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A businessman holding a laptop secured by the cloud

Top Cybersecurity Risks for CPA Firms in Miami

Cybercriminals are always hunting for identity theft victims. It is becoming increasingly important for you to take proactive measures to protect your clients’ personal and financial information. It doesn’t matter if you work by yourself or for a large accounting firm—digital security risks are a growing concern for everyone in the accounting profession. Those who don’t address these concerns are putting themselves and their businesses at serious professional liability risk.

There has been a rise in cyber attacks since the Coronavirus pandemic set in. 80 percent of firms have seen an increase in cyberattacks. Therefore, it is becoming increasingly important to take proactive measures to protect clients personal and financial information.

The truth is, cybercriminals are always hunting for new victims. Gartner research shows that the cyber security market will be at $170.4 billion by 2022.

We’ve already seen countless instances of hackers targeting businesses and institutions and getting paid millions of dollars in ransom money. Cities like New Orleans and Naples, Fl have suffered severe attacks that compromised their systems and the security of the cities themselves.

Since financial institutions are trusted with much of their client’s personal data, they are high valued targets for hackers.

Here are the Top Cyber Security Risks CPA Firms in Miami are facing:

Ignorance

While the advanced abilities of modern cyber criminals may seem obvious, too many businesses do not grasp the reality of the frequency and the severity of the threat. One study estimates that 97% of companies have already experienced a breach of some sort, meaning at least one hacker has bypassed all layers of security. The threat of cyber security is real, and ignorance offers no protection.

Poor Passwords

Passwords are the most basic defense against unwanted digital access. How secure are your passwords? Are you using them to their fullest potential? For most corporations, poor passwords are a major security risk. About 76% of corporate network breaches are directly related to lost or stolen credentials, like easily hacked passwords. Change your password immediately if it is “123456,” “password,” or something equally unsafe. Be sure to follow best practices for strong passwords like a long chain with varying types of characters.

Internal Threats

Internal threats usually come from individuals who misuse their information access. Unfortunately, no matter how careful your firm is, you may have an unscrupulous employee on your hands. Also, service vendors may find themselves in a building where sensitive information is on display. It’s important to restrict access to information to employees on a need-to-know basis.

The Cloud and Other Technological Vulnerabilities

Unless you have Managed IT experience, finding all the technological vulnerabilities in your software and hardware is nearly impossible. Every application and operating system on your computer, phone, or tablet can have a vulnerability, and it only takes a hacker one moment to exploit it once it has been found. When you use cloud-based storage, you add another layer of vulnerability. Work with an IT professional and be sure to review your cloud-based service providers often.

Phishing, Malware, and Hacking

4,000 firms were analyzed in a 2020 Verizon report and they found that 52 percent were a result of hacking.

Phishing and malware are malicious attempts to access sensitive data. Phishing is the process of sending an email that entices a reader to click on an attachment and enter personal data, which opens the computer to a hack. Malware is malicious software installed without a user’s knowledge with the purpose of hacking the computer or otherwise disrupting its function. Both are a risk for the modern CPA. All it takes is an involuntary click on a seemingly innocent email to infect a computer or release sensitive information.

Of course, you also have the risk of being hacked.

As a data collector and caretaker, a CPA has a legal responsibility to remain compliant with government regulations. Over time, the data that is stored in order to remain compliant becomes a threat in and of itself. If the data is not properly stored, or if it is not able to be found in the event of an audit, your firm could face a large set of legal risks.

How to Defend Against Cyber Security Threats

Work with an IT professional

Work with an IT professional to ensure you have proper security protocols in place. Review any cloud-based service providers to see if they have good security measures as well. Perform a security risk assessment to stop any potential problems before they can grow.

Understand and Protect the Flow of Confidential Data

Make sure you understand the flow of confidential data in your firm and enforce proper security procedures. Review access controls to ensure only those who should see data have access to it. Train, vet, and monitor your employees, and carefully screen any service providers or vendors who come to your facility. Make sure customers are not able to see the data of others when they visit your facility.

Create an Information Security Plan

Have a written information security plan that includes a timely purging of generic data sets. Train your employees to adhere to these rules. Review the plan periodically among leadership staff as well as employees.

