Posts

A business owner thinking about choosing a Managed IT Service Provider

5 Mistakes Companies Make When Choosing a Managed Services Provider

One of the biggest misconceptions about working with a managed IT services company is the idea that you have to replace your IT department.

However, that couldn’t be farther from the truth. Managed Services companies are usually brought in to augment and assist existing IT personnel.

Small and medium sized businesses often hire a managed IT services company to provide the same support they would have with an advanced IT department at a lower cost.

Co-managed IT services are options as well. Co-management services are for businesses that already have an IT department but want to improve upon it while taking advantage of the cost savings and structure of an MSP.

The benefits of a managed services company are numerous. For one thing, they handle application and network security issues while lightning the workload for I.T. departments.

Every business wants to grow, but growing too fast comes with its burdens as well. Rapid, exponential growth could start putting a strain on your resources and time. IT is no exception.

But, should you make the decision of hiring a managed IT services company, you have to know what to look for.

Unfortunately, business owners fail to consider some very important factors when choosing an MSP that is right for them.

Here are 5 BIG mistakes businesses make when hiring an MSP and how to avoid them.

1) Letting MSP’s Handle ALL of your Problems

Outsourcing all of regular applications and security to an MSP doesn’t rid you of responsibility. It’s still very important that you develop a strategy alongside your IT department and review it with the Managed services provider.

Businesses have to stay in the know when it comes to IT solutions and requirements. An MSP might know your industry well, but only you know your company.

As a business owner you need to discuss compliance, security, infrastructure and strategy regularly and frequently. This ensures the MSP is doing their jobs according to your business goals and complimenting them.

2) Relinquishing Control

Some providers gain popularity simply because they are large. But that doesn’t make them right for your business. Especially since they are so large that establishing a point of contact is nearly impossible.

This is a big problem among large public cloud providers. Public cloud providers have so many clients that they don’t have the time to cater to a individual client’s needs. It devolves into a tenant/landlord relationship rather than a partnership.

You are sharing their services with other businesses and they don’t have time to review your concerns. There are even cases where support is sold separately from the cloud service.

At the end of the day an MSP is an extension of your business, not a business unto itself. They are there to consult and contribute but not control. Choose a provider that is transparent and easy to access.

Which leads me to mistake number three.

3) Choosing a provider that is indifferent about response time.

Downtime is a significant issue for all businesses. However, not all MSP’s act accordingly when it comes it comes to downtime.

Choosing a provider that fails to properly respond to down time is particularly horrible because it can be frustrating, agonizing and terrifying.

Imagine your business goes down and not only is the response time slow, but support is nearly unreachable. The average response time for a large MSP is 5.5 hours. They often market themselves in a way that de-emphasizes their response time in favor of their durable network and security. But, that’s just a trick.

A great MSP has multiple alert systems and responds to downtime in twelve minutes or less. Anything beyond that is negligence. It doesn’t matter how popular, “efficient” or “secure” an MSP is when during an outage or downtime they’re nowhere to be found.

54 percent of companies experienced a downtime event that lasted more than eight hours. That means over half of all companies, regardless of size, experience downtime of over a full work day. Furthermore, that could lead to massive hits in profit and revenue.

According to a Ponemon Institute Study, the average cost of an outage is $9,000 per minute. Let that sink in. Eight hours, sixty minutes an hour, $9,000 per minute. Let that sink in.

4) Thinking all MSP’s are Essentially the same

All MSP’s are different. Managed IT Services companies have resources and tools that suite different companies. Don’t assume that all MSP’s offer the same services or have the same expertise.

For example, Nerds Support works with many financial services companies and CPA’s. As a result, we put a heavy emphasis on cloud compliance and regulations. Financial firms are heavily regulated due to the sensitive information they work with on a regular basis. So whatever MSP a financial firm hires has to closely follow those same regulatory guidelines.

To achieve compliance we had to undergo SOC I and SOC II audits to ensure our clients felt secure relying on us with securing their data and systems.

You have to make sure you ask any potential MSP the right questions. If you want to know exactly what questions to ask a prospective MSP, check out our e-guide “22 Questions for your IT Department”.

