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5 Mistakes Managers Make with Remote Employees

Despite the many benefits remote employees bring to a business, they can also bring about many challenges to traditional managerial methods. No longer is it possible to greet employees in person or see to it that they’re doing their work.

Supervising remote employees requires a new approach—one that is only possible through technology. But in order to understand how technology can best serve you in managing your employees, it’s important to know where you’re falling short. Here are five of the most common mistakes managers are making right now.

Forgetting About an Employee’s Role

Without the ability to see every employee in front of you, it’s hard to account for how each individual impacts your team. In addition, in a remote setting, communication outside of mandatory meetings is often left to a standstill.

This makes it easy for employees to become disengaged, both in the work that they do and in their relationships with others. To prevent this, try to hold regular meetings with your remote workers using whatever communication system your company typically employs for client meetings or consider overhauling your communication strategy by integrating affordable, internet-based tools like VoIP (voice over internet protocol).

Whether calls consist of conversations relating to their involvement on a project or if they serve as a brief call to shoot the breeze and establish greater comradery between teams, these types of check-ins can help your workers feel like they’re a part of something larger.

Giving an Employee Too Much or Too Little Work

When workers are remote, it’s difficult to know if they are able to handle the work they’re being assigned, or if they have room in their schedules for more. Maximizing the productivity of your remote workforce while distributing an achievable workload starts with consistent communication.

This accentuates the need to set up some form of regular meetings with teams or individuals, during which time teams can report on the status of projects and more or less work can be assigned accordingly. Managers should also note when parts of projects can be automated.

Although it’s no one-size-fits-all solution, tools like robotic process automation (RPA) can be programmed to work with just about any existing software your company is already using and automate tasks that don’t require a lot of variation. While it may require a few additional steps, taking measures to align your team will help make sure they’re able to function at full capacity, no matter where they are.

Not Using Webcams

Employees like to be recognized, not just for their accomplishments, but also as individuals. When meetings are limited to conference calls, it’s difficult to read expressions and emotions that we would normally pick up on if the meeting had been in person.

Although remote workers might think their working arrangement sounds like a great opportunity to work from the comfort of their beds, this lack of face-time among colleagues results in a loss of teamwide engagement and familiarity—potentially impacting the quality of their work and extent of communication.

For example, Nerds Support uses secure web conferencing to communicate with all of its team members. By insisting teams use webcams, you are not only helping to reduce the chances of this, but also making sure they are just as presentable and work-ready as they would be in the office.

Not Nurturing Their Professional Development

Just because workers are working comfortably remotely, doesn’t mean they don’t share the same aspirations as your other workers. In fact, 75 percent of remote workers say they need more work-related training to further their professional growth.

The good news? Most of the training remote workers need can be done online. Many video conferencing applications grant mentors and remote workers valuable face-to-face time as well as the ability to share screens that can make instructional meetings easier to follow along.

When “off of the air,” remote employees can continue working via any cloud-based applications. Their work can later be reviewed, shared, or presented from any location. When technologies like these are used conjointly, the result is a happy remote workforce that has a greater potential to remain at your company while climbing the corporate ladder.

Not Seeing Them as Human

Remote employees are living, breathing, and hardworking individuals who happen to be located somewhere else. What this means is that attention to their thoughts and feelings should not be ignored.

Forgetting to invite them to important meetings or let their voices be heard is no different than it would be in any other setting. However, since emotions aren’t as easily felt over the phone or during video conferences, managers need to make more of a conscious effort to ensure every individual is given a chance to speak or provide input.

Even a brief pause every now and then to ask a group if they have any questions or matters they’d like to discuss can be the difference remote workers need to be and feel impactful.

 

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Workplace remote work.

Workplace: What You Should Know

Software-as-a-service companies are more and more common these days. With many industries seeing the benefits of SaaS, there is growing interest in these types of services. However, finding the right service is the key. Of all hosted services, Workplace_ is among the best.

Workplace promotes remote team collaboration and improves employee productivity for your company. A cleaner, user-friendly interface allows you and your co-workers to find, access and share files, websites and apps easier than ever before.

What’s more, Workplace’s key upgrades assure its users better security and regulatory compliance, as well as make the platform a tool for remote workers and organizations who care about keeping their data safe.

So, what are the main changes that will transform your Workplace_? 

Makeover of the Workplace Web App in Windows and Mac

On Windows, you are able to resize the app as big as you wish, even entering full-screen mode in your computer. You could also minimize it as small as you want so it doesn’t take the entire screen if you’re working with multiple applications or browser windows.