Reduce Your Risk with Professional Liability Insurance

Protect yourself with proper insurance. While all of these risk reduction strategies are important, the most important way to protect yourself and your business is through professional liability insurance. Purchase a policy that properly addresses all potential cybersecurity exposures.

Protect Your Firm from Cybersecurity Threats

For CPAs, protecting data can quickly become a full-time job. It is your ethical and legal responsibility to do everything in your power to protect your clients and their personal data. Beyond that, you need to protect yourself—Cybersecurity risks are very real in this modern world. By following these strategies and obtaining appropriate liability coverage, you can fight cybersecurity threats head on.

Conclusion

The cyber risks are so great these days that management must get involved to ensure that appropriate mitigation strategies are in place. We all know the first step to treating addiction is admitting there is a problem. Similarly, the first step toward cyber security is acknowledging that you are at risk.

 

cyber hacker breaches the security of thousands of Canadian CPA firms

CPA Canada Breach Exposes Over 300,000 People

Data Breach in CPA Canada

A breach of CPA Canada exposed the personal data of over 300,000 Canadian accountants and stakeholders.

According to existing reports, the information pertained to the distribution of CPA Magazine. CPA Canada said credit card numbers and passwords were encrypted and not among the exposed data. The cyber criminals accessed CPA Canada members’ contact information on the organization’s website.

Approximately 329,000 individuals were notified of the breach and warned of possible attacks in the future.

It warned members to stay vigilant of possible phishing emails, texts or phone calls that may come as a result of the attack.

Taking Secure Steps

Members of CPA Canada will have to check their emails frequently and be careful not to open any attachments from unsolicited messages.

CPA Canada took steps to secure its systems to secure their site, however the breach could have happened months earlier. As is the case with many breaches, it’s difficult to pinpoint when exactly a breach happens.

The association ties the incident to an alert issued in April about a phishing campaign that requested users to change their CPA Canada password due to a website breach. This is a common way cyber attackers gain access to information.

A similar breach occurred after the launch of Disney Plus. Experts say that hackers sent fraudulent emails asking users to “verify” their passwords so they could be saved and sold on the dark web.

They explain that the emails originated from the IT department where the victim was employed. The emails indicates that the IT department suspected a security issue with the domain cpacanada.ca.

This is Nothing New For CPA’s

Unfortunately, this type of event is too common for accounting firms. In April 2020, the IRS issued warnings to taxpayers and firms to be aware of phishing scams involving the stimulus checks from the CARES Act.

Cyber security experts advise accountants to take even greater care of their data especially when working remotely.

Forcing digitalization has left many firms more vulnerable to attacks than ever. The usual types of phishing attacks are all present only now they’re more frequent. Hackers know that firms that had issues shifting to a remote environment left many digital vulnerabilities exposed.

The IRS itself had struggled with enabling employees to work remotely. Changes to internal systems and readjustments made for enabling remote access leaves gaps for attackers firms might not otherwise have.

Some Firms are More Vulnerable Than Others

CPA Canada reports that all activities are normal for now, but things could have turned out much worse. Accounting firms that neglect their cybersecurity can quickly become the victims of hackers. The moment attackers gain access, they encrypt and freeze data until your firm pays their fee.

Larger firms are safer because they perform frequent audits and have security consultants ready in hand. However, smaller firms might not have the resources and cyber security skills necessary to protect themselves.

These firms still deal with sensitive financial information so they become preferred targets by hackers. It’s much easier for a hacker to attack several small firms than one larger one.

Conversely, firms experience attacks caused by spiteful or careless employees. Performing regular backups is better than doing nothing but there is no guarantee the hacker won’t just keep your data hostage. Paying the ransom doesn’t guarantee an end to the attack either.

How Do you Prepare Against Phishing Attacks?

The best way to prepare for an attack is to do incremental backups and consistently testing those backups. Backups are useless if you can’t restore your systems should something happen.

Working Remotely Adds New Risks

Now that CPA firms are working remotely, they might not have the same resources or security measures they would have in an office setting. Firm employees typically access applications through their secured office desktops. Accessing these same applications on a personal device could mean they are easier to breach even with a VPN.