5) Misunderstanding Service Level Agreements

The contract between a company and a Managed IT services provider is called a Service Level Agreement, or SLA. Make sure that the contract and the agreement are clear that all relevant staff knows the ins and outs.

That includes where and when these services are available, where their servers are located, how to contact support and what is covered in the terms of billing.

The MSP should provide you with a non-disclose agreement that needs to be signed before the provider gains access to your company’s confidential data.

There should also be an understanding of how to report and analyze resources and services. If something isn’t working to your expectations, know how to report it and who to report to.

Accountant working remotely from home accessing QuickBooks on his laptop

QuickBooks Hosting is The Solution For Remote Businesses

QuickBooks Is Perfect For Remote Work

As a result of the Lock-down in 2020, many industries, including financial services, are undergoing massive changes. The focus on executing virtual strategies and remote consulting has transformed the landscape of accounting possibly forever.

That  being said, there is a software tool that streamlines accounting processes and facilitates the transition to more permanently remote operations and that is QuickBooks.

QuickBooks is considered one of the most powerful accounting software for businesses across industries. Saving money, time and effort it introduces features that help track and report company finances.

Here are 9 Reasons why QuickBooks Hosting is Right for Your Business

1. Saving Time

Save time on bookkeeping and paperwork because many of simple bookkeeping tasks are handled automatically making it easier to run your business.

Bookkeeping paperwork has always been a hassle but with the emergence of remote advising, filing, sending and managing the appropriate documentation is more difficult and time consuming. QuickBooks automates simple bookkeeping tasks that would otherwise make running your business remotely more challenging.

2. Reports and Data are Easy to Access

Generate reports with the information you need, so you always know where your business stands. You instantly know whether you’re making money and whether your business is healthy.

You can generate reports that would require gathering resources and information not readily on hand. QuickBooks software contains assets that let you know where your business is in terms of finance. You’ll find information that tells you how much money your business is making and organize your financial strategy.

3. Cost Efficiency

Remote working could be seen as an opportunity to cut costs, or at the very least, reallocate resources. QuickBooks is an affordable application that runs at scale. Whether it’s a $6 million or a $46 million business, you can use this tool for a few hundred dollars. Achieving the most for the least.

4. Promotes Business Growth while Staying Complaint

Growth Is imperative and working remotely doesn’t change that. QuickBooks gives you the right tools and data to use when designing a business plan. Maybe you want to secure a small loan or open a credit line for your small business. You’re able to create a balance sheet, statements of profits and losses, and cash flow charts, all of which follow theU.S. Small Business Administration’s compliance guidelines.

5. Customization and Scalability

As I alluded to above, QuickBooks is designed for scalability. The tool is flexible enough to work for a large variety of small businesses across multiple industries. Furthermore, it has custom accounting packages for CPA’s, Health Care professionals, Retailers and more.

6. Broad Range of Tools for Almost Every Business

QuickBooks is expanding their services and plans to get to over ten million users by the decades end. There are currently 2.55 million subscribers to QuickBooks. Those are 2.55 million customers that leverage the tools and features QuickBooks offers to improve their businesses.

7. Automated Backups

QuickBooks hosted solutions has an automated backup service. This keeps important financial data safe. Partnered with the right cloud provider, data is guaranteed to stay secure and accessible.

8. Invoicing is Easier

Working remotely forces you to work with the digital tools you have in hand. When processing payments through QuickBooks, all that’s required is a simple email transaction. E-mail a statement or invoice, you’re able to process payments with credit card or bank account transfers digitally and in one central hub.

9. No additional hardware or Software Needed

Remote work is requiring businesses to restructure how they accept payment. Your clients will have to complete transactions digitally rather than in person and QuickBooks Merchant Account Services integrates with software to retain client data. In other words, returning clients won’t have to input the same information more than once. Card Scanning machines, or payment squares ineffective in a remote setting. QuickBooks allows for remote operations to continue without issue.

I.T. Doesn’t Stop There…

QuickBooks is an invaluable resource for a business looking to thrive in a remote environment. If you want a solution that protects your business infrastructure and Computer devices, I recommend looking for a Managed services provider that has QuickBooks integration. Nerds Support is a QuickBooks hosting partner and includes QuickBooks with all its other IT services and cyber-protection software.

