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Two business employees strategize their IT plan

Three Things Your IT Strategy Needs To Succeed Now

Cyberattacks are among the biggest concerns in today’s world. A Varonis study reveals 62 percent of small businesses experience a cyber attack in 2018. However, this problem doesn’t simply affect small business.

Here are a few major companies that experienced a cyber breach in the last few years:

  • Whole Foods
  • Equifax
  • Deloitte
  • Yahoo

This doesn’t even begin to talk about other major breaches in cyber security, which you can read about right here. But nonetheless, the message is clear: cybercrime is at an all-time high and it shows no signs of slowing down.

Our Business IT Support team at Nerds Support is making it their resolution to keep providing clients with the best IT services in Miami and to give prospective clients a new IT Strategy, designed to make their businesses efficient.

If you are looking to plan an IT strategy for your business, then the following three components are key to making your business safer.

1. Miami Data Backups:

Ransomware ignited a new fear within business owners. For months, business owners without a proper IT strategy imagined what they would do if their company was under a ransomware attack.

  • Should they pay the fine and hope the hacker would return the files?
  • Should they find someone to help them?

They struggled to make a solid choice.

Nerds Supports clients, on the other hand, don’t have to make that choice. Not only did our IT Support team carry extensive knowledge on how to take down malware, but Nerds Support also conducts daily backups using cloud computing.

This means that at the end of the work day, Nerds Support always saves a copy of all your company data. That way, if something happens the next day, at least you still have the data from the previous work day. Having a data backup plan not only makes a company feel safer, but also guarantees their company safety.

2. Miami Cloud Security:

When our Managed IT  team explains cloud solutions to our clients, we always drive the point that the cloud’s strongest advantage is the security that cloud solutions provides. Nerds Support’s data centers are heavily monitored and constantly scanned to make sure your company files stay safe.

With the OS33 cloud computing software, our Business IT Support team makes sure your company files are secure, allowing businesses to work from any place, at any time, with complete ease. Our cloud runs efficiently with no problems and it is just as ready to take on Cyber Security.

3. Business Continuity:

In times of crisis, you need to ensure your business doesn’t stop. The Lockdown in 2020 proved that businesses that can’t operate remotely face great insecurity.

During 2017, South Florida hit a major setback with Hurricane Irma. Businesses were left in the dark for anywhere between days up to weeks, leaving Miami business owners anxious to get back to work. But at Nerds Support, all the company’s clients were able to continue running their business through the hurricane.

This was because Nerds Support’s servers were running at 100% capacity before, during and after the hurricane. That meant that nothing happened to all of our clients’ company data and even if their workplace was inaccessible, employees could have just opened their laptops from other locations and resumed working.

Conclusion:

If you want to have a business IT strategy, you need to make sure it includes the following:

  • Data Backups
  • Cloud Security
  • Business Continuity

As a business owner, it’s easy to understand why developing an IT strategy from scratch can be difficult. Cyber security is going to be important. So important in fact, it will be irresponsible not have an IT Strategy on hand.

The good news is that with Nerds Support, developing an IT strategy is as simple as making a phone call or visiting a website. Nerds Support’s clients are some of the most secure businesses and our Business IT Support team is ready for anything.

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Employee accessing their computer to work from home

5 Mistakes Managers Make with Remote Employees

Despite the many benefits remote employees bring to a business, they can also bring about many challenges to traditional managerial methods. No longer is it possible to greet employees in person or see to it that they’re doing their work.

Supervising remote employees requires a new approach—one that is only possible through technology. But in order to understand how technology can best serve you in managing your employees, it’s important to know where you’re falling short. Here are five of the most common mistakes managers are making right now.

Forgetting About an Employee’s Role

Without the ability to see every employee in front of you, it’s hard to account for how each individual impacts your team. In addition, in a remote setting, communication outside of mandatory meetings is often left to a standstill.

This makes it easy for employees to become disengaged, both in the work that they do and in their relationships with others. To prevent this, try to hold regular meetings with your remote workers using whatever communication system your company typically employs for client meetings or consider overhauling your communication strategy by integrating affordable, internet-based tools like VoIP (voice over internet protocol).

Whether calls consist of conversations relating to their involvement on a project or if they serve as a brief call to shoot the breeze and establish greater comradery between teams, these types of check-ins can help your workers feel like they’re a part of something larger.

Giving an Employee Too Much or Too Little Work

When workers are remote, it’s difficult to know if they are able to handle the work they’re being assigned, or if they have room in their schedules for more. Maximizing the productivity of your remote workforce while distributing an achievable workload starts with consistent communication.