IF a CPA failed to assess the security measures needed to function remotely it can leave the doors open to a cyber attack that breaches systems quickly.

Compliance is Key

A way smaller firms can avoid scenarios like the one mentioned above is by applying best practices when it comes to IT security. Even if you are a smaller firm with limited IT personnel, there are Managed IT services providers that can supply you with the needed boost in security.

How? By doing what the larger firms are doing, applying best practices to all of your systems. A CPA has to follow strict compliance regulations in order to operate. SOX and FINRA regulations, for example, require regular audits that demonstrate sensitive financial data is kept safe.

The added benefit achieving compliance is that it requires a secure IT infrastructure. By auditing and verifying compliance firm are also checking for cyber vulnerabilities.

Cyber criminals have learned that companies are increasingly more difficult to infiltrate by directly breaking through their security systems. That is why they rely on phishing attacks to go around this problem.

Phishing Attacks Still Happen Because They Still Work

In the case of CPA Canada a phishing scam exposed valuable information. Phishing scams are still the most popular form of cyber attack today. That is because it doesn’t target a network, it targets the user.

Phishing is all about manipulating the target into performing an action. It can be downloading an infected attachment or clicking on a malicious link.

With phishing scams, hackers don’t have to worry about the strength of a firm’s network because no matter how strong the network, it’s only as strong as its most gullible employee.

It can be even worse when added to a remote environment. Having a dedicated team of IT experts available 24/7 improves an employee’s chances of avoiding a phishing attack altogether.

Nerds Support has comprehensive IT solutions that allow our technicians to flag and monitor potential email scams. However, the safest action to take if you have a limited IT team is to send suspicious emails over to your IT department rather than opening them yourself.

CPA Canada has contacted the Canadian Anti-Fraud Center and private authorities to conduct a proper investigation. Only time will tell the ramifications of this breach and how vulnerable those affected really are.

CPA Firms Data Cloud Protection

How CPA Firms Benefit from Miami Data Protection

All companies today have data. It could be anything from personal files and client data, to product information and financial transactions. In fact, data is one of the most important assets to a company. For that reason, data protection should be a serious consideration for any company. Data protection included guarding the data and making it available to employees who need it. Moreover, it requires ensuring the data is correct and updated as well as keeping the data confidential.

Data is currently the lifeblood of a business. That is why Facebook and Google became the tech giants they are today. The amount of data they have over their users is so valuable, industries depended on them to drive business, develop relationships and predict behaviors.

Imagine if that data were stolen and used for nefarious purposes. Imagine if it were sold on the black market or bought by a third party. You don’t have to be Facebook or Google to appreciate the severity of a situation like this. If your industry fails to protect both client and employee data, this could destroy your business.

Customers have a minimum expectation that your firm or business will keep that data safe. Data governance builds trust and trust builds a business. There are practices that everyone needs to follow to protect important data from breach.

Now more than ever, you find data hacks and attackers everywhere online. 53 percent of companies experienced a cyber-attack in the last year. This was up from 38 percent the previous year. This is why finding the right services that offer data protection in Miami is a good idea. Ransomware and hackers in particular are hitting accounting, the financial services industry and even educational companies all over the world.

Data protection keeps hackers from taking advantage of human errors

Whether you like it or not, human errors can appear from time to time in just about any business. And yes, they can lead to lots of downtime. Hackers will wait for such an error to appear and they will immediately gain access to your business information. If you don’t store your information adequately, hackers will just attack your business, and that can lead to a huge set of problems in the long term.

Training

This is such a huge issue that government regulations are now in place that make data governance a requirement. An important component of safety measures is security awareness training. Employees need to understand the importance of data security and procedures.

Online Safety

Our online activities reveal aspects of our daily life. What we search, where we enter our names, home address, and phone numbers. Facts about our education, our shopping habits, all of these things are recorded on the internet.

The amount of information that can be found on the internet is staggering. People expose their private lives online on a regular basis and that means these details can be exploited to gain access to employee information at work.

