Business technology being held back due to rapid growth

How to Deal with Business IT Growing Pains

As many companies continue to expand and innovate their technology, there are also plenty others that have let their IT stay behind. They believe their IT assets never generated the kind of results they anticipated, and so are hesitant to adapt a true IT provider. When you look at the core reasons for technology investment failure as a business grows, there are a few areas you’ll notice where things go wrong.

Not Making IT a Priority

This is the top blunder SMB’s make. When concentrating on growing their company, the majority of SMB’s think marketing, sales and stock, however little of them take into consideration allocating resources in the direction of their technology.

IT is viewed as costly, and is hardly ever focused on, and any sort of expenditure on IT is often made reluctantly. However, as we have seen too often, sometimes companies wait until it’s too late to invest, either after their systems break down or they have a data breach.

Adopting the Most Modern Equipment…Even if it’s Not the Most Effective for You

This remains in comparison to the problem discussed earlier. Some SMB’s recognize the essential part IT plays in their organization’s excellence. However they tend to throw caution to the wind and purchase the most up to date IT fads without considering whether it fits their company’s needs, or even if they actually need it. In some cases it is simply a case of staying up to date with the times. Yet why invest so much on the fastest PC’s or most extensive hard disks when you get only small efficiency benefits?

Make Sure Your Team is on Your Side

When you bring in brand new modern technology and IT policies, it is your team that requires to deal with it every day. If your personnel does not share your technology views or ideas, your IT financial investment is expected to be unsuccessful. Therefore, before you initiate that transition coming from regional PC’s to the cloud, or turn out an innovative BYOD policy, ensure you have your staff in your corner.

How Do I Optimize my Infrastructure?

The appeal of brand-new technology is like a glossy, brand new plaything. Acquiring one thing well-liked and after that not using it to its own optimum is widespread. Make certain you make the most of your financial investment in IT through offering your personnel along with adequate instruction on just how to use it.

IT can appear difficult to grasp when you need to do it all on your own. It necessitates steep prices when taken care of in-house. Add to that the complicated task of deciding what IT expenditure you are going to gain the most benefit from, and then educating your staff to utilize it. A Managed IT Services Provider (MSP) possesses the expertise and know-how needed to become your reliable companion, as well as instruct you on these difficulties to maximize your IT investment.

Discovering the MSP that’s Right for You!

A lot of SMB’s opt for MSP’s who can easily handle their IT demands, and mostly, it functions effectively. Just about everybody understands the benefits of having a MSP handle your IT. Increased expense savings, capability to focus on your business without thinking about IT issues, expert IT support and knowledge, etc. Yet there are times when the managed IT solution design fails, leaving behind company managers to wonder what went wrong.

You Didn’t Check for References

Did you simply choose the initial MSP you discovered on a Google search? Did you simply decide based on the discussions you had with them, or the recognitions they share online? Always keep in mind to ask your MSP for endorsements. Consult with a person they collaborate with as well as obtain reviews.

Do They Have the Right Experience?

Prior to the decision of partnering with an MSP, see to it you focus on how long they have been in business. This is essential because the whole idea responsible for choosing an MSP is to effectively measure their knowledge and proficiency. Secondly, an IT provider that has resided in the industry for fairly some time is more probable to be capable to scale alongside you as you expand.

And lastly, solely having experience sometimes isn’t enough. You need an IT provider that truly knows the in’s and out’s of your industry, one that understands the data standards that your business needs to follow in order to avoid breaking compliance regulations.

Their Team Isn’t Big Enough

If your MSP is short on personnel, they won’t have the ability to provide you the care you require. Among the greatest conveniences of partnering with an MSP is having someone who proactively takes care of and also tracks your IT demands—something impossible to do without a complete IT division. Therefore, it is imperative that your MSP is well-staffed.

