores that close down after a natural disaster or the COVID-19 outbreak. All of the major outlets and shopping malls that depended on their physical store to generate profit. However, we don’t have to look at the retail industry to see the breakdown of the old model.

CPA firms have struggled to migrate to the cloud and, therefore, integrate themselves to a remote work environment.  Some firms that had adopted the cloud partially are limited.  As this article in the Journal of Accountancy points out, firms that successfully migrate to the cloud are safer, more secure, more efficient and more productive as a result.

Business continuity ensures your business survives through any unpredictable event.  You wouldn’t buy a house without doors. You shouldn’t have a business without a business continuity plan.

Conclusion:

If you want to have a business IT strategy for 2018, you need to make sure it includes the following:

  • Data Backups
  • Cloud Security
  • Business Continuity

As a business owner, it’s easy to understand why developing an IT strategy from scratch can be difficult. But Cyber security is going to be so important, that it will be irresponsible to not have an IT Strategy on hand. The good news is that with Nerds Support, developing an IT strategy is as simple as making a phone call or visiting a website. Nerds Support’s clients are some of the most secure businesses in South Florida and our Business IT Support team is ready for anything cyber threats have in store. Call us today to see how you can kick off your year with a customized IT strategy.

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Tips for a safe cyber monday

Practical Tips For Miami Cybersecurity This Cyber Monday

It’s that time of year again. A chill is in the air, pumpkin-spice-everything is on the menu, and your online newsfeed is peppered with Cyber Monday headlines.

Cyber Monday has become so embedded in our online shopping culture that many may not remember a time without it – yet it’s quite a contemporary holiday tradition.

As ubiquitous as its current presence, so too are its security warnings. For most of us, these warnings are mainstays of the modern online era. As a quick refresher:

  1. Use a unique password for each website, especially sensitive accounts.
  2. Enable two-step verification for sensitive websites and services.
  3. Check out as a guest whenever possible.
  4. Use a credit card instead of a debit card.
  5. Monitor your bank and credit card statements.
  6. Monitor your credit report – identities are more valuable than credit cards, and have no expiration date.

But this year, we want you to pay increased attention to security concerns that extend beyond the cyber shopping cart payment, and instead look at the risks you take from shopping online and how a good Miami business IT support team like Nerds Support can help you build a more secure business.

Hackers Will Benefit From Christmas

However, as connectivity grows, so do our risks. Every year, we are warned that our addresses, credit card information and more are vulnerable to hackers than any day of the year. In a world that has seen cyber attacks from Equifax to Whole Foods to even a popular black Friday retailer, 2017’s Hoiday shopping season is no exception. Having such personal information can pose a physical threat, as well as facilitate identity theft (and with children, identity theft may not be discovered for years).

Employees Are Shopping More Than They are Working:

Cyber Monday is known as one of the three busiest shopping days for the retail industry. It is said that for every 20 people, 1 person will call in sick to work so that they may shop for Cyber Monday. In fact, in 2017, 64% of workers will shop on their lunch break and 43% of workers will shop if they find themselves with nothing to do. While some companies agree that efforts to keep employees from shopping online would be pointless, it should concern business owners that 55% of employees do not know emergency technology procedures. If a hacker were to break into your files, having access to employee’s personal credit card info would pose as a big cybersecurity problem for not only the individual, but also the company. With Nerds Support, our IT support Miami team believes having a good business protection plan is essential to any business. So whether your employees fight or give into the temptation to shop, you can bet the Nerds Support will always have your most important data available and keep your company safe from hackers.

Contact us to learn more about our Miami Cybersecurity services and how to stay Cyber Safe online.
a programmer using Nerds Support cloud to work

Three Essential Tools For IT Support Miami

In order for a company to grow, it needs to try and expand as much as it can. But to do that, you would need to have the right IT Support Miami services. You also need the reliable software that will help your business become more productive. In fact, each business should consider harnessing the power of software right away. These technologies are fast, efficient and can bring in tremendous benefits!

What tools are essential for your company?

