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Miami-Based Nerds Support Inc. Ranked Among Top 200 of World's 501 Most Elite MSP's

Nerds Support is Among The World’s Most Elite MSP’s

Nerds Support Ranks Among The Top 200 Managed Services Providers 

Nerds Support is one the world’s premier managed services provider on the 13th annual Channel Futures MSP 501 rankings for 2020. The company is proud to have won this honor for the second year in a row.

In 13 years, the MSP 501 has grown from a competitive ranking list to an eclectic group of service providers, vendors, distributors and industry analysts that now define the managed services industry.

In response to demand from telecom agents, resellers, digital agencies and other non-MSP channel partners that are spinning up managed services practices, we are excited to this year launch the NextGen 101, an MSP 501 list. 

The demand for telecom agents, digital agencies, agents and other partners interested in managed services practices, MSP 501 released this top-tier list of exemplary managed services provider.

To read the full press release click here.

Channel Future’s 501 Ranking

MSP’s across the world complete an extensive survey and application reporting their services, rate-of-growth, annual total and recurring revenues, pricing structure and more to determine their eligibility. MSP’s are ranked using a unique methodology developed by Channel Futures that weighs revenue figures according to how well the applicant’s business strategy predicts and adapts to trends and growth within the industry.

Nerds Support’s History 

Nerds Support is a Miami based managed IT Services Company that provides IT consulting, support, cloud computing, Software-as-a-service (SaaS) and cyber security support to a variety of industries but focuses on manufacturing, logistics, financial and CPA firms. Scott Richman founded Nerds Support in 2004, hoping to provide small to medium sized businesses the assets need to gain a competitive edge by the strategic use of IT and support technologies.

Using his knowledge as a Microsoft Certified systems engineer, Scott built infrastructures unique to each of his clients and partners to provide them with a fully functioning IT services department. In the 15 years since its founding, Nerds Support has become the reliable partner of now successful companies and as they have grown so have we. The success of Nerds Support’s partners has coincided with our own because our partner’s success is Nerds Supports as well.

Nerds Support now has a thriving team of industry systems engineers and IT professionals with a combined 30+ years of experience in Technologies support, services and security. “We have a real passion for helping our clients,” said Scott. “We want to make sure our clients have the IT infrastructure, that they have the tools, that they have someone working with them helping them develop in a world that’s becoming more reliant on tech.”

That is why Nerds Support was ranked “…among the most elite, innovative and strategic IT services providers on the planet,” according to Kris Blackmon, Content Director of Channel Partners & Channel Futures. 

a man using the cloud on his tablet

How To Help Your IT Department with Managed IT Services

Managed IT Services Transitions Businesses to a Cloud-based Infrastructure

If you’re looking to grow your business, you should consider managed IT services in Miami. Managed IT Service Providers help improve business’s operations by reducing costs and providing superior technology solutions. Here are a few ways an MSP can help you achieve your business goals.

You can take a look at 10 examples of cloud computing on our blog.

Hybrid Cloud Solutions Increase in Popularity

It’s no secret that Nerds Support’s Miami cloud solutions is increasing demand day-by-day. A lot of companies are turning to the hybrid cloud. Organizations need to learn about hybrid cloud to grow. But hiring an MSP can help them.

Experts expect  the hybrid cloud market to grow from $44.6 billion in 2018 to $97.6 billion by 2023.

The hybrid cloud market was valued by Markets and Markets at $45.70 billion in 2019. Furthermore, hybrid cloud is expected to reach $128.01 billion by 2025.

These numbers indicate that Hybrid cloud systems are growing in popularity and use. Therefore, it’s not a surprise that 94 percent of enterprises use cloud systems. This is according to Right Scale annual state of the cloud report.

More and More Businesses Embrace Multiple Cloud Applications

In addition to using the hybrid cloud, companies are using more cloud applications like Citrix & Vmware. So, it becomes important for organizations to integrate all of these different solutions. An MSP can provide integrated solutions so that companies have a smooth workflow.

Sticking to one type of cloud solution might resolve some issue but create others. Both public and private cloud solutions have benefits and drawbacks.