This accentuates the need to set up some form of regular meetings with teams or individuals, during which time teams can report on the status of projects and more or less work can be assigned accordingly. Managers should also note when parts of projects can be automated.

Although it’s no one-size-fits-all solution, tools like robotic process automation (RPA) can be programmed to work with just about any existing software your company is already using and automate tasks that don’t require a lot of variation. While it may require a few additional steps, taking measures to align your team will help make sure they’re able to function at full capacity, no matter where they are.

Not Using Webcams

Employees like to be recognized, not just for their accomplishments, but also as individuals. When meetings are limited to conference calls, it’s difficult to read expressions and emotions that we would normally pick up on if the meeting had been in person.

Although remote workers might think their working arrangement sounds like a great opportunity to work from the comfort of their beds, this lack of face-time among colleagues results in a loss of teamwide engagement and familiarity—potentially impacting the quality of their work and extent of communication.

For example, Nerds Support uses secure web conferencing to communicate with all of its team members. By insisting teams use webcams, you are not only helping to reduce the chances of this, but also making sure they are just as presentable and work-ready as they would be in the office.

Not Nurturing Their Professional Development

Just because workers are working comfortably remotely, doesn’t mean they don’t share the same aspirations as your other workers. In fact, 75 percent of remote workers say they need more work-related training to further their professional growth.

The good news? Most of the training remote workers need can be done online. Many video conferencing applications grant mentors and remote workers valuable face-to-face time as well as the ability to share screens that can make instructional meetings easier to follow along.

When “off of the air,” remote employees can continue working via any cloud-based applications. Their work can later be reviewed, shared, or presented from any location. When technologies like these are used conjointly, the result is a happy remote workforce that has a greater potential to remain at your company while climbing the corporate ladder.

Not Seeing Them as Human

Remote employees are living, breathing, and hardworking individuals who happen to be located somewhere else. What this means is that attention to their thoughts and feelings should not be ignored.

Forgetting to invite them to important meetings or let their voices be heard is no different than it would be in any other setting. However, since emotions aren’t as easily felt over the phone or during video conferences, managers need to make more of a conscious effort to ensure every individual is given a chance to speak or provide input.

Even a brief pause every now and then to ask a group if they have any questions or matters they’d like to discuss can be the difference remote workers need to be and feel impactful.

 

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Top Practices for Businesses Working Remotely

Working remotely, as we have seen in recent times, has become increasingly necessary to maintain a productive and profitable business. It is also an invaluable asset for any business continuity plan. If an unforeseen natural disaster or power outage takes place, organizations need to be prepared to continue operations.

A good example was in spring 2020 when the Securities and Exchange Commission became the first federal agency to encourage remote work for employees.

Although remote work is ideal for some, it can be an adjustment for others. And if you run a business or work for a businesses with sensitive data, how do you ensure your information is safe outside of the office?

Working remotely does not provide the same level of security that an office would. Furthermore, the environment in which you find yourself working might have present challenges to data security.

Here are some rules and policies we suggest when working remotely. Even when working on a cloud  environment, you must practice caution and communicate regularly to maximize the remote experience.

Communications

Periodic Check-ins

Working remotely requires daily and frequent calls with one another. A manager especially must take actions to establish calls with remote workers. Whether they are in the form of on-on-one calls or team call, if they are collaborating on a project.

There is no such thing as over-communication

Periodically notify your superiors of any information you might consider important. If there’s a doubt about the relevance of some information, share that also. In the case of remote work, nothing is too insignificant.

Clarify to your team all expectations moving forward

Communicate priorities and establish metrics for success. Remote work is more efficient when expectations and policies are clear and understood.

It’s also important to let employees know the best way to reach you and at what time. Nothing must be left to the imagination to successfully deploy a remote operation.

If you are off to lunch, notify for how long. When you return, notify your team. It’s crucial that all employees understand what the goals and directives are to avoid repeating efforts.

Track your progress

Keep track of your progress by documenting it and sharing it with relevant personnel. A work long with specific time slots for each task is particularly helpful in this case. It could be done in an excel sheet or a notebook. The medium is less important than the method. So long as it helps keep things organized.

Security

Stay away from public networks, encrypt your web connection, or use a personal hotpot

A public Wi-fi connection like the ones found in coffee houses and some restaurants create a risk for remote workers. In a public network, a threat actor or hacker can easily make their way into your device without a firewall in place. Moreover, anyone on a public network could easily monitor your traffic as well.

For these reasons it’s crucial that you keep your devices protected and secure.

Personal Hot-Spots

Using a hot spot eliminates the problem of a hacker jumping on the network you’re using. Although your web traffic remains unencrypted, your data stays safe. This will count against your cell phone data but it is worth the extra costs.