On Mac, Workplace works perfectly with the OS version, Mojave. Upgrades were installed, fixing an issue that previously affected users: the inability to see some virtual graphics products. Developers working on improving this app went above and beyond not only fixing what users weren’t able to see or the app wasn’t able to display, but also enabling Workplace to function on multiple monitors.

Pin Any File or Folder to Your Launch Page

Workplace has a feature that allows users to “star” websites, applications, folders and files that you can open directly from the Launch page with just a simple click.

Workplace’s Feature: Websites

You are able to see all the websites you visit and work with on a daily basis in a section dedicated specially for that! You can “star” (or pin) a website to your Launch page and see the Websites section there, or you can visit the sidebar menu on the left to see all of your featured and frequently visited sites.

Also, you can save websites with or without including login credentials and set up your username and password without depending on a company manager to do so. And let’s not forget about the feature that allows you to share bookmarks and websites with your colleagues, increasing collaboration and team productivity levels.

Find All Your Hosted Apps in One Place

Talking about simplifying workflows and increasing productivity, Workplace gives Citrix (“hosted”) applications their very own section. Click on “Hosted Apps” on the app sidebar and you will find all your hosted applications, or “star” the apps you use the most appear in your Launch page for quick and easy access.

See If You Have Compliance Issues

All apps in the Workplace desktop platform have a feature that perfectly aligns with the company’s mission of keeping our customers’ data safe and improving security compliance. “Compliance Status”, the latest feature on Workplace, is implemented on both Windows and Mac machines. It checks your devices to see how your compliance level compares to the industry’s best practices.

What’s more, if you have compliance issues, recommendations will be made to fix the problem and get you to 100% compliance.

Run your Firm from the Cloud

Workplace provides a comprehensive solution that combines cybersecurity and compliance needs. The all-in-one, cloud based platform delivers and intuitive experience that reduces risk of data leakage.

You can protect your firm’s most important data by ensuring that all applications run only from this unified cloud environment. There is also improved continuity and disaster recovery features so your operation stays fully functional through any event.

Multi-Factor Authentication Keeps Your Firm Secure

Workplace also reduces the risk associated with logins and passwords. Employees access customized applications with one-click access. It also comes with multi-factor authentication that conforms to NIST (National Institute of Standards and Technology) guidelines.

Furthermore,  Multi-Factor Authentication enforces authentication methods required by regulation.  These methods are supported by both iOS and Android as well so employees can use them, regardless of device.

 

For more information on the cloud, cybersecurity and more, visit our website.

 

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The cloud connects you to your team and devices

What’s Better: Google Cloud or Nerds Support Cloud ?

These days, cloud services have become more than a corporate luxury, it has become a necessity for every business. Commercial clouds, like Google Cloud, seem like a great way to run your business. But once you do the research, you might find that having cloud computing, mixed with a great IT consulting team can increase your business productivity and help you grow in the long run. Our Miami IT Service Providers have listed key differences between running your business on Google Cloud and running your business with a reliable IT consulting team.

 

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Hosted Solutions

To have hosted exchange services in Miami means to have support with software systems and application support. Nerds Support offers Hosted Solutions for just about any business application you need to have a full-functioning business. As a proud partner of Microsoft, our cloud services include Office 365 for your business’ fundamental needs. We also include other great services, like Quickbooks hosting and even Adobe, to help your business become more efficient.  Hosting solutions are not included with Google Cloud. This means you will have to pay an additional charge for Google’s email option, G-Suite. Eventually, you will have to pay more money to have space saved in Google Drive. Contrary to popular belief, Google Drive and Google Cloud are two separate things. Google Drive carries all the tools needed to keep a business organized. However, after filling up the free space, you must begin paying for Google Drive for space. Google does not keep all its business applications in one place, so organization can be difficult, especially for a business.

Client Support

Did you know that when you purchase cloud services from Google, some plans will have you wait up to four business hours to receive support for a critical issue? That means that if your business network is down at 3pm, your business might as well just close for the entire day, because according to Google’s 9-5 business hour wait, the earliest time you might receive help will be at 11am, the next business day. If you choose not to wait, then you may attempt to figure out the solution to your issue by yourself. As a business owner, you know that finding a solution can cause downtime, which is bad for business. But waiting for support to help you can cause a complete business shut down, which is worse for business. When faced with a critical issue that can slow down your business, Nerds Support’s IT help desk is a 24/7 immediate IT support service that will always answer your call and have your business issues handled within the hour. When you hire an IT services team, you get professionals that are committed to keeping your business running. Having Managed IT services in Miami means that your business will always have the help and support that builds successful, long-lasting businesses.