Pros of Public Cloud

  • Based on a pay-as-you-go model. Lower upfront costs.
  • Large enough to meet the needs of a majority of organizations
  • Massive network of servers which protects the system from failure.
  • Servers are physically housed in a secure, offsite data center
  • Large public Cloud providers like Amazon Web Services and Comcast Business Cloud have enterprise level infrastructure and top grade security.
  • Scalable on-demand resources and applications

Cons of Public Cloud

  • Options are limited if a company requires more customized solutions.
  • The public nature of cloud puts your data at risk. A hacker targeting the public cloud vendor could expose your data even if the hacker was not targeting you specifically.
  • Public cloud may be a one-size-fits-most, and has limited flexibility in configuration and security.
  • Public cloud is not ideal for companies who use sensitive data or is subject to compliance regulations.
  • Data centers might be located overseas where specific regulations don’t apply or compliance standards differ.

The Pros of Private Cloud

  • Hosting and infrastructure are not shared by customers, providing a higher level of control, security and customization.
  • Server can be stored onsite or offsite
  • Capable of delivering different service models
  • Strong security features make it ideal for companies who operate using private data.
  • Can adhere to strict compliance standards
  • Has more flexibility and controls
  • Cost could decrease over time
  • Lower security risk. Private clouds are not as targeted as larger public cloud vendors.
  • Higher scalability than public cloud.

Cons of Private Cloud:

  • Remote access of a private cloud could create security risks
  • More expensive up-front costs than public.
  • Private clouds might require hardware that you will have to own and maintain.
  • Security, in many cases, is up to the user

The Pros and Cons of Hybrid Cloud

Hybrid cloud harnesses the capabilities of both public and private clouds. Hybrid clouds offer more customized options than public cloud by giving companies the option to choose decide where to place your IT applications.

Pros of Hybrid Cloud:

  • Flexibility and scalability depending on individual application needs within the company.  For example: interacting with clients on the public cloud, but keeping their data secure on a private network.
  • Scalability and flexibility is determined by the needs of the company
  • Higher level of security than a public cloud alone
  • Can choose what aspects of IT will be private and which will be public.
  •  Integrates benefits of both private and public cloud solutions

Cons of Hybrid Cloud:

  • Keeping track of multiple different platforms and vendors
  • If you’re using multiple platforms and vendors it it could get overwhelming to track.
  • Using both public and private clouds may require more complex IT management that could equate to higher overall costs
  • Using a combination of public and private clouds could require advanced IT support and management that will raise costs

Fortunately, many of the drawbacks associated with hybrid clouds are resolved through managed it services. A managed IT services company like Nerds Support offers co-managed IT. That means we provide the business with supplementary IT department capable of handling the transition. Not only that, but we also provide the hardware necessary for a successful cloud migration.

Moving Enterprise Applications to the Public Cloud or Private Cloud

Cloud migration, for those of you who don’t know, is the act of moving business operations into the cloud. It is more a digital move than a physical one but it is at least partly physical. Cloud migration involves moving applications, data, IT processes, and data to the data center or centers.

Enterprise applications are located in the private cloud to maintain the security of an organization. But more and more organizations come to know that cloud is actually the more secure solution. So, companies are moving enterprise applications to the cloud. An MSP, like Nerds Support can help you move your enterprise applications to the public cloud safely.

Optimizing IT Cloud Strategies

As more and more companies are using the cloud, it becomes important to optimize and refine services and reduce expenses. As companies know the benefits of cloud solutions, they are looking to improve on the costs related to cloud. MSPs can assess the status of an organization’s cloud infrastructure. They can provide an all-in-one solution at an affordable cost.

Well, MSP service is not just about growing your business. It’s about achieving meaning growth. Let’s build a stronger foundation for the future with reliable managed services.

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Two business employees strategize their IT plan

Three Things Your Miami IT Strategy Needs to Succeed Now

Cyberattacks are among the biggest concerns in today’s world. A Varonis study reveals 62 percent of small businesses experience a cyberattack in 2018. However, this problem doesn’t simply affect small business.