Data protection keeps hackers from taking advantage of human errors.  There are three main human errors that cyber attackers leverage to gain sensitive data:

Error 1: Phishing

Phishing and pretexting account for 93 percent of social related breaches, and email attacks are the most common.
The biggest mistake companies make is to neglect cyber until an attack or breach occurs. What every financial organization, accounting firm, and any business with sensitive data needs to do is create a security focused culture. Taking the time to address important warnings and issues in brief meetings or short five minute videos can give your business a huge advantage over cyber criminals.

Error 2: Poor passwords

81 percent of company data breaches are due to weak passwords. That’s because people recycle the same passwords across their various online accounts. Not only do people use the same passwords, but they continue to use those passwords as long as possible until it they’re told to change it by an IT department or affected by a cyber-attack. Businesses need to take an active role in helping their staff develop password good password hygiene. The reason many people use reuse these passwords are fear of forgetting. In fact, it was the number one reason for reuse. 61 percent of users admitted this in a poll by Lastpass.

There are password manager software applications that collect data and store it in encrypted databases. Nerds Support uses password expiration tools that instructs users to change their password every 30 days.

Error 3: Unauthorized access to devices

Although  industries  have become more mobile through smartphone technology, tablets and laptops, companies still issue devices to their employees. Over half of working adults allow friends and family to access employer-issued devices at home. Furthermore, it’s possible for employees to download malware that could gain access to important data and applications.
Implementing security controls on devices like two factor authentication and password protection is necessary in this case to avoid these risks. Also, introducing a thorough and comprehensive information security plan that addresses such concerns will lead to a more cyber secure culture within the workplace.

This is especially important for accounting firms due to the sensitive nature of their data. Financial firms are also vulnerable to these types of human error and critically impact the business. Nerd Support’s cloud accounting technology mitigates these risks by implementing rigid compliance centered practices.

Data protection Safeguards Against Breaches

Daily data backups, storing your data in an undisclosed location and taking the security measures mentioned above can go a long way. Data protection needs to be a top priority for all industries, because not only will you lose data, you’ll lose trust and eventually clients.

 

CPA Firms Data Protection Statistics

 

Daily data backups, storing your data in an undisclosed location and taking the security measures mentioned above can go a long way. Data protection needs to be a top priority for all industries, because not only will you lose data, you’ll lose trust and eventually clients.

Data Protection saves you money

The average total cost of a data breach is 3.92 million US dollars, according to extensive study by the Ponemon Institute. The average size of that data breach is 25, 575 records. In other words, 25,575 records are stolen on average whenever there is a data breach. Having strong protections is not a luxury, it’s a necessary investment. Most companies don’t realize this until a breach has taken place. The true financial impact is immeasurable when you consider future losses due loss of trust, credibility as well as the fines and fees.

Data protection keeps your company in compliance with the law

All businesses must safeguard their data. In Florida it’s important to remain compliant with the Florida information protection act of 2014. It’s a lot easier to avoid any potential lawsuits this way too. And, the most important thing, this way you can create powerful business relationships with each client.

By following compliance standards many of the vulnerabilities associated with human error are eliminated entirely. So you need to find IT solutions that take compliance not only into consideration but make compliance the basis for those solutions.

For accounting, it’s GAAP compliance standards that should be met. In the case of financial services, using FINRA approved cloud storage services is key.

What Happens When Data Protection is Underestimated?

There were huge data breaches in government run facilities in the past year. Ecuador was victim to a data breach that compromised the information of up to 20 million people. This included adults and children, dead and alive. To give you a sense of scale, Ecuador has a population of 16 million people. These attacks are only getting worse as hackers expose long neglected security weaknesses.

If you want to make sure that your company data is safe, contact Nerds Support for more information. Our dedicated data protection services team can give you a free consultation to discuss your industry and compliance needs.

Financial firms use finacial cloud computing to remain competitive

How Financial Firms Can Digitize & Stay Competitive

Financial organizations are using financial cloud computing technologies to remain competitive as new research reveals banking and finance are becoming more dependent on emerging technology.  