Data Recovery

Data Recovery is undisputedly one of the most important factors to look for when looking for an IT consulting team. As the term implies, data recovery is a service that saves a backup copy of your data. So if some type of disaster happens, you will have another copy of your information so you can keep working. Our IT support experts backup your company’s data at a recommended rate of once a day. Should your business be caught in a horrible situation where your company information becomes lost, you can count on Nerds Support to have backups your systems and data in multiple locations so that your business can get up and running again as soon as possible. When you run your business through Google Cloud, you don’t get the constant monitoring that an IT services team provides. Rather, you would have to do the data backup yourself. Your only guidance would be a webpage with directions that you could only hope you would do right. If you do not follow those instructions carefully, you could end up losing all of your business information. Losing all your data would known as a business owner’s worst nightmare. At Nerds Support, we understand that these things can be nerve wracking and our Miami-based IT experts are well-versed in small things like backing up data and files, so you would not have to worry about completing that task.

Finding Cloud Services in Miami

When you start out on business, you are most likely one person, or a team of people, with one idea. You may still be looking for a solid marketing plan and you might not have a clear execution in place. For that moment of time, keeping your business in Google Cloud seems like a great idea. However, as your business grows, so will your ambitions and your business model will mature with your business. When that time comes, your business is ready to seek out an IT service provider. With IT consulting by your side, your business will have everything it needs in order to become efficient and successful. From Data protection to Hosting Solutions, if you are looking to build a better business by gaining an experienced, reliable IT support team in Miami, FL, then call Nerds Support today at 305-551-2009 or simply fill out a contact form here.

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Miami Cloud Solutions Assessment For Business Owners

Get Your Free Report Today

Before Migrating Your IT to the Cloud, Be Sure to Read These Five Important Facts First!

With so many cloud computing solutions out there, how do you know which one is right for your business, and when the right time to make the switch is? This absolutely free report will give you the insight and information you need to make the right decision about migrating your business technology to the cloud, so you don’t end up spending time and money on a solution that’s not right for your unique needs.

Find out the answers to these common questions and more:

  • What exactly is cloud computing, and how can it save my business money over my current server-based network?
  • What are my choices when it comes to cloud computing, and which solution is right for me?
  • How much money can I expect to save by switching to the cloud?
  • What are the most important questions I should ask my computer technician before getting started?
  • What are the critical facts I should know about data hosting and the security of sensitive information?
  • What’s in the fine print when it comes to migrating my technology to the cloud?

Testimonial

testimonial“Working with Nerds Support and Scott has been fantastic! With their proactive approach to IT we rarely have network or PC problems. Any little problem is fixed immediately and this keeps productivity high. Any organization, no matter how many work stations, will benefit greatly from Nerds Support services.”

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How Cloud Solutions Can Help Grow Your Startup in 2019

Startups might begin small, but when successful, they evolve. And in this century, it’s necessary to scale technology as business operations and processes get more complex, staff grows and clients demand more.

But choosing the right tech solution for your business at such an early stage can be a challenge as you can’t tell the future and there’s no way to know with certainty the many ways your company will change over time.
Ideally, you’ll want a technology platform that grows with you and adapts to your business’ needs as it expands and transforms. And your worst fear as an entrepreneur might be that you’ll need to spend thousands of dollars in tech that can give you an edge over the competition.

Still, in 2019 you won’t need the budget of a big corporation to take your business to the next level. You just need the right tools to build your empire’s foundation. And in this day and age, all of these tools can be found in the cloud.

Here’s how cloud computing services can help propel your business to newer and higher levels.

Working Remotely from Anywhere

Cloud computing is an all-encompassing, powerful solution that provides flexibility to its users and increased productivity for businesses. Most companies have migrated some or all of their in-house technology to a cloud environment and have reduced operational costs, gotten a better return on their IT investment and can now work from anywhere in the world.

Cloud computing makes collaboration among employees not only possible, but efficient. It’s estimated that over 3.7 million employees work from home at least half of the time. This means working from home is fast becoming a common practice. For a start-up, saving money on the overhead costs is a critical financial benefit. Working from the cloud provides the necessary cloud infrastructure for startups to support a flexible, collaborative and productive work space that is independent of a physical location.