The following companies were affected by cyberattacks in 2017

  • Whole Foods
  • Equifax
  • Deloitte
  • Yahoo

This doesn’t even begin to talk about other major breaches in cyber security. But nonetheless, the message is clear: cybercrime is at an all-time high and it shows no signs of slowing down.

Our Business IT Support team at Nerds Support is making it their resolution to keep providing their clients with the best IT services in Miami and to give prospective clients a new IT Strategy, designed to make their businesses efficient.

If you are looking to plan an IT strategy for your business, then the following three components are key to making your business safer.

1. Miami Data Backups:

Ransomware ignited a new fear within business owners. For months, business owners without an IT strategy imagined what they would do if their company was under a ransomware attack.

  • Should they pay the fine and hope the hacker would return the files?
  • Should they find someone to help them?

They struggled to make a solid choice.

Nerds Supports clients, on the other hand, did not have to make such a choice. Not only did our 24/7 IT Support team carry extensive knowledge on how to take down such malware, but Nerds Support also conducts daily backups.

This means that at the end of the work day, Nerds Support always saves a copy of all your company data. That way, if something happens the next day, at least you still have the data from the previous work day. Having a data backup plan not only makes a company feel safer, but also guarantees their company safety.

2. Miami Cloud Security:

The 2020 Lockdown proved that working at a secure office location might not always be possible.

Many businesses across multiple industries were forced to continue operating remotely. Although technology has enabled successful transition to a remote work environment. That doesn’t mean your business is safe with any security system.

If you can’t guarantee that all the devices of your employees are secured with advanced security features like multifactor authentication, compliance review and network security checks then you are taking a big risk.

When our Managed IT team explains cloud solutions to our clients, we always drive the point that the cloud’s strongest advantage is the security that cloud solutions provides. Nerds Support’s data centers are heavily monitored and constantly scanned to make sure your company files stay safe.

Our Business IT Support team also makes sure your company files are secure, so you may work from any place, at any time, with complete ease. Our cloud ran efficiently with no problems in 2017 and it is just as ready to take on Cyber Security.

3. Business Continuity:

How many businesses shut down after a hurricane hits?

During 2017, South Florida hit a major setback with Hurricane Irma. Businesses were left in the dark for anywhere between days up to weeks, leaving Miami business owners anxious to get back to work. But at Nerds Support, all the company’s clients were able to continue running their business through the hurricane. This was because Nerds Support’s servers were running at 100% capacity before, during and after the hurricane. That meant that nothing happened to all of our clients’ company data and even if their workplace was inaccessible, employees could have just opened their laptops from other locations and resumed working.

If you cannot operate under these conditions you are risking your business. Companies like Twitter, Square and Facebook are committing to a fully remote business model. Other companies like Goldman Sachs are looking into partially remote operations. That is because the world is waking up to the tentative nature of a business that depends on an office space to function.

Look around at all the retail stores that close down after a natural disaster or the COVID-19 outbreak. All of the major outlets and shopping malls that depended on their physical store to generate profit. However, we don’t have to look at the retail industry to see the breakdown of the old model.

CPA firms have struggled to migrate to the cloud and, therefore, integrate themselves to a remote work environment.  Some firms that had adopted the cloud partially are limited.  As this article in the Journal of Accountancy points out, firms that successfully migrate to the cloud are safer, more secure, more efficient and more productive as a result.

Business continuity ensures your business survives through any unpredictable event.  You wouldn’t buy a house without doors. You shouldn’t have a business without a business continuity plan.

Conclusion:

If you want to have a business IT strategy for 2018, you need to make sure it includes the following:

  • Data Backups
  • Cloud Security
  • Business Continuity

As a business owner, it’s easy to understand why developing an IT strategy from scratch can be difficult. But Cyber security is going to be so important, that it will be irresponsible to not have an IT Strategy on hand. The good news is that with Nerds Support, developing an IT strategy is as simple as making a phone call or visiting a website. Nerds Support’s clients are some of the most secure businesses in South Florida and our Business IT Support team is ready for anything cyber threats have in store. Call us today to see how you can kick off your year with a customized IT strategy.

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Good Data Management Habits Companies Should Follow

Managing Data

Data is everywhere. Everything you do these days seems to require you to enter some details which are later used to target you and define you by companies.