In the old days, the cloud technology was adopted by small start-ups who didn’t have legacy architecture in place or the resources necessary to develop their own onsite IT. Now, larger institutions are moving to the cloud as well. Financial cloud computing stems from the growth of modern cloud providers. They have better security, compliance controls and privacy features. Furthermore, a modern cloud provider can automate many of the manual tasks that could put companies at risk if done improperly. Companies use the cloud to meet compliance and cybersecurity standards.
Although transition to the cloud requires upfront investment, for many financial firms the change means more than cutting costs.

Changing Demographic & Tech

56 million Millennials (ages 23-37) were working or looking for work in 2017, according to the PEW research center, making them the largest portion of the U.S. labor force. This means millennials are becoming the largest drivers of the economy. Millennials are on average more technologically savvy than the previous generations and have driven growth towards a more digital economy.

Banks and other financial institutions must adapt to account for this new trend. Digital banking users have increased from 26% to 51% between the years 2012 and 2017, according to the U.S. Federal Reserve. Consumers are banking digitally, meaning through desktops, laptops, tablets and smartphones.

82% of consumers ages 18-24 were using mobile banking platforms in 2017, indicating a shift towards a more personalized banking experience. They also want to sign up for banking services without needing to visit a physical branch.  

Valued Digital Financial Banking Features Statistics

The Rise of Mobile Banking

Based on a 2018 survey, PwC, a professional services firm, found that mobile users grew from 10% in 2017 to 15% in 2018. This means mobile banking is becoming more popular as time passes. Taking all of these statistics into account, banks should adjust their priorities towards increasing and personalizing digital banking services. There is growing competitive pressure coming from companies like Alibaba and financial startups to go digital in terms of how companies should function and engage with customers.The goal is to make banking services available to people in remote locations where they may others be unable to access local branches.

Digitalization 

Digitalization is also far less expensive than banking in a traditional brick-and-mortar branch. PwC ‘s report titled  Bank of the future: Finding the right path to digital transformation, mentions how some banks create full on digital native banks that use completely digital customer interface and back end.

The report also says, that branch transactions cost about $4 each, while online and mobile transactions cost $0.09 and mobile transactions cost $0.19. Automation is the biggest channel in terms of growth for many businesses across the board.

Going digital makes banks more agile as well. It allows them to quickly adapt to changing customer trends and tastes. Going digital will provide for a testing ground for new services and products where a bank would otherwise have to commit to a strategy and hope it’s successful.

Financial Cloud Computing 

It’s possible to use modern IT infrastructure to set up a digital bank using third party architecture, also known as cloud services or cloud computing. In other words, one can set up an entirely digital bank without the need for internal IT, which would be a huge financial barrier. Instead, one may outsource hardware, software and maintenance to a cloud provider, further decreasing costs and risks.

The true benefits of the cloud appear as teams use these features to operate in more dynamic, agile and efficient ways. The cloud uses virtual machines, digital computers to share and distribute new projects across platforms and devices.

The main reasons companies are adopting the cloud are to improve mobile access and collaboration. Collaboration services improve workplace efficiency, communication and overall improves their bottom line. Companies that migrated to the cloud experienced a 19.3 percent faster growth than those who hadn’t.

Furthermore, the average financial services firm uses 1,004 different cloud services, according to a study by Skyhigh. The survey was performed for 3.7 million finance employees across more than 14,000 cloud services. The report was anonymous and tracked the usage data of bank employees, insurance companies, investment firms etc. Also, the fastest growing cloud service category in the industry is collaboration. This included programs like Microsoft office, Gmail and Evernote.

Security & Compliance: IT Solutions for Finance

While this might sound exciting it means nothing in such a heavily regulated industry as finance. Less than 0.1 percent of financial firms using the cloud meet compliance requirements and security standards. IT solutions for financial institutions are subject to human error as it is. But many cloud providers lack the experience and expertise to help manage highly sensitive data financial institutions must keep secure for their clients. Choosing the wrong provider could mean failure to comply with PCI DSS, SOX, and GBLA standards. This means looking for a provider that specializes in high-end security that complies with these governmental regulations with extreme care. A cloud provider that you can trust, means a firm your clients can trust as well.