Most cell phone carriers there’s a minor fee for using hot spots but the alternative could cost you much more. And with the advent of 4G and 5G networks, hot spots are just as fast as home network connections.

VPN’s

A VPN, or Virtual Private Network, allows you to create a secure connection to another network over the Internet. VPNs can be used to access region-restricted websites, shield your browsing activity from prying eyes on public Wi-Fi, and more.

VPN’s are another solution if you find yourself working in a public network. A VPN, or Virtual Private Network, enables you to create a secure connection with another network through the internet. These networks are often used to shield browsing activity from anyone snooping around on a public Wi-Fi network.

A VPN connects your device to a server that then connects it directly to the internet. But you must make sure the VPN you utilize is secure because hackers have been known to target unpatched VPN to access the user’s information. They usually do this via phishing scams that users interact with through a fake email.

This leads to the next point:

Encrypt your email and devices

If you have the proper safeguards in place, like email encryption and multifactor authentication then your data will remain secure no matter where you work from.

There are many software companies that provide encryption for email. Retruster, is one such example but there are others. This gives you added protection and peace of mind when working remotely.

Malicious actors often leverage current, events, personal information , or natural disasters to manipulate targets through phishing emails. An example of this was in spring 2020, when there were instances of hackers using the COVID-19 outbreak to send malicious emails to users.

Multi-Factor Authentication for Secure Devices

Multifactor authentication is a security system that requires multiple methods of authentication from independent credentials to verify user identity. In other words, it is a system that requires verification from a cellphone and a computer, for example, to then access data on your devices.

Having these measures in place creates a secure environment that facilitates remote work. None of these measures work in isolation. If communication is not up to par with data security or vice-versa, your operation will be compromised.

In Conclusion

What is most important is ensuring all members of your team are meeting your requirements, communicating effectively with one another and avoiding unnecessary risks like joining insecure networks or leaving devices unattended or unencrypted.

 

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Workplace remote work.

Workplace: What You Should Know

Software-as-a-service companies are more and more common these days. With many industries seeing the benefits of SaaS, there is growing interest in these types of services. However, finding the right service is the key. Of all hosted services, Workplace_ is among the best.

Workplace promotes remote team collaboration and improves employee productivity for your company. A cleaner, user-friendly interface allows you and your co-workers to find, access and share files, websites and apps easier than ever before.

What’s more, Workplace’s key upgrades assure its users better security and regulatory compliance, as well as make the platform a tool for remote workers and organizations who care about keeping their data safe.

So, what are the main changes that will transform your Workplace_? 

Makeover of the Workplace Web App in Windows and Mac

On Windows, you are able to resize the app as big as you wish, even entering full-screen mode in your computer. You could also minimize it as small as you want so it doesn’t take the entire screen if you’re working with multiple applications or browser windows.

On Mac, Workplace works perfectly with the OS version, Mojave. Upgrades were installed, fixing an issue that previously affected users: the inability to see some virtual graphics products. Developers working on improving this app went above and beyond not only fixing what users weren’t able to see or the app wasn’t able to display, but also enabling Workplace to function on multiple monitors.

Pin Any File or Folder to Your Launch Page

Workplace has a feature that allows users to “star” websites, applications, folders and files that you can open directly from the Launch page with just a simple click.

Workplace’s Feature: Websites

You are able to see all the websites you visit and work with on a daily basis in a section dedicated specially for that! You can “star” (or pin) a website to your Launch page and see the Websites section there, or you can visit the sidebar menu on the left to see all of your featured and frequently visited sites.

Also, you can save websites with or without including login credentials and set up your username and password without depending on a company manager to do so. And let’s not forget about the feature that allows you to share bookmarks and websites with your colleagues, increasing collaboration and team productivity levels.

Find All Your Hosted Apps in One Place

Talking about simplifying workflows and increasing productivity, Workplace gives Citrix (“hosted”) applications their very own section. Click on “Hosted Apps” on the app sidebar and you will find all your hosted applications, or “star” the apps you use the most appear in your Launch page for quick and easy access.

See If You Have Compliance Issues

All apps in the Workplace desktop platform have a feature that perfectly aligns with the company’s mission of keeping our customers’ data safe and improving security compliance. “Compliance Status”, the latest feature on Workplace, is implemented on both Windows and Mac machines. It checks your devices to see how your compliance level compares to the industry’s best practices.

What’s more, if you have compliance issues, recommendations will be made to fix the problem and get you to 100% compliance.

Run your Firm from the Cloud

Workplace provides a comprehensive solution that combines cybersecurity and compliance needs. The all-in-one, cloud based platform delivers and intuitive experience that reduces risk of data leakage.