No sooner have you searched for something online than an advert pops up on your computer promoting the goods you were after. Your email inbox is filled with promotional material linked to places you’ve visited, websites you’ve used and inquiries you’ve made.

We live in a data-driven age, where any company looking to get ahead has a firm understanding of the data it needs and how to manage it. The amount of data harvested is growing exponentially, which means in order to truly get the best from it there must be effective management protocols in place.

In order to truly manage data effectively, companies should look to take some of the following steps.

Purpose

Understanding the purpose of data collection is important to companies. The amount of data out there is mind-boggling, and it is easy to get caught up in driving too deep into it. It’s widely reported that around 70% of all data collected goes unused for analytics.

In order to be effective, know exactly what purpose you are collecting data for. Starbucks does this effectively, using data to analyze the best locations for new stores. They often open two close together which is usually a route to failure for other businesses, but having used data to identify the locations, few fail.

System Options

Data takes up space and a company of any size needs to understand the limitations of their own storage and processing. Altium’s run-down of PCB data management highlights how the most important issue is having a system that can manage the vast amount of information a company now acquires. That may be a physical server onsite, or a cloud solution that allows for off-site storage and processing.

Simply having a huge spreadsheet is not the route to success here. A company can invest in a customer relationship management (CRM) tool, which means you can keep your data in one place, organized and easy to track. Looking to this type of solution is increasingly popular and helps deal with our next point also.

Software Considerations

Getting the right management software is as critical to getting the most out of your data as the method by which you store it.

It might be you choose something too complex for your team to understand, or a system too large for your business’s needs. It might be your software is not secure enough for your business to feel comfortable relying on. Any of these issues will weaken the value of the data you harvest.

Take your time, assess the options and choose software that is right for you and your team.

Data Regulations

There has been an increase in the number of breaches within the data collection field, not least from the Cambridge Analytica scandal, and some countries have created more stringent regulations on data collection, storage and processing.

You must ensure compliance with any regulation enforced by countries where your company operates, even if you are not based there. This is particularly noteworthy for American companies looking to operate and collect data from South Africa or the EU.

Customer Trust

Trust is a huge part of data collection and the way you use the information you harvest can increase customer trust in you and your company. Be clear to the customer about what data you are collecting and how it is to be used. A study by University of Pennsylvania’s Annenberg School for Communication reveals that because customers are sharing their data with you doesn’t necessarily mean they’re happy to do so. Misusing that data could see your company lose consumer trust, rather than reap the original rewards you intended.

Make sure you always inform users of your policies and show full transparency during the collection process. You can achieve this by allowing users to decide which information they wish to share, or creating a specific privacy policy which gives users the option to learn about your data collection practices.

For additional reading on this subject, be sure to check out our article on ‘How to Improve Data Quality’.

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How to Resolve Your Biggest Cyber Security Concerns

Businesses face all types of issues. However, advances in technology have made a handful of concerns more pertinent than others.  In a poll conducted by Nerds Support, we discovered the top concerns businesses had related to data loss, compliance and security. As a result, we’ve addressed just a few ways your business can resolve these problems from most important to least.

Nerds Support Polls Cyber Security Concerns

1) Data Loss Prevention

Data is the most important currency any successful business has today. Furthermore, if you’re in a heavily regulated industry like financial services, data security is everything. That means data, and how companies manage it, often comes to define them. Losing Data can completely disrupt, and in many cases, destroy a company. Here are few ways you can prevent data loss in your business.

Back Up Data

Backing up your data is simple, not easy. Businesses often neglect to back up information when they’re busy or prioritize other tasks instead. Creating an effective backup strategy is the best way to commit to scheduled backups. You probably have data with varying levels of importance. Data that is critical to your business and data that is less so. Therefore, you should designate what data to back up daily, weekly, monthly, etc., in your plan.

Encrypt Your Data

Many organizations collect personal data from their clients. This data can come in the form of names, social security, financial information and more. If this data is stolen or leaked, the organization responsible for keeping the data safe would be in jeopardy. Potential lawsuits, investigations and the backlash from a data breach could destroy a business’s chances of recovery as a result.