A secure cloud means not only compliance, but proactive preventative IT solutions for financial firms specifically. Even secure cloud services pose a risk. A hacker can gain access to data stored in the cloud using login credentials obtained through targeted social engineering or malware. It’s a common practice for users to rely on same passwords with multiple online accounts. 31 percent of people reuse the same passwords, according to a University of Cambridge study.

Multi-factor Authentication

A hacker could gain access to an employees Instagram or twitter account and those to login to other cloud accounts. Look for a cloud service with multi-factor authentication, this decreases the likelihood of this happening. For example, with a multi-factor authentication process, even if your passwords were obtained, the employee would receive a notification on their mobile device requesting authorization. If authorization isn’t given through the device, the user cannot gain access.

Some cloud services providers, like Nerds Support, use programs that require users to change their passwords every month, further decreasing the chances of a breach. The same Cambridge study also revealed users rely on the same 20 unsecured passwords as login credentials. Changing passwords periodically will force the user to create new and distinct login credentials. Highly trained systems engineers could provide further insight into crafting intricate passwords that are inaccessible to anyone except the user.

 

Nerds Support has 17+ years of experience helping financial institutions digitalize while meeting important IT compliance.

Do What’s Best for Your Firm

 It’s important to understand that digitizing everything is not necessarily the best option. Each bank is different and has different strengths and core capabilities. You might not be in a place to fully digital overhaul.

In order to succeed in digitizing where others fail is to define and evaluate your long term strategy. PwC suggests you consider the questions:

  •  What do we want to be known for?

  • What consumer segments are we targeting?

  • What are our core capabilities and how can a digital strategy strengthen them?

Many industries are also on the way towards digitization in order to appeal to the Millennial and Gen -Z that’s following behind. This also means that adopting a digital infrastructure is going to be pivotal in business-to-business (B2B) interactions.

Having outdated or incompatible business models may become a deterrent to industries you want to service and conversely, an updated, innovative structure may appeal to start-ups or bigger companies that are looking to change and want to work with work with institutions that they feel will help them achieve their goals.

Contact Nerds Support today for a complimentary IT assessment where we identify gaps and areas of opportunities in your IT infrastructure.

Transform your team into an agile, lean, modern work environment with Nerds Support’s IT Solutions.

Financial cloud Industry Digitizing with the Cloud

Financial Cloud for The Financial Services Industry

Cloud for Financial Services Industry

Financial cloud services is an evermore popular topic these days. Financial services organizations are moving to the cloud for a competitive advantage, advanced security and the potential for innovation. The global finance cloud market was valued at more than $15 billion in 2018 and is expected to reach about $55 billion by 2024, according to report by Mordor Intelligence.

One of the driving factors in cloud finance is operational efficiency. Moreover, by using the cloud, companies are able to offer end-to-end loan processing in record time, surpassing finance industry benchmarks.

Finance and asset management is undergoing a radical transformation. Four out of five organizations that participated in a Bizagi report say that providing a better customer experience that can respond to customer needs enables competitive advantage.

Digital Transformation

Companies continue to explore the cloud for financial services and its benefits. Additionally, cloud software provides companies the ability to focus on revenue and wealth management, while maintaining customer relations.

CSPs arose as a leaders in the digital transformation of various industries. These industries like retail and distribution represent sectors with medium to low regulatory oversight. This reduces some of the complexities associated with implementation.

However, adopting the cloud for highly regulated industries like banks, insurance and healthcare companies did not follow this trend. CSPs lacked the maturity to meet financial organizations’ regulatory and compliance requirements. But this has changed in recent years, with cloud adoption increasing within the industry according to a Gartner study.

Both the banking and insurance industries are adopting cloud services. The study also states that by 2020, 36 percent of institutions will use the cloud to support more than half of their transactional systems of record.

Regulations and Standards

The entry way to the cloud does have its challenges and it’s important to understand the full picture. Those who work in an industry as heavily regulated as that of financial services don’t need  reminders of their importance. There’s an expectation that Financial services organizations protect sensitive data and are subject to strict data security requirements. Data protection, business continuity, data privacy are considered when outsourcing their infrastructure over to a cloud service provider.

