Why Companies Needs Miami VoIP Phone Services in 2020

Americans are working from home more than ever before. Statistics from Smallbizgenius reveals the number of people working from home has increased by 150 percent since 2005.

Remote working is changing the workplace dynamic dramatically and knowing how to use the right tools will be essential in growing your business in the coming years.

One such tool is VoIP.

VoIP Phone Services (Voice-over Internet Protocol) phone services, which is a technology that allows you to make voice calls over an internet connection, rather than a regular phone line. This means that you can make calls from anywhere through your office phone number.

Getting the Most Out of VoIP

To make sure you have the best VoIP system in place you will need a VoIP that:

  1. Has a secure and encrypted connection, preferably in the form of VPN. A Virtual Private Network lets users connect to the internet securely without worrying about being infiltrated or breached. This way, remote workers can share files and communicate even when they’re in other locations like coffee shops or restaurants.
  2. Is Hosted by a Cloud Provider. A hosted VoIP system means remote workers have easier access from different places. Additionally, outsourcing your provider is more practical because an outsourced provider has more experience and technicians to provide the best possible service.
  3. Has a mobile App. There is greater versatility for remote workers if they can access video chats on their devices. Communication doesn’t only happen when workers are in front of their computer. In the case of an emergency, you need to be able to contact anyone at a moments notice.

In 2020, VoIP phone services are very important business IT support tools with remote work becoming the norm. Below, our IT Support Miami team lists three reasons why business owners need Miami VoIP phone services.

Keeps Remote Workers Connected

With VoIP phone services, business owners and their employees can stay connected, wherever they go. As long as they have a secure  internet connection, business owners and employees can take calls from their office number, their personal phone and even their email address even while working from home.

These features make it possible to stay connected with your employees regardless of where they are in the world. Furthermore, each system is scalable and customized, so you can have a phone system that meets your needs as your business changes and grows.

Moreover, business owners and employees don’t have to give out different phone numbers or even their email address to their clients. Business owners and employees can simply hand out one phone number and keep their other personal information confidential. This will help a lot of employees separate their work life from their personal life, without coming off as rude or limited to their clients.

Fastest Business IT Support in Miami

Other technology companies that offer VoIP Phone Services may take hours to get back to you, but Nerds Support’s 24/7 IT support Miami help desk will ensure that your business is helped in under an hour.

Miami VoIP Phone Services is More Than a Phone Number

Communication isn’t just limited to audio; video calls can bring remote employees in direct contact with one another. They can exchange files, leave comments, or edit each other’s work with ease.

There are some factors that really set Nerds Support’s Miami VoIP Phone services apart from other VoIP phone services. Some big differentiator are the services that Nerds Support’s VoIP system brings. Such included services are:

  • Call Forwarding
  • E-fax
  • Auto-attendant
  • Call Processing
  • Voice to Email

Call Forward

With these services, you can have calls forwarded from your office to your personal phone. Having your business phone number connected to your email also means that you can have your voice converted into text. That way, business owners and employees will never miss another email again!

These services also mean that you can disconnect your fax machine and save money on having an online fax service for your clients.

Auto Attendant

Finally, Miami VoIP phone services come with an auto attendant. That means you will never have to miss another call again, because the auto attendant will take the call for you and record your message so you can reach the caller again later.

The Industry’s Only Money Back Guarantee

Nerds Support’s Miami VoIP Phone services is the only Miami VoIP phone service that offers a 100% money back guarantee. Our promise is that if you don’t like Nerds Support’s Miami VoIP phone services, then Nerds Support will refund you up to two months of your money back.

VoIP phone systems connected throught the cloud

Why Your Business Should Switch to VoIP

VoIP is acronym for Voice Over Internet Protocol. It’s also called IP telephone but commonly known as telephone services that operate through the computer. In addition to traditional voice services, VoIP solutions aimed at businesses have evolved into unified communications.

Businesses use VoIP because VoIP providers offer lower rates compared with traditional phone companies.

How VoIP Works

VoIP phone services turns your voice into digital signals that travel through the internet. When calling a regular phone number, the signal is converted to a regular telephone.

VoIP allows you to make calls directly from a VoIP phone, a traditional phone with a special adapter and on the computer.

Nerds Support's VoIP Phone System offers a wide variety of communication features to keep your business connected

Why Get VoIP?

VoIP allows for both data and voice communications to run on a single network. This reduces infrastructure costs immensely. Many business choose VoIP options because you avoid paying for a broadband connection and a telephone line.

1) Lower Costs

Generally, VoIP costs less than similar services from a traditional phone service. Phone services, as a result of monopolies or government, have higher service costs.

There are many additional costs when using a traditional landline. Placing calls over a regular phone line means two callers will use it up.

Since there are a limited number of lines that can be installed, landline calls are more expensive.  However, using the internet as a call system avoids this issue,  making long distance and domestic calls cheaper in the long run.