You can protect your firm’s most important data by ensuring that all applications run only from this unified cloud environment. There is also improved continuity and disaster recovery features so your operation stays fully functional through any event.

Multi-Factor Authentication Keeps Your Firm Secure

Workplace also reduces the risk associated with logins and passwords. Employees access customized applications with one-click access. It also comes with multi-factor authentication that conforms to NIST (National Institute of Standards and Technology) guidelines.

Furthermore,  Multi-Factor Authentication enforces authentication methods required by regulation.  These methods are supported by both iOS and Android as well so employees can use them, regardless of device.

 

For more information on the cloud, cybersecurity and more, visit our website.

 

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Businessman sick at home but can still access his data through the cloud

Why the Cloud is the Future of Business Continuity

Business Continuity And The Cloud

The world is unpredictable. At any given moment, something can happen that disrupts ordinary life. It could be a natural disaster, a power outage, or a virus pandemic like the current coronavirus.

The disruptions that affect our livelihoods are the most severe. In earlier years, businesses forced to shut down would have to just take the profit loss and move on.

However, cloud computing, along with mobile devices, allow businesses and their employees to work from any location that has internet access. Although some employers might hesitate to move towards remote work, many modern companies are adopting it as a means to offer employees flexible working hours and to maximize productivity.

Major companies like Apple, Microsoft, Salesforce and Twitter have encouraged remote work during crisis periods. Businesses have to adapt to changes and shifts in the real world, accounting for factors that are outside of their control to thrive.

The flexibility of the cloud helps do just that, while adding value and benefits like shared access to information and stronger security.

Flexibility on the Cloud

Cloud technology enables remote work from any location, providing access through virtual machines with access to the same information they’d have access to working in the office. Various tools on the cloud ensures businesses continue their work as if they were in full operation.

Accessing data and documents when needed can be useful not only during power outages and natural disasters. If your business has multiple offices and additional locations, the cloud can help you adapt as you grow. On the cloud, employees can access all relevant information via a centralized sever.

Managed IT services providers now offer cloud services along with IT support that creates a collaborative, secure environment.

Scale Your Business on the Cloud

Let’s say you’re a smaller business with limited physical space. Accommodating employees can be difficult and time-consuming as it is. Now imagine you’re a growing business, adjusting to a larger work is even harder.

A cloud infrastructure eliminates the difficulties of managing a growing number of employees because remote workers aren’t limited by office space. They can access information through the cloud on the device they choose in a comfortable location.

Access to data is configured through the cloud as long as new employees provide accurate login details. So whether you need to scale up or down, the cloud is an invaluable tool that works to your business needs.

Cyber Security on The Cloud

There’s a common misconception about the cloud being unsafe or less secure than the standard model of in house IT. This couldn’t be farther from the truth. Not only is cloud computing safe, additional security tools like multi-factor authentication and file encryption could mean your data is safer on the cloud.

These security tools should not be overlooked. Implementing additional security via the cloud helps prevent data loss or theft if a mobile device, portable laptop or tablets are lost or stolen themselves. Cybersecurity on the cloud ensures unauthorized users are barred from getting hold of valuable information.

Multi-factor authentication is set up so that if someone wishes to access the cloud, they must provide valid account details on multiple devices such as their phone. For example, I as an employee, can’t get on the cloud unless I verify the login attempt on my mobile device. If I do not respond within a definite amount of time, the login attempt is nullified and ignored.

The Future of Business relies on the cloud

Remote work is changing the workplace entirely. Companies already embracing remote work as a way of attracting new employees. In a study conducted by Buffer.com, 99 percent of those interviewed admitted they would like to work off-site at least once in their career.

But more importantly, remote work is a safety net for businesses should something unforeseen occur. We’ve seen how an events like viruses, hurricanes and power outages can devastate businesses. What if  the office is inaccessible or travel is limited? Businesses shouldn’t have to suffer as a result.

Continuity Means Security

Having a plan in place in case of such events is extremely important. Moreover, having the tools necessary to carry out that plan is just as important. A business continuity plan can ensure a business survives the spontaneous hazards of the real world. The cloud is vital in achieving this.

If working in the office becomes a risk for whatever reason, can that business continue normal operations?

If not, how long can that business go without endangering itself or taking a financial hit?

How much money is a business willing to lose until normal operations can continue?

How long will clients be able to cope without that business delivering products or services?

How long will employees hold out before getting frustrated and leaving?

These are all questions that should factor into any business related decision before, during and after a crisis of any kind.

Make sure to visit our website for more on cybersecurity, cloud, and tech related news!

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