Usually, it all comes down to the industry you are working in. Some industries rely a lot on cloud tools, others just use a single software tool, but there are companies that harness the power of both paid and free tools to complete their tasks. However, things are different when it comes to support solutions. Doing IT support does come with its own set of challenges, but if you need this type of service, there are a few important services that you have to take into consideration. These include VMware, Citrix and office 365.

Nerds Support can help you gain access to all of these amazing software tools in no time. Not only that, but we provide you with a great, creative way to integrate these tools into your business process. This way, you can solve any type of support problem in no time, and the results can be outstanding.

VMware Support

VMware is a very important business specialized in modernizing data centers, offering modern and high-quality apps that help bring in front unique new ways to boost the security of your business.

What makes VMware great is the fact that it can help you protect your company’s files very fast. When the Wi-Fi vulnerabilities, more commonly known as the KRack attacks, were bought to light, VMware were one of the few software that was completely unaffected by these attacks. The primary benefit of this company, in particular, is its unique virtualization system that allows you to easily prevent any potential problems that may appear within your business and the results can be more than impressive in the end because of that.

Plus, with help from the best IT Support Miami services, you can eliminate any security issues that may appear. Another great thing is that VMware offers distinct solutions for any industry, such as manufacturing, retail, communications, government, finances, manufacturing and so on. That makes it extremely efficient and one of the best ways to integrate file security and business security ideas within your business!

The solutions offered by IT Support Miami are great for desktop and app virtualization.  You can also get enterprise mobility management tools, internet of things features, and network functions virtualization. It also includes cloud management platforms and many other great features as well.

Why would you use this type of support tool? Not only does it help you adequately protect your business, but the return on investment is very good. Nothing will be able to access your crucial business data, and the fact that you can keep your company files secure is amazing in its own right.

Citrix support

If you want to use some of the best IT Support Miami tools, then you want to opt for Citrix for sure. Citrix is a tool that allows clients the ability to work from any place, any desired device and at any given time. All the tasks and information that you have on your current screen is automatically transferred to the new device that you plan on using. There’s no need for transfers or anything like that which would normally require manual input.

With Citrix, everything is done manually. However, the results are among some of the best that you can find out there. It’s one of the best ways you can further expand your productivity without a lot of hassle. And yes, the best part about using these tools is that you can feel free to modify their benefits as you want. It’s outstanding, easy to take into consideration and the value on its own is astonishing for sure.

Used properly, the Citrix support tools allow us to identify any issues and then we can solve them for you by taking control over your device and rectifying the mistake. The process is fast, easy and it delivers exactly what you may need in no time.

Citrix manages to make your life easier, thanks to the dedicated application virtualization and software tools. They also do this while handling all the necessary programming and processing in the background. It really is one of the best and most powerful security tools on the market. You will surely appreciate its unique and distinct approach that you can find at this time.

Office 365 Miami

Office 365 Miami is one of the best tools that can help you manage your business, but at the same time, it can also provide you with a great way to complete a wide array of day to day tasks within your company. It is an interesting and distinct approach. At the same time, it does bring in front a delightful new way to upgrade your business.

Office 365 Miami is a very good solution for any type of business. This is because it can be used online, it has a minimal impact on consumer resources, and the results that you can get are second to none. Plus, you can easily obtain access to the latest features this way, including new Office products.

Why should you hire the best IT Support Miami services from Nerds Support?

Nerds Support can easily integrate all of these support software options within your business. We also created a unique way to boost your company’s approach, taking it to the next level. We offer managed services, cloud services, VoIP, email protection, hosted solutions, technology consulting and many other features. If you always wanted to improve the way you deal with IT issues, then using the best IT Support Miami solutions is by far the best idea you can have.

Don’t hesitate and get in touch with our team to access all of these great IT support solutions and many other great features. Work with us, and you will get access to incredible pricing, high-quality services, and incredible benefits, all added in a single package. Give this a shot, and you will not regret it! To set up a free consultation with Nerds Support, you can call 305-551-2009 or you can fill out a contact form here.