Read our e-book on how VoIP can drive revenue for more details.

2) Mobility

VoIP is a very good option for those who wish to run their business remotely or whose business requires them to be on the move often.

On a traditional phone line, you’re tied to a physical location. Furthermore, migrating phone systems to another office or a home requires contacting phone companies to transfer services and phone numbers to those locations.

3) Improved Communications

With VoIP, you can choose how your phone rings and where. For example, you might decide that the first few rings will be forwarded to your office.

If it rings past more than that, you can choose to send the call to a personal mobile device or computer,  should no one in the office be available. In other words, urgent calls don’t have to be missed.

Moreover, documents that need forwarding do not have to wait either. Businesses can e-fax documents rather than waiting an indefinite amount of time to get it through traditional fax.

4) Functionality

In the age of connectivity and mobilization, business happens everywhere. That mean that travel is a necessity. If you are not available at the office, you might be missing on valuable opportunities for your business.

With a VoIP service, incoming calls are rerouted to your phone wherever you have it plugged to the network. This can be done on a cellphone as long as it’s connected to the internet. So you can always answer business calls whether on a business trip or in an emergency.

When switching to VoIP, long distance calls and international calls are also free.

5) Versatility

Adopting VoIP phone systems allows for multitasking and increased productivity.

If you miss any calls you can read a transcript of the voicemail that are sent to your email directly.

This is just one example of the many useful features available on VoIP phone systems.

6) Flexibility

What were to happen if the office became inaccessible? In the case of a natural disaster, pandemic or electrical outage, a traditional phone service leaves your operation vulnerable.

VoIP phone services are a shift away from traditional telephoning and with that shift comes innovation. You can choose where you receive a call and how, giving you more control over your client interaction.

If your internet is down, you don’t have to worry about your ability to make calls. VoIP offers flexible features like call forwarding, which gives you the opportunity to answer on your mobile device.

If there’s an outage your business doesn’t have to stop. These types of features are invaluable for any business and deserves looking into.

VoIP can be integrated into your business continuity plan. This ensures your business continues to function regardless of the circumstances.

What Equipment is Needed?

High speed, broadband, internet connection is needed for VoIP. It can be through high speed services like DSL or a local network, or a cable modem.

Some VoIP services work exclusively with computers, while others allow for traditional phones connected to a special adapter. On a computer, you’ll need a microphone and some software.

A headset works fine for this purpose. The VoIP phones connect directly to the internet. A phone with a VoIP adapter works like any other phone.

If you’d like to learn more about our VoIP Phone System Solutions, click here.

How VoIP Phone Systems Benefits Business Communication Leaderboard

The 50 Fastest Growing Tech Companies in South Florida

Nerd Support Top 10 Fastest Growing Companies

SFBJ 2019 Fastest Growing Companies


Nerds Support was named among the top 10 fastest growing companies with a revenue under $25 million by the South Florida Business Journal.

300 people gathered at Jungle Island in Miami to honor South Florida private companies that had the highest revenue growth in the last two years. Usually the ranking would be among the top 50 companies but, this year it was split into two categories: those with revenue over 25 million and those with revenue under.

The ceremony took place at Jungle Island’s Bloom Ballroom. Honorees of the award come from Miami-Dade, Broward and Palm beach counties.

With Scott’s 15 years of leadership, Nerds Support comes highly recommended by their clients for its expertise in IT Services and Cloud Solutions. Even though Scott is the CEO, when you hire his team, you also get him as another asset for your company. Essentially, Scott becomes part of your company and you can feel secure in knowing that he’s always watching out for your technology needs and giving all the best and greatest solutions possible.

The award and ranking are the latest among several awards Nerds Support has won for it’s rapid growth in its sector. The award itself doesn’t mean much to Scott and his team, it’s what the award represents beyond the recognition.

Nerds Support’s believes its biggest achievements have been its contribution to the South Florida community. As it grows in profits and size, it gains the resources needed to help even more companies thrive and grow themselves. The goal for Nerds Support has always been to help small businesses and make a greater impact to the community as a result. As Nerds Support works with its partners, they grow and make profits. As that happens, the hope is these companies hire more employees, stimulate the local economy and South Florida improves and changes.

CEO Scott Richman Accepting the Fast 50 Award

This company has never lost a client and it’s never met an issue it couldn’t resolve. This award is a testament to the work ethic and tenacity Scott has put into building up Nerds Support into an enterprise that will make a difference in South Florida.

The belief in community and the growth of small business exists because of Scott’s background. He started with a passion for computers and a vision for what they could do. Spending many long nights devoting himself to  the company that exists today, he understands the challenges, pressures and demands small businesses have on a daily basis.

The award means Nerd Support’s services are valued and it’s doing the job it has always intended on doing: helping businesses grow as fast as possible. If you’re interested in reading the full press release, click here.

Found out why Nerd Support is consistently being recognized as one of the fastest growing companies in South Florida for yourself. Visit our website here.