Finding a managed IT provider that comes with QuickBooks hosting will save your business even more money. Instead of having QuickBooks separate from your IT and cyber security needs, you’ll have everything set up in one place. And with the amount of phishing and cyber attacks targeting remote businesses it’s a good idea to focus on your IT infrastructure as well.

FINRA updates with a cybersecurity alert COVID-19

FINRA Announces Security Measures for Financial Firms

Like other businesses, firms have taken measures to mitigate COVID-19 related risks. These include,  employees and associates working remotely or video conferencing to maintain efficiency while social distancing policies are in place.

Although focusing on the health of members and associate is important, it is also imperative to be aware of the cyber security vulnerabilities that are manifesting as well.

As workers accustom themselves to remote processes, financial firms should take steps to protect themselves and their clients from an influx cyber-attacks on home networks.

FINRA Alert

In March 2020 FINRA released a notice that firms should take appropriate measures to protect client information on business and home networks as well as mobile devices and tablets.

Cyber Attacks On The Rise

Cyber attacks related to financial relief checks went up in the last few weeks, while hackers continue to target vulnerable individuals.

Cyber security firm Check Point reported an average of 14,000 coronavirus-related cyberattacks per day in the past week, six times the average daily attacks in the second half of March. Additionally, this recorded number shot up to 20,000 daily attacks since April 7.

Coronavirus (COVID-19) related scams are growing exponentially as job loss, social distancing and unsecure home networks provide the conditions for hackers. Phishing scams, investment fraud, and fraudulent CDC emails are just a few ways cyber attackers are leveraging the virus.

According to a recent article by The Hill, the FBI saw a spike in reported cyber crimes on its Internet Crime Complaint Center (IC3), as hackers and cyber criminals take advantage of Americans’ move towards primarily online activity.

Home and Office Networks

Establish a secure connection when accessing your firm’s work environment. This can be done by setting up a VPN Virtual (Private Network) or partnering up with a Managed Services Company that can secure your network.

When using a Wi-Fi connection, secure it with security measures like WPA2 or HTTP strict transport security. These measures prevent hackers from accessing your network or infiltrate your site with man-in-the middle cyber-attacks.

Update software and patches regularly. Cloud security and compliance platforms like Workplace, which is used and integrated by Nerds Support as well, automatically run a diagnostics on potential security vulnerabilities on work devices.

Make changes to the user names and passwords of home Wi-Fi routers if they use default user names and passwords.

Always lock your screen when leaving your devices. Whether you are in a shared work environment or alone, it is never a good idea to leave your devices open when unattended and out of sight.

File and back-up your data frequently. For example, Nerds Support backs up all of our client data and store it in an offsite data center that can be accessed through our cloud network. This means that data can never be lost and guarantees all personally identifiable information (PPII) is safe and accessible by the firm.

Common Attacks

Although we’ve gone over COVID-19 related cyber attacks in another blog, we’ll briefly review them here.

Common COVID-19 Cyber Attacks include phishing & vishing scams offering false information or asking for personal information.

Continuity Planning

Understand your firms policies and establish a business continuity plan. In the event of a security breach, an outage, a stolen or lost device, or phishing attack, what steps is your firm taking to remediate the issues?

Contact Information

When using a video conferencing app or service, ensure the appropriate security measures are included in their policies.

Develop a structure for access to sensitive data and systems.

Provide staff with all the necessary contact information. Establish a plan for communication (where and how). Are you communicating through a VoIP system or Video conferencing application?

Assess and Verify

Do not hesitate to alert your IT department or team when confronted with any of the issues we’ve discussed. It is not uncommon for remote workers to overlook these points. Keep constant communication with everyone in your IT team to ensure all protocols are being followed and your systems remain aligned within regulation standards.

If you want a free IT Assessment to verify your systems are secure you can always contact us.

Now is the perfect time to assess your technology. Check if your existing IT is up to standard or consider c0-managed services to strengthen your IT capabilities.

Do you know if the computer you use to access client data is safe? Don’t compromise your firm by leaving security vulnerabilities unchecked.

South Florida Business Journal CIO Technology Awards 2019

Nerds Support Among Fastest Growing Tech Companies

South Florida Business Journal Honors

Nerds Support ranked among the top ten fastest growing companies in South Florida according to the South Florida Business Journal. Almost 200 people attended the South Florida Business Journal’s 2019 Technology Awards on Thursday at the Signature Grand in Davie.