They Claim to be Responsive, But…

You desire your MSP support to be accessible 24/7, because you can never truly expect when a technology concern will inevitably occur. Not simply must your MSP be proactively checking your IT framework to make certain every little thing operates properly, they must likewise have the ability to settle IT problems as they turn up, to ensure that your service is back up-and-running immediately.

As Your Business Grows, So Do Your IT Needs

As your business grows, your IT infrastructure needs to be updated and improved. You might need to have far more support as well as new modern technologies that you failed to believe you will need to have earlier. In such instances, if your MSP is not able to expand and scale with you, then the partnership won’t function. When choosing an MSP, think of the whole method as an alliance, not just a single transaction. When you take a look at the connection as a long-lasting one, you are very likely to consider all the variables that make up your MSP’s relationship to allow it to operate in the future.

If you think your business needs help finding the right MSP that fits your industry or aren’t sure if you’re ready for the investment, contact us for IT consulting advice or call us and we’ll provide the best insight we can to guide your business towards technological success!

Nerds Support Contact Us Leaderboard

Businessman sick at home but can still access his data through the cloud

Why the Cloud is the Future of Business Continuity

What Business Continuity And The Cloud

The world is unpredictable. At any given moment, something can happen that disrupts ordinary life. It could be a natural disaster, a power outage, or a virus pandemic like the current coronavirus.

The disruptions that affect our livelihoods are the most severe. In earlier years, businesses forced to shut down would have to just take the profit loss and move on. Even now, a year later when businesses had to abruptly adapt to the evolving remote work climate, some businesses have yet to take the proper steps to adjust.

However, cloud computing, along with mobile devices, allow businesses and their employees to work from home or any location that has internet access. Although some employers might hesitate to move towards remote work, many modern companies are adopting it as a means to offer employees flexible working hours and to maximize productivity.

Major companies like Apple, Microsoft, Salesforce and Twitter have encouraged remote work during crisis periods. Businesses have to adapt to changes and shifts in the real world, accounting for factors that are outside of their control to thrive.

The flexibility of the cloud helps do just that, while adding value and benefits like shared access to information and stronger security.

Flexibility on the Cloud

Cloud technology enables remote work from any location, providing access through virtual machines with access to the same information they’d have access to working in the office. Various tools on the cloud ensures businesses continue their work as if they were in full operation.

Accessing data and documents when needed can be useful not only during power outages and natural disasters. If your business has multiple offices and additional locations, the cloud can help you adapt as you grow. On the cloud, employees can access all relevant information via a centralized server.

Managed IT services providers now offer cloud services along with IT support that creates a collaborative, secure environment.

Scale Your Business on the Cloud

Let’s say you’re a smaller business with limited physical space. Accommodating employees can be difficult and time-consuming as it is. Now imagine you’re a growing business, adjusting to a larger work is even harder.

A cloud infrastructure eliminates the difficulties of managing a growing number of employees because remote workers aren’t limited by office space. They can access information through the cloud on the device they choose in a comfortable location.

Access to data is configured through the cloud as long as new employees provide accurate login details. So whether you need to scale up or down, the cloud is an invaluable tool that works to your business needs.

Cyber Security on The Cloud

There’s a common misconception about the cloud being unsafe or less secure than the standard model of in house IT. This couldn’t be farther from the truth. Not only is cloud computing safe, additional security tools like multi-factor authentication and file encryption could mean your data is safer on the cloud.

These security tools should not be overlooked. Implementing additional security via the cloud helps prevent data loss or theft if a mobile device, portable laptop or tablets are lost or stolen themselves. Cybersecurity on the cloud ensures unauthorized users are barred from getting hold of valuable information.

Multi-factor authentication is set up so that if someone wishes to access the cloud, they must provide valid account details on multiple devices such as their phone. For example, I as an employee, can’t get on the cloud unless I verify the login attempt on my mobile device. If I do not respond within a definite amount of time, the login attempt is nullified and ignored.

Using the cloud on a secure business laptop to continue working remotely.