But with that ability, comes the need of having to be extra careful when we access our company’s virtual workplace or web platforms. A cloud-managed wireless access point allows you to keep track of what your employees do while using the cloud-based workplace. You can see what apps they use, the documents they work on, among other things that will allow you to be a more effective manager.

Monitoring your employees’ use of company software and platforms is important for security reasons, as it’s possible one of them connects via a compromised single access point and enable hackers to see confidential data.

Minimal IT Infrastructure Upkeep

Simplifying doesn’t mean the same as downsizing. With the cloud, scalability and growth come faster because you don’t need to maintain your own servers and can opt for managed services that will make your life easier.

This means that all of your critical business applications and servers will be hosted in an offsite data center, your infrastructure will be monitored by expert IT technicians, and you can return your focus to managing your business instead of wasting time worrying about maintaining your IT infrastructure.

Better Security and Compliance

If your business uses email to communicate or is based on the web, you are at risk for online threats. From viruses and malware, to spam and phishing attacks, to Man in the Middle and DDoS attacks, there’s a plethora of things hackers can do that can do serious damage to your company.

Top 5 Biggest Company Data Breaches

And while you think you’re safe using unprotected systems and networks, your email system or business website are probably not as secure as you think. Managed IT services in the cloud can reduce your risks for online threats and ensure data compliance.

Talking about compliance, if you are a government or healthcare industry contractor, you’ll find that you’ll be required to implement stricter compliance measures to safeguard sensitive data. Working with cloud solutions will reassure your clients (whether in the private or public sector) that you take the security of their data (and their business) seriously.

Your Business Online 24/7

It goes without saying that, when the applications and data that support your business are in the cloud, you will be able to access whatever you need to keep things running from anywhere, and at any time. You’ll also enjoy 24/7 IT support and services for an affordable monthly fee. You don’t need a full, in-house IT department to run your small business like a big corporation.

Business Continuity Planning

Whether it’s human error or a major natural disaster, all businesses are vulnerable to downtime, data loss and even worse, cyber attacks. The one thing you can do to protect your business from critical situations is to have a business data backup and recovery plan in place. Not all data backup and recovery plans are created equal though. So, working with disaster recovery experts is the safe bet.

Less Costly Business Solutions

Services such as VoIP phone systems, productivity applications, team collaboration software, remote desktop access, virtual work machines, website hosting, business automation, and cyber security come at a fraction of the price when it’s all managed from the cloud. Also, cloud solutions are highly customizable, which is exactly what businesses need when they’re starting up.

This is why for most entrepreneurs cloud solutions represent infinite possibilities and unlimited business growth. Startup founders know the value of sticking to the philosophy of doing more with less, as it’s how most of them thrive in a dog-eat-dog world where big, Goliath-like businesses and corporations have an unfair advantage over the Davids of the world.

Cloud Startups Focus on Clients

The cloud provides for a more client focused interface that helps startups operate professionally and in a strategic manor, which could take years using internal IT. The cloud by design provides business with a system that is easy to use.

For any startup, the initial focus should be on your business and product. If you have a novel and unique idea that you intent to capitalize on, occupying valuable time on IT infrastructure and maintenance should not be the priority.

Competitive Edge

Over 60 percent of all businesses fail within 5 years due to several factors. Two key reasons are both rigidity and poor internet presence. Once a company initiates a business plan and gains clients it must sustain those clients and keep them loyal to the service or business itself. Gaining a customer base is different from keeping one.

Succeeding as a startup requires constant monitoring of the market, novel adjustments to your business plan if needed and being on top of new trends within your industry. All of these require unrelenting concentration that is often lacking.

Startups and business owners are exposed to a constant flurry of problems created by the daily responsibilities involved in the upkeep of their business. IT related issues are a laborious, time-consuming hindrance that wears down any emerging startup before it has the opportunity to grow to its full potential. A cloud service provider would relieve the growing business of the stresses associated with developing an internal IT infrastructure, leaving you to focus on what your business needs most.

And if it isn’t done by you, it’s being done by someone else. Emerging industries and start-ups are relying on cloud based services to increase their competitive edge. Major industries from banking to streaming services are adopted one version of the cloud or another.

In order to grow companies across the globe are catching up to the technological boom that has grown since the early years the internet. In order keep a competitive edge over other companies in your field, the cloud has to become a part of any startup’s business model.

If you’re still not sure what type of solutions your startup needs to get off the ground, contact the Cloud Computing engineers at Nerds Support for a free consultation. During this consultation we will check your infrastructure and do an IT assessment.