The event recognized the journals’ CIO Awards winners and finalists, coupled with the region’s fastest growing technology companies by percentage revenue growth and dollar revenue growth.
Nerds Support ranked 9th in the region’s fastest growing tech company by percentage revenue growth. SFBJ Editor-in-Chief welcomed the attendees and Master of Ceremonies Tom Hudson, a special correspondent for WLRN, announced the honorees. He had a countdown on how the companies ranked on the list.

Nerd Support is a Miami based managed IT Services Company with two decades of experience working with top financial and accounting firms in the country. The managed IT services company has been recognized by Channel Magazine, South Florida Business journal and Cloud Futures. We specialize in providing services to small and medium size finance and accounting firms.
Scott Richman, the CIO and CEO of the company said he was honored by the ranking and would stay committed to working with his team and deliver services and assistance to small businesses.

Scott South Florida Business Journal CIO Technology Awards 2019

“It’s exciting to get recognized for all our hard work. Hopefully this tell people how passionate we are to the work we do,” he said.

Richman also said the company’s growth is attributed to its focus on providing  IT support for account firms and IT solutions for finance and the financial services industry. Nerd Support specializes in cloud solutions, specifically FINRA approved cloud storage, IT compliance, and IT security.

This award is the latest in a series of awards Nerds Support has received in the last year. Among others won by the company is South Florida business journal’s “Fast 50” celebrating the 50 fastest growing companies in South Florida. As well as CRN’s “Fast Growth 150 list” earlier this year.

hosted-solutions-miami

Hosted Solutions Makes the Most of Your Miami BusinessMi

To some people, hosted solutions seems easy enough to comprehend. However, hosted solutions is such a generic term, that most people seem to have a different definition for the term.

Hosted Solutions refers to a plethora of solutions and services that is meant to serve end users in the giant world of the cloud. Thousands of different businesses need different types of applications and hosted solutions helps the cloud figure out which user needs what kind of application.

CPA firms might need a cloud that works with financial applications, while law firms may require a cloud that can hold a large quantity of documents and contracts. In the article below, find out what makes a hosted solutions plan good.

Hosted Solutions Should Provide all the Applications that You need

A great hosted solutions plan should be able to provide all the applications you need from one cloud, which is why Nerds Support is a great IT support Miami team to keep your business running efficiently. Take CPA Firms in Miami, for example. When an accounting firm uses Thomson Reuters’ cloud, they are only able to use Thomson Reuters’ applications. This means that if an accounting firm wishes to utilize Microsoft or Quickbooks, they will have to turn to another cloud in order to use these tools.

With Nerds Support’s Miami Cloud Computing Solutions, Miami CPA Firms would not have to use two separate clouds, but rather one reliable and flexible cloud to make cloud services for CPA Firms look effortless.

Hosted Solutions Should Provide a More Flexible Cloud

Having all of your business applications on one cloud means that your employees do not have to remember as many passwords to access their files, as they would if they were working on two separate clouds. Having one cloud would also make it easy to work remotely. If you own a freight forwarding company, having all of your business applications on one cloud can help any employee that is always on the go. Since employees in freight forwarding companies may be constantly on the road, it can be annoying to have to sign into two different clouds through a phone.

Employees working at home will also have a hassle-free experience, thanks to Nerds Support’s Miami cloud solutions! Nerds Support’s cloud hosting solutions holds almost all business applications, remote workers will save themselves from downloading two clouds to their laptops. The space that they will save will not only make their laptops faster, but make them more productive as well.

Nerds Support Provides Award-Winning Miami Business Hosted Solutions

Nerds Support’s Miami Hosted Solutions helps Freight Forwarders, CPA/Accounting Firms and Law Firms in South Florida. The team works with companies in order to provide the best solutions for their businesses. State-of-the-art technology will protect your businesses, and all the applications you need, from data breaches and hackers. Our highly advanced Miami cloud solutions also assure companies that they will be able to keep all of their business applications on one cloud.

If you would like to learn more about hosted solutions, you can fill out a contact form here or you can call us today at 305-551-2009.