The Future of Business relies on the cloud

Remote work is changing the workplace entirely. Companies already embracing remote work as a way of attracting new employees. In a study conducted by, 99 percent of those interviewed admitted they would like to work off-site at least once in their career.

But more importantly, remote work is a safety net for businesses should something unforeseen occur. We’ve seen how an events like viruses, hurricanes and power outages can devastate businesses. What if employees can’t access the office?

Continuity Means Security

Having a plan in place in case of such events is extremely important. Moreover, having the tools necessary to carry out that plan is just as important. A business continuity plan can ensure a business survives the spontaneous hazards of the real world. The cloud is vital in achieving this.

If working in the office becomes a risk for whatever reason, can that business continue normal operations?

If not, how long can that business go without endangering itself or taking a financial hit?

How much money is a business willing to lose until normal operations can continue?

How long clients be able to cope without that business delivering products or services?

How long will employees hold out before getting frustrated and leaving?

These are all questions that should factor into any business related decision before, during and after a crisis of any kind.

Make sure to visit our website for more on cybersecurity, cloud, and tech related news!

Cloud Computing & Business Continuity Sick Coronavirus Leaderboard


Why Companies Needs Miami VoIP Phone Services in 2020

Americans are working from home more than ever before. Statistics from Smallbizgenius reveals the number of people working from home has increased by 150 percent since 2005.

Remote working is changing the workplace dynamic dramatically and knowing how to use the right tools will be essential in growing your business in the coming years.

One such tool is VoIP.

VoIP Phone Services (Voice-over Internet Protocol) phone services, which is a technology that allows you to make voice calls over an internet connection, rather than a regular phone line. This means that you can make calls from anywhere through your office phone number.

Getting the Most Out of VoIP

To make sure you have the best VoIP system in place you will need a VoIP that:

  1. Has a secure and encrypted connection, preferably in the form of VPN. A Virtual Private Network lets users connect to the internet securely without worrying about being infiltrated or breached. This way, remote workers can share files and communicate even when they’re in other locations like coffee shops or restaurants.
  2. Is Hosted by a Cloud Provider. A hosted VoIP system means remote workers have easier access from different places. Additionally, outsourcing your provider is more practical because an outsourced provider has more experience and technicians to provide the best possible service.
  3. Has a mobile App. There is greater versatility for remote workers if they can access video chats on their devices. Communication doesn’t only happen when workers are in front of their computer. In the case of an emergency, you need to be able to contact anyone at a moments notice.

In 2020, VoIP phone services are very important business IT support tools with remote work becoming the norm. Below, our IT Support Miami team lists three reasons why business owners need Miami VoIP phone services.

Keeps Remote Workers Connected

With VoIP phone services, business owners and their employees can stay connected, wherever they go. As long as they have a secure  internet connection, business owners and employees can take calls from their office number, their personal phone and even their email address even while working from home.

These features make it possible to stay connected with your employees regardless of where they are in the world. Furthermore, each system is scalable and customized, so you can have a phone system that meets your needs as your business changes and grows.

Moreover, business owners and employees don’t have to give out different phone numbers or even their email address to their clients. Business owners and employees can simply hand out one phone number and keep their other personal information confidential. This will help a lot of employees separate their work life from their personal life, without coming off as rude or limited to their clients.

Fastest Business IT Support in Miami

Other technology companies that offer VoIP Phone Services may take hours to get back to you, but Nerds Support’s 24/7 IT support Miami help desk will ensure that your business is helped in under an hour.

Miami VoIP Phone Services is More Than a Phone Number

Communication isn’t just limited to audio; video calls can bring remote employees in direct contact with one another. They can exchange files, leave comments, or edit each other’s work with ease.

There are some factors that really set Nerds Support’s Miami VoIP Phone services apart from other VoIP phone services. Some big differentiator are the services that Nerds Support’s VoIP system brings. Such included services are:

  • Call Forwarding
  • E-fax
  • Auto-attendant
  • Call Processing
  • Voice to Email

Call Forward

With these services, you can have calls forwarded from your office to your personal phone. Having your business phone number connected to your email also means that you can have your voice converted into text. That way, business owners and employees will never miss another email again!