Invest in a service that encrypts backups automatically to secure your data against anyone looking to steal, abuse, or access it. Cloud back-up services does just that.

The More (Backups) The Merrier

If you have important data back it up as often as possible. Backup all data imperative to your business in multiple formats to ensure its safety. Three backups are the standard for particularly important data. Moreover, backups on a cloud server and a hard-drive prevents data loss if your physical office is damaged or if there’s an outage.

Be Smart About Where You Work

Bring-your-own-device culture is more popular than ever. With cloud computing, employees can use their own laptops and mobile devices to work outside the office when they’re sick or on the road. Although this is good for productivity, they can also leave your data vulnerable if misused or misplaced.

Make sure to avoid public Wi-Fi networks as they can be exploited by a hacker to gain access to your device. If you’re going to use a mobile device or personal computer, purchase a VPN to encrypt your information. Using personal hotspot are also a good option since they’re private and cannot be accessed as easily.

Work With Professionals You Can Trust

If you do lose your data for whatever reason, trying to recover it yourself might worsen the damage. That is why it’s important to confide in experts that can keep your data safe and facilitate recovery when it occurs.

2) Maintaining Compliance

Regulatory changes, managing costs and meeting deadlines make maintaining compliance a struggle for businesses. The cloud, however, could resolve those issues and simplify compliance work dramatically.

Compliance Work Made Easy

Companies are often reluctant to leave paper filing and in-house storage behind. Trusting a third-party cloud provider to store important data seems daunting and unreliable, but that couldn’t be further from the truth. In reality, the cloud allows for quick and accurate data analysis that can cut down costs associated with compliance.

The cloud makes auditing easier. With its automated data backups and file sharing capabilities, auditors and employees can keep track of and review electronic files effectively. That also means the business becomes more transparent on the cloud.

Tracking Proper Documents

Compiling all the necessary documentation is half the battle. Internal Auditor Magazine recommends using applications that multiple users can review and edit. You also need a reliable IT department to monitor where the records are stored. As alluded to above, downtime and outages can be a real nightmare if your data isn’t properly backed up or stored in multiple formats.

If your IT department is overloaded with work or is too small properly manage record storage, then a co-managed IT department might be your best option. A co-managed contract with a managed service provider allows you to bulk up your IT department and delegate tasks to that your own department can’t do on its own. Co-managed solutions are great for growing financial firms, for example.

For smaller companies, outsourcing tech responsibilities means securing all necessary data without having to hire more individual techs.

3) Social Engineering & Ransomware

Social engineering is an issue impacting every industry. That’s because social engineers attack individual users with deceptive emails. Individual users are usually employees. If a cybercriminal can get one employee from your company to click on a link, they can access their machine. If they can access their machine, they can access the company’s systems.

Once in, a cyber-attacker encrypts data with malware and holds it ransom until the company pays a large fee.

Training

When employees recognize a potential phishing email in their inbox, it’s harder to trick them. Whenever you receive a dubious email containing a link or an attachment, send it over to your IT department to analyze. Even if it seems harmless, send it over.

Social engineers tailor scams to specific individuals and they’ll use personal information to get a click. It could be a message from your bank asking you for payment card information. It might be a store the user shops in offering online deals.

Investing in anti-phishing software helps protect employees from email scams.

Monitor Your Systems at All Times

MSP’s are a good option for companies looking to increase security as well. They monitor activity 24/7 and are available to answer questions and concerns a user might have about potential threats. Nerds Support, for example, trains and informs users on social engineering red flags, working with the user to review emails and files they’re unsure about.

A culture of healthy skepticism will improve an employee’s chances of avoiding a ransomware attack. However, employee awareness is not enough. Having updated cyber security software and dedicated cyber experts to assist in dealing with threats should be part of any business’s cyber security plan.

I’ve briefly touched upon the biggest concerns businesses have, but if you want more in depth articles on these topics visit our blog.

If you’d like to talk to real cyber experts about your biggest business concerns contact us and we’ll be happy to answer any questions about the cloud computing, cybersecurity and MSP’s.

2020 Top Security Concerns Leaderboard