Financial services are among the most regulated industries with regards to data privacy and security. There’s a long list of regulations that include: PCI, DSS, GLBA, GDPR, Dodd-Frank, FFIEC, SOX and the USA Patriot Act.

Reluctance to Adopt the Cloud

With 71 percent of financial service businesses agreeing that digital transformation needs to happen fast in order to prevent commercial failure, what problems stop these companies from committing to the cloud?

In a survey released in March 2015, the majority of participants cited data security as their primary concern, with application development and testing being their primary desire of utilizing the cloud.Financial Industry Respondents Statistics on Digitizing with the Cloud

Reasons to Adopt the Financial Cloud

Despite those concerns, the reality is financial cloud security is actually an upgrade, and actually deter or remove any potential risks to data. A cloud provider uses top grade security features and a team of highly skilled systems engineers that monitor suspicious activity around-the-clock. Cloud service providers (CSP) , like Nerds Support also implement automated backups every day to reduce risk of data loss in case of a breach. The cloud is better than traditional systems with security. Using pattern matching technology to recognize anomalies when they appear, cloud providers prevent risks rather than create it.

CSPs are extremely secure and have redundancies in place. Regardless, it’s up to each financial institution to understand what they are buying from a CSP, the type of risks associated with the service provided, and the regulatory requirements. For example, depending on the importance of a FI’s service and the sensitivity of their data, the FI can choose the level of encryption. Passwords and encryption keys can be managed in various ways; some CSPs, like Nerds Support, offer additional services like “security as a service.”

Some CSP’s, like Nerds Support, take the added step of achieving compliance with HIPAA and PCI DSS regulations. In doing so they show the capacity to meet stringent security requirements, enabling customers to leverage security capabilities to meet these compliance requirements.

A Customized Cloud

Financial institution need to assess all the risks involved in their processes. Some of those tasks cannot be outsourced. That’s why the financial organization goes through a strict evaluation and assessment of the provider to ensure the quality of service is guaranteed as promised when choosing a provider.

The greatest risk for any organization, however, is not being ready to implement a digital transformation. Larger organizations face internal resistance. There is a resistance to change that plagues both large and small companies.

As more and more companies adopt cloud solutions, however, those in the financial services industry are looking to implement the cloud themselves to keep up. The need to incorporate on demand, easy-to-use services to meet ever changing customer expectation.

The skepticism by financial institutions is understandable. However, they were using Amazon Web Services which is a public cloud provider. There are CSP’s that cater to mid-market businesses and offer personalized services to their partners in the financial services industry. These types of services are more characteristic of private or hybrid clouds.

For example, CSP systems engineers at Nerds Support take the time to evaluate their partners’ current IT infrastructure through an extensive consultation process, rather than pushing a one-size-fits-all cloud service.

Things to Consider

The point here is that CSP’s are not all the same. They vary in the services they provide and how the go about implementing the cloud itself.
When adopting a cloud strategy, financial services decision makers should watch out for:

• Cloud providers that are unwilling to use compliance and up-to-date security to improve and personalize their service.
• Cloud providers that lack the financial services expertise necessary to maintain compliance and regulation standards.
• Make sure that your cloud contract states you keep ownership over all your data.

Customer Support is Important

In the early years of cloud computing, customer support was a huge issue for users. Users plagued by poor response times, inexperienced technicians and overall poor customer experience. Since then, CSP’s have taken great strides in improving support. Cloud technology has been around long enough to better implement through industries that benefit.

If you need a rapid response to client issues, make sure that your cloud services provider has options available for technical support. These options should include phone consultations, email and user training.

The reason to emphasize this point is because a CSP partnership is one that works best when it’s long term. Choosing a cloud provider that dissatisfies means going through the grueling process of migrating from one account partner to another. The problem is, many of these applications don’t easily transfer to other systems.

What are you waiting for?

It’s time for the financial services industry to leverage financial cloud to improve productivity, security and service. The opportunities and capabilities are there. For more information on  financial cloud services call Nerds Support  at (305)551-2009 or contact us.