These services also mean that you can disconnect your fax machine and save money on having an online fax service for your clients.

Auto Attendant

Finally, Miami VoIP phone services come with an auto attendant. That means you will never have to miss another call again, because the auto attendant will take the call for you and record your message so you can reach the caller again later.

The Industry’s Only Money Back Guarantee

Nerds Support’s Miami VoIP Phone services is the only Miami VoIP phone service that offers a 100% money back guarantee. Our promise is that if you don’t like Nerds Support’s Miami VoIP phone services, then Nerds Support will refund you up to two months of your money back.

Tips for Outsourcing Your Small Business Tech Responsibilities

Small business owners shoulder several tech-related tasks that eat up valuable time every day. Outsourcing some of these responsibilities will allow you to focus on more important aspects of your business, like generating leads or tending to the needs of your customers. However, you don’t need to outsource everything—some responsibilities are better handled in-house. Here are some tech projects to outsource and a few that you can take care of yourself.

Automate Whatever You Can

Many of your tech tasks can be automated so you can avoid spending your business dollars on in-house or remote help. The right tools can help you tackle those tedious, repetitive tasks that are tempting to hand off to someone else. You can automate all kinds of things, including posting on social media, tracking your website analytics, sending invoice reminders to clients, responding to common customer questions, and scheduling meetings.


With a good smartphone, you’ll be able to manage all of these tasks easily and efficiently. The new iPhone XS, for example, has a super-powerful processor for running demanding business-related automation apps. The phone also features secure facial authentication to protect your sensitive business information. If you’re an Android fan, the Samsung Galaxy Note10+ can provide the business support you need thanks to efficiency features like the S Pen which works as a remote and note-taking device.

Data Loss Protection and Compliance

A cyberattack and data loss event can cause your customers to lose trust in your brand, but it can also result in legal consequences and class action lawsuits. It might even spell the end of your business. According to CNBC, 60% of small businesses shut down within 6 months of a cyberattack. Consider outsourcing cybersecurity to trained professionals who can prevent disasters and resolve any issues as quickly as possible. For example, Nerds Support offers essential cybersecurity protection solutions including data compliance and email security.


If your business processes and stores credit card information, make sure you hire a cybersecurity expert who can help your business comply with the Payment Card Industry Data Security Standard (PCI DSS) rules. PCI compliance will ensure that you meet the established security standards for protecting credit card information by implementing required safeguards like anti-virus software, restricted access to data, and encryption.

Web Design and Development

Outsourcing the development of your website will give you complete control over the design and functionality of your business’s online storefront. While website builder tools allow you to create a website on your own, you will be very limited by the cookie-cutter result. On the other hand, experienced web designers and developers know how to create attractive, user-friendly sites that will drive traffic to your business and help you generate more leads. Rather than hiring an in-house team and spending your valuable time managing them, consider outsourcing your website tasks to a company with experience in your industry and a cohesive team that’s ready to work.

Cloud Hosting

Another great way to outsource your business tech is to take advantage of cloud hosting. With cloud hosting, your business data is stored stored across multiple servers in different data centers to increase security, protect against data loss, reduce website downtime, and handle traffic spikes. suggests that cloud hosting could eliminate the need to hire in-house IT staff, saving your business money while increasing the flexibility of your computing infrastructure. This will also allow you to access any business information you need from anywhere on any device. Managed cloud services like Box take all of the work out of maintaining this infrastructure.


It’s easy to outsource any of your small business tech tasks thanks to the vast availability of tech services and solutions out there. This can help you eliminate wasted time and reap the benefits of specialized help. Consider outsourcing anything that’s outside of your team’s expertise, so your in-house staff can focus on the specific projects that